Mobility
Trusted answers and information and Home Services devices and solutions from Neighbourhood contributors and the TELUS team.
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Knowledge base articles

Outbound Calling Name Display

You asked… we listened! Your IDEAS in action. TELUS launched Outbound Calling Name Display (OCND), which enables you to have your account name displayed with your number when you place an outgoing call. What do you need to know? Self Serve only This ...

C_Fun by Community Manager
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TELUS Device Checkup

The TELUS Device Checkup application allows you to optimize and troubleshoot hardware/software issues with Android and iOS devices. You can also check your warranty status and repair options and check your trade-in value. It can also help you with gr...

C_Fun by Community Manager
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Protecting Your Device

You’ve opened up your shiny new smartphone and you’re the subject of phone envy amongst all your friends. Before you take that new device to the beach or even the bathroom, there are a few things you should consider to protect your device from being ...

C_Fun by Community Manager
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The Only Guide You'll Ever Need for Changing Your Device

That feeling you get when you know a new phone is on the way can be as exciting as Christmas morning. There’s nothing quite like ripping open that crisp new packaging and being the first person ever to use it. There’s even that “new phone” smell. We ...

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C_Fun by Community Manager
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How To Save Your Mobile Data

There are good surprises, then there are the ones that manifest themselves as an unwelcome data charge on your monthly bill. Streaming media and sharing files all contribute to our ever-increasing consumption of mobile data so you’re probably left wo...

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C_Fun by Community Manager
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4 ways to check for Smart Hub service availability

TELUS provides Smarthub services in selected communities to ensure that our customers using internet service in these areas get an optimal experience. Since this service is available in selected communities, you have to make sure your address is qual...

C_Fun by Community Manager
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How to Swap your SIM Card

Your SIM card acts like a key to the TELUS network so it’s important to activate it as soon as possible. Avoid calling in or making a trip to the store and swap it online. What you’ll need: New SIM card Your device(s) with active SIM card (powered on...

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dru by Community Manager
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How to add a Fast Pass or data top-up

If you’re running low on data, plan in advance and consider adding a one-time top-up of extra data to get you through your bill cycle. Fast Passes and data top-ups come in different sizes and auto-expire at the end of your current billing cycle so al...

dru by Community Manager
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TELUS Device Checkup App

Your smartphone is your number one sidekick in your day-to-day life. But what happens when it’s not running at its best, requires a repair, or you simply have questions on how to use it? With the TELUS Device Checkup app, you can keep your device per...

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RhoLee by Community Manager
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