Mobility
Trusted answers and information and Home Services devices and solutions from Neighbourhood contributors and the TELUS team.
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Knowledge base articles

How to Swap your SIM Card

Swap your SIM card online at any time. What you’ll need: New SIM card. Your device(s) with active SIM card (powered on and connected to the TELUS network) to complete the steps. Steps 1. Leave your phone powered on and don’t remove the existing activ...

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dru by Community Manager
  • 934 Views
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Disable Background App Refresh on iOS

Squeeze more life out of your battery and/or data bucket by limiting how often your apps refresh, update, and/or download data by disabling background app activity. Disabling Background App Refresh by App If you know which app(s) are consuming the mo...

dru by Community Manager
  • 289 Views
  • 0 comments
  • 2 kudos

Order Tracker - Check On The Status Of Your Order

You've ordered your new device from TELUS, but now what? Track your package every step of the way from the moment you've placed your order to final delivery with our Order Status tracker. Simply enter your order number and the tracker will provide yo...

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dru by Community Manager
  • 5914 Views
  • 0 comments
  • 3 kudos

The Optik TV app is getting an upgrade!

The Optik TV app is getting an upgrade! At TELUS, we're constantly innovating to provide you with the best entertainment experience. We're thrilled to announce that starting October 26, 2022, we will be updating the Optik TV app and browser experienc...

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A-B by Community Manager
  • 9989 Views
  • 40 comments
  • 3 kudos

Reporting Spam

Reporting Spam   Here at TELUS we are constantly working to prevent spam texts and other fraudulent communications from reaching our customers. There are actions you can take as well to not only spot a spam message but to report it to our team for in...

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A-B by Community Manager
  • 1559 Views
  • 0 comments
  • 2 kudos

Accidental Roaming

Whether you're travelling or at home, your mobile device automatically scans for and selects the networks closest to it. Usually, this is a good thing, but in some instances, it may lead to accidentally or unintentionally roaming when it wasn't your ...

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Dimo-X by Moderator
  • 1815 Views
  • 1 comments
  • 2 kudos

Software Update Schedule

All dates are approximate and subject to change. Please note posted dates reflect when the update is targeted for release but can take a few weeks to roll out to all devices. Device Target Details Samsung GS20 May 2 Security update + optimization Sam...

dru by Community Manager
  • 95828 Views
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Data Optimization Tips for Android Devices

  Where to Start! Whether you're on an unlimited data plan and just burnt through all your high-speed data, or have a limited bucket of data and need to micro-manage your usage, these tips will help you get started and stay on top of your usage. What...

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Dimo-X by Moderator
  • 889 Views
  • 0 comments
  • 0 kudos

Data Optimization Tips for iOS Devices

Where to Start! Whether you're on an unlimited data plan and just burnt through all your high-speed data, or have a limited bucket of data and need to micro-manage your usage, these tips will help you get started and stay on top of your usage. What's...

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Dimo-X by Moderator
  • 983 Views
  • 0 comments
  • 1 kudos

Managing Third-Party Application Purchases

Managing Third-Party Application Purchases Third-party vendors provide customers with a method to download pay-per-use applications and Web-based services (i.e. Mobile Dating and Social Networking sites) and pay for the chargeable content by applying...

C_Fun by TELUS Employee
  • 12153 Views
  • 12 comments
  • 3 kudos
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