TELUS Assist is a virtual assistant that is available any time, on any device, 24/7. It can help you find answers instantly and perform a number of self-serve transactions, like password reset and data top-up.
- TELUS Assist is available throughout the telus.com website on various pages, wherever you see the purple TELUS Assist icon. For instant access, bookmark telus.com/virtualassistant to automatically launch TELUS Assist.
- The virtual assistant recognizes keywords to understand your question.
- “How much is my bill?”
- “Change rate plan”
- “Internet troubleshooting
- To be connected to the next available live chat agent or have an agent call you back, type “agent” at any time. If you’re chatting after hours, you can request a call back the next day.
To try Telus Assist, visit telus.com/virtualassistant or learn how our virtual assistant can help you get instant answers - anytime, anywhere here.
Community Manager
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