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Knowledge base articles

Protect Your Privacy on Your Devices

Protect Your Privacy on Your Devices Protecting your privacy is of the utmost importance. Our phones are an extension of our lives, so we want to help you make informed decisions on limiting the amount of personal info you share through your device. ...

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How To Process A Certified Pre-Owned (CPO) Device Repair

Does your certified pre-owned (CPO) device need a repair? Here is some info to help you get that done. In-warranty CPO device - Do not take your device to the brand's store. Visit the nearest TELUS store to discuss with our team, as only TELUS locati...

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How To Track The Status of a Device Return

Did you get a phone through the TELUS Bring-It-Back program, and now you've returned the device to us? Learn how to track the status of a device return by following these easy steps: 1. Log in to the My TELUS app 2. Select the Device tab near the top...

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Protecting Your Smartphone

Protecting Your Smartphone It's an exciting time when a new phone arrives. We want you to make sure you're doing everything possible to keep that new device running smoothly and safely. Let's look at some handy tips for keeping your new smartphone sa...

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Mobile Klinik Device Checkup Tool

Mobile Klinik Device Checkup Tool The Mobile Klinik Device Checkup app has a number of great features. Not only can you optimize and troubleshoot hardware/software issues with your Android and iOS device, you can even book repair appointments, find t...

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Upgrading or Changing Your Smartphone

If you've recently upgraded or changed your smartphone, there are a number of things to be sure to do. We've got some resources below to help you with your new device. Ordering Online Most flagship devices are available for preorder the week before t...

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