Mobility
Trusted answers and information and Home Services devices and solutions from Neighbourhood contributors and the TELUS team.
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Knowledge base articles

Wi-Fi Assist

Wi-Fi Assist Wi-Fi Assist is a feature that optimizes the handoff between a Wi-Fi network and your carrier's cellular data network. In the past, when your device left the effective range of a Wi-Fi network, it would try to maintain connection to that...

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Protecting Your Smartphone

Protecting Your Smartphone It's an exciting time when a new phone arrives. We want you to make sure you're doing everything possible to keep that new device running smoothly and safely. Let's look at some handy tips for keeping your new smartphone sa...

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Mobile Klinik Device Checkup Tool

Mobile Klinik Device Checkup Tool The Mobile Klinik Device Checkup app has a number of great features. From optimizing and troubleshooting hardware/software issues with your Android and iOS device, to booking repair appointments or finding the neares...

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Upgrading or Changing Your Smartphone

Upgarding or Changing Your Smartphone If you've recently upgraded or changed your smartphone, there are a number of things to be sure to do. We've got some resources below to help you with your new device. Let's get started! Ordering Online Most flag...

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Software Update Schedule

All dates are approximate and subject to change. Please note posted dates reflect when the update is targeted for release but can take a few weeks to roll out to all devices. DEVICE Target DETAILS Moto Edge (2022) Jan 10 Security update Samsung A12 J...

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Ultimate Guide - Transferring Content To Your New Phone

The moment we've all waited for - the moment you hear the knock on your door and the delivery person hands you your brand new phone. You rip open the box in earnest, power on the device, admire its awesomeness and then you’re left wondering how you'r...

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