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Knowledge base articles

Upgrading or Changing Your Smartphone

Upgrading or Changing Your Smartphone If you've recently upgraded or changed your smartphone, there are a number of things to be sure to do. We've got some resources below to help you with your new device. Let's get started! Ordering Online Most flag...

A-B by Community Manager
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How to Swap your SIM Card

Swap your SIM card online at any time. What you’ll need: New SIM card. Your device(s) with active SIM card (powered on and connected to the TELUS network) to complete the steps. Steps 1. Leave your phone powered on and don’t remove the existing activ...

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dru by Community Manager
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Disable Background App Refresh on iOS

Squeeze more life out of your battery and/or data bucket by limiting how often your apps refresh, update, and/or download data by disabling background app activity. Disabling Background App Refresh by App If you know which app(s) are consuming the mo...

dru by Community Manager
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Order Tracker - Check On The Status Of Your Order

You've ordered your new device from TELUS, but now what? Track your package every step of the way from the moment you've placed your order to final delivery with our Order Status tracker. Simply enter your order number and the tracker will provide yo...

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dru by Community Manager
  • 16926 Views
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The Optik TV app is getting an upgrade!

The Optik TV app is getting an upgrade! At TELUS, we're constantly innovating to provide you with the best entertainment experience. We're thrilled to announce that starting October 26, 2022, we will be updating the Optik TV app and browser experienc...

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A-B by Community Manager
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  • 42 comments
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Reporting Spam

Reporting Spam   Here at TELUS we are constantly working to prevent spam texts and other fraudulent communications from reaching our customers. There are actions you can take as well to not only spot a spam message but to report it to our team for in...

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A-B by Community Manager
  • 3218 Views
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Accidental Roaming

Whether you're travelling or at home, your mobile device automatically scans for and selects the networks closest to it. Usually, this is a good thing, but in some instances, it may lead to accidentally or unintentionally roaming when it wasn't your ...

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Dimo-X by Moderator
  • 6565 Views
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Software Update Schedule

All dates are approximate and subject to change. Please note posted dates reflect when the update is targeted for release but can take a few weeks to roll out to all devices. Device Approx. date Details Samsung A03s Jan 12 Security Updates Samsung A1...

dru by Community Manager
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Data Optimization Tips for Android Devices

Where to Start! Whether you're on an unlimited data plan and just burnt through all your high-speed data, or have a limited bucket of data and need to micro-manage your usage, these tips will help you get started and stay on top of your usage. What's...

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Dimo-X by Moderator
  • 1782 Views
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  • 0 kudos

Data Optimization Tips for iOS Devices

Where to Start! Whether you're on an unlimited data plan and just burnt through all your high-speed data, or have a limited bucket of data and need to micro-manage your usage, these tips will help you get started and stay on top of your usage. What's...

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Dimo-X by Moderator
  • 1848 Views
  • 0 comments
  • 1 kudos
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