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Knowledge base articles

Data Optimization Tips for iOS Devices

Where to Start! Whether you're on an unlimited data plan and just burnt through all your high-speed data, or have a limited bucket of data and need to micro-manage your usage, these tips will help you get started and stay on top of your usage. What's...

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Dimo-X by Moderator
  • 800 Views
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  • 1 kudos

Protect Your Privacy On Your Devices

Looking to improve your privacy? We can help. Our phone is an extension of our lives, so we want to help you make informed decisions on limiting the amount of personal info we share through our devices. Here’s a list of things to keep in mind. Autofi...

C_Fun by TELUS Employee
  • 1356 Views
  • 1 comments
  • 0 kudos

STIR/SHAKEN Feature For Mobile Devices

What is STIR SHAKEN? STIR/SHAKEN is a set of network tools used to verify the true calling number. TELUS verifies the original calling number by validating the legitimacy of the calling number and displaying a verified status on the receiver’s handse...

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C_Fun by TELUS Employee
  • 977 Views
  • 0 comments
  • 2 kudos

Managing Third-Party Application Purchases

Third-party vendors provide customers with a method to download pay-per-use applications and Web-based services (i.e. Mobile Dating and Social Networking sites) and pay for the chargeable content by applying it to their TELUS invoice. How it works Or...

C_Fun by TELUS Employee
  • 10158 Views
  • 12 comments
  • 3 kudos

BlackBerry Legacy Devices End Of Life

BlackBerry discontinued support for all of their devices on January 4, 2022 and the network infrastructure that supported most handset connectivity has been shut down. Any legacy BlackBerry devices that are running BlackBerry OS will no longer functi...

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DanR by Community Manager
  • 2151 Views
  • 5 comments
  • 3 kudos

Samsung Galaxy Z Flip3 5G and Galaxy Z Fold 3 5G Gift With Purchase

Customers who pre-order or purchase a Samsung Galaxy Z Flip3 5G or Galaxy Z Fold3 5G may be eligible to receive a gift with purchase. Conditions: Gift with purchase will be available while supplies last and for a limited time, with no rainchecks. Thi...

C_Fun by TELUS Employee
  • 1831 Views
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Payment Options

TELUS offers customers several convenient methods for paying their monthly invoices. This page provides information on the different payment methods available. Payment Method Details Bank teller/ATM Customers make payments at a financial institution ...

C_Fun by TELUS Employee
  • 12150 Views
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How to use Telus Assist

TELUS Assist is a virtual assistant that is available any time, on any device, 24/7. It can help you find answers instantly and perform a number of self-serve transactions, like password reset and data top-up. TELUS Assist is available throughout the...

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C_Fun by TELUS Employee
  • 1894 Views
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4 ways to check for Smart Hub service availability

TELUS provides Smarthub services in selected communities to ensure that our customers using internet service in these areas get an optimal experience. Since this service is available in selected communities, you have to make sure your address is qual...

C_Fun by TELUS Employee
  • 3220 Views
  • 0 comments
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Purchasing or Upgrading a TELUS Device: What You Need to Know

If you’re considering a hardware upgrade, there are some updates to our rate plans that you should know about. Here are a few things to consider to ensure a smooth process: TELUS Easy Payment TELUS Easy Payment is the upfront reduction off the retail...

dru by Community Manager
  • 4733 Views
  • 0 comments
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