Mobility
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Knowledge base articles

Reporting Spam

Reporting Spam   Here at TELUS we are constantly working to prevent spam texts and other fraudulent communications from reaching our customers. There are actions you can take as well to not only spot a spam message but to report it to our team for in...

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A-B by Community Manager
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Get to know the My TELUS app

Did you know we have a highly rated app that allows you to check your bills, usage and much more at the tip of your fingers? We know that your time matters and My TELUS has got you covered! This will be the first in a series of articles that will cov...

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MelH by Community Manager
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Voicemail Translation

Voicemail Translation is a service that lets TELUS Mobility customers, with a postpaid plan, translate their mobile voicemails from English/French to the following available languages: English, French Mandarin, Cantonese, and Punjabi. This service is...

C_Fun by Community Manager
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Protect Your Privacy On Your Devices

Looking to improve your privacy? We can help. Our phone is an extension of our lives, so we want to help you make informed decisions on limiting the amount of personal info we share through our devices. Here’s a list of things to keep in mind. Autofi...

C_Fun by Community Manager
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Managing Third-Party Application Purchases

Third-party vendors provide customers with a method to download pay-per-use applications and Web-based services (i.e. Mobile Dating and Social Networking sites) and pay for the chargeable content by applying it to their TELUS invoice. How it works Or...

C_Fun by Community Manager
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Samsung Galaxy Z Flip3 5G and Galaxy Z Fold 3 5G Gift With Purchase

Customers who pre-order or purchase a Samsung Galaxy Z Flip3 5G or Galaxy Z Fold3 5G may be eligible to receive a gift with purchase. Conditions: Gift with purchase will be available while supplies last and for a limited time, with no rainchecks. Thi...

C_Fun by Community Manager
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Outbound Calling Name Display

You asked… we listened! Your IDEAS in action. TELUS launched Outbound Calling Name Display (OCND), which enables you to have your account name displayed with your number when you place an outgoing call. What do you need to know? Self Serve only This ...

C_Fun by Community Manager
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Mobile Klinik Device Checkup

The Mobile Klinik Device Checkup application allows you to optimize and troubleshoot hardware/software issues with your Android and iOS device. You can also check what your device might be worth if you want to sell your phone. It can also help if you...

C_Fun by Community Manager
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Protecting Your Device

You’ve opened up your shiny new smartphone and you’re the subject of phone envy amongst all your friends. Before you take that new device to the beach or even the bathroom, there are a few things you should consider to protect your device from being ...

C_Fun by Community Manager
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The Only Guide You'll Ever Need for Changing Your Device

That feeling you get when you know a new phone is on the way can be as exciting as Christmas morning. There’s nothing quite like ripping open that crisp new packaging and being the first person ever to use it. There’s even that “new phone” smell. We ...

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C_Fun by Community Manager
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