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Knowledge base articles

TELUS Device Care Complete

TELUS Device Care Complete Protect your Android or iPhone with lost or stolen phone coverage and protection from accidental/manufacturing defects, cracked screens, and more. Until September 30, 2023 - Device Care Complete (DCC) is under Open Enrollme...

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Backing up your Android Device

Backing up your Android Device Backing up your device is of the utmost importance. If you lose or damage your device without backing it up, there may be no way to recover your contacts, important info, and pictures. Let's talk about backing up your A...

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How To Block Text Messages and Calls on an Android Device

How To Block Text Messages and Calls on an Android Device There's not many things more annoying than unwanted texts or calls. Here are some quick guides on how to prevent them from getting through to your Android device. How to Block Text Messages Op...

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Mobile Klinik Device Checkup Tool

Mobile Klinik Device Checkup Tool The Mobile Klinik Device Checkup app has a number of great features. From optimizing and troubleshooting hardware/software issues with your Android and iOS device, to booking repair appointments or finding the neares...

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Reporting Spam

Reporting Spam   Here at TELUS we are constantly working to prevent spam texts and other fraudulent communications from reaching our customers. There are actions you can take as well to not only spot a spam message but to report it to our team for in...

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Software Update Schedule

All dates are approximate and subject to change. Please note posted dates reflect when the update is targeted for release but can take a few weeks to roll out to all devices. Device Approx. date Details Samsung A03s Jan 12 Security Updates Samsung A1...

dru by Community Manager
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Ultimate Guide - Transferring Content To Your New Phone

Most of us will upgrade our devices at some point and we'll all face the same dilemma: how do we transfer our info to the new device? For those of you going through this for the first time, we’ve compiled a list of resources from various manufacturer...

dru by Community Manager
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