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Knowledge base articles

TELUS Device Care Complete

TELUS Device Care Complete Protect your Android or iPhone with lost or stolen phone coverage and protection from accidental/manufacturing defects, cracked screens, and more. Until September 30, 2023 - Device Care Complete (DCC) is under Open Enrollme...

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Backing up your Android Device

Backing up your Android Device Backing up your device is of the utmost importance. If you lose or damage your device without backing it up, there may be no way to recover your contacts, important info, and pictures. Let's talk about backing up your A...

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Mobility Payment Options

Mobility Payment Options There are many convenient ways to pay your TELUS bill. Here is information on the different payment methods. Pre-Authorized Payments The easiest way to pay your TELUS bill is through your chequing account, by credit card, by ...

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How To Block Text Messages and Calls on an Android Device

How To Block Text Messages and Calls on an Android Device There's not many things more annoying than unwanted texts or calls. Here are some quick guides on how to prevent them from getting through to your Android device. How to Block Text Messages Op...

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How To Block Text Messages and Calls on an iPhone

How To Block Text Messages and Calls on an iPhone There's not many things more annoying than unwanted texts or calls. Here are some quick guides on how to prevent them from getting through to your iPhone. How to Block Text Messages In the message con...

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Transfer Your Number From Another Provider To TELUS

Transfer Your Number From Another Provider To TELUS When making the switch to TELUS, transferring your phone number over from your old provider is easy. Check out this handy video to walk you through the process. Steps 1. You'll need your new TELUS S...

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How To Process A Certified Pre-Owned (CPO) Device Repair

How To Process A Certified Pre-Owned (CPO) Device Repair Does your certified pre-owned (CPO) device need a repair? If so, read on to learn how to get it fixed! In-warranty CPO device - Do not take your device to the brand's store. Visit the nearest T...

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How To Track The Status of a Device Return

How To Track The Status of a Device Return Did you get a phone through the TELUS Bring-It-Back program, and now you've returned the device to us? Learn how to track the status of a device return by following these easy steps: 1. Log in to the My TELU...

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Outbound Calling Name Display

Outbound Calling Name Display TELUS has a handy feature known as Outbound Calling Name Display (OCND), which enables you to have your account name displayed with your number when placing an outgoing call. When activated, your account name will be sha...

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Change Number of Rings Before Voicemail Picks Up

Change Number of Rings Before Voicemail Picks Up Call Forward Variable lets you customize the number of times your phone rings or the length of time elapsed before the call is forwarded to your voicemail. The number of seconds before forwarding can b...

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