Whether you're travelling or at home, your mobile device automatically scans for and selects the networks closest to it. Usually, this is a good thing. In some instances however, it may lead to unintentionally roaming when it wasn't your intent to do so. This can result in roaming fees for what would've otherwise been covered by your rate plan. Accidental roaming often occurs in regions and towns bordering the U.S. when your device may ping off of an American tower.
Below are a few steps for how you can prevent this from happening:
Disable automatic network selection:
On iOS devices:
- Go to Settings
- Tap on Cellular
- Select Network Selection
- Turn off Automatic. This will initiate a network scan.
- Select TELUS
On Android devices:
- Go to Settings
- Select Network & Internet
- Click on SIMs
- Uncheck Automatically select network
- Once the scan is complete, click on TELUS
Disable data roaming:
On iOS devices:
- Go to Settings
- Select Cellular
- Click on Cellular Data Options
- Turn Data Roaming off
On Android devices:
- Go to settings
- Select Network and Internet
- Click on SIMs
- Switch off Roaming
A few more things to consider:
- When travelling outside of Canada, if you wish to roam and enjoy features such as TELUS Easy Roam, you will need to enable automatic network selection and the data roaming settings above.
- When resetting your device or network settings or changing devices, you will need to repeat the above steps.
- It's a good idea to re-check these settings after a software update.
