Mobility
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Knowledge base articles

TELUS Device Care Complete

TELUS Device Care Complete Protect your Android or iPhone with lost or stolen phone coverage and protection from accidental/manufacturing defects, cracked screens, and more. Until September 30, 2023 - Device Care Complete (DCC) is under Open Enrollme...

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Backing up your Android Device

Backing up your Android Device Backing up your device is of the utmost importance. If you lose or damage your device without backing it up, there may be no way to recover your contacts, important info, and pictures. Let's talk about backing up your A...

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Mobility Payment Options

Mobility Payment Options There are many convenient ways to pay your TELUS bill. Here is information on the different payment methods. Pre-Authorized Payments The easiest way to pay your TELUS bill is through your chequing account, by credit card, by ...

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STIR/SHAKEN Feature For Mobile Devices

STIR/SHAKEN Feature For Mobile Devices STIR/SHAKEN is a set of network tools used to verify the true calling number of an outbound call in order to combat caller ID spoofing on telephone networks. TELUS verifies the original calling number by validat...

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Get To Know The My TELUS App

Get To Know The My TELUS App Did you know we have a highly rated app that allows you to check your bills, usage, and much more at the tip of your fingers? We know that your time matters, and the My TELUS app has got you covered! Let's take a look at ...

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Protect Your Privacy on Your Devices

Protect Your Privacy on Your Devices Protecting your privacy is of the utmost importance these days. Our phones are an extension of our lives, so we want to help you make informed decisions on limiting the amount of personal info you share through yo...

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Transfer Your Number From Another Provider To TELUS

Transfer Your Number From Another Provider To TELUS When making the switch to TELUS, transferring your phone number over from your old provider is easy. Check out this handy video to walk you through the process. Steps 1. You'll need your new TELUS S...

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How To Track The Status of a Device Return

How To Track The Status of a Device Return Did you get a phone through the TELUS Bring-It-Back program, and now you've returned the device to us? Learn how to track the status of a device return by following these easy steps: 1. Log in to the My TELU...

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Outbound Calling Name Display

Outbound Calling Name Display TELUS has a handy feature known as Outbound Calling Name Display (OCND), which enables you to have your account name displayed with your number when placing an outgoing call. When activated, your account name will be sha...

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Change Number of Rings Before Voicemail Picks Up

Change Number of Rings Before Voicemail Picks Up Call Forward Variable lets you customize the number of times your phone rings or the length of time elapsed before the call is forwarded to your voicemail. The number of seconds before forwarding can b...

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