Mobility
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Knowledge base articles

TELUS Mobility Vacation Suspension

TELUS Mobility Vacation Suspension What is a vacation suspension? It is the ability to temporarily suspend and pause your mobility services and pay a reduced rate while you're away. Am I eligible for vacation suspension? All customers on a monthly pl...

dru by Community Manager
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How To Process A Certified Pre-Owned (CPO) Device Repair

How To Process A Certified Pre-Owned (CPO) Device Repair Does your certified pre-owned (CPO) device need a repair? If so, read on to learn how to get it fixed! In-warranty CPO device - Do not take your device to the brand's store. Visit the nearest T...

A-B by Community Manager
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How To Track The Status of a Device Return

How To Track The Status of a Device Return Did you get a phone through the TELUS Bring-It-Back program, and now you've returned the device to us? Learn how to track the status of a device return by following these easy steps: 1. Log in to the My TELU...

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A-B by Community Manager
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Outbound Calling Name Display

Outbound Calling Name Display TELUS has a handy feature known as Outbound Calling Name Display (OCND), which enables you to have your account name displayed with your number when placing an outgoing call. When activated, your account name will be sha...

A-B by Community Manager
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Change Number of Rings Before Voicemail Picks Up

Change Number of Rings Before Voicemail Picks Up Call Forward Variable lets you customize the number of times your phone rings or the length of time elapsed before the call is forwarded to your voicemail. The number of seconds before forwarding can b...

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A-B by Community Manager
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Travelling with Easy Roam

With Easy Roam, you can utilize your current rate plan's data & minutes and stay connected while traveling. Below are some steps on how to add Easy Roam as well as important points to consider when using it. Adding Easy Roam: From the App: Go to Usag...

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Dimo-X by Moderator
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Wi-Fi Assist

Wi-Fi Assist Wi-Fi Assist is a feature that optimizes the handoff between a Wi-Fi network and your carrier's cellular data network. In the past, when your device left the effective range of a Wi-Fi network, it would try to maintain connection to that...

A-B by Community Manager
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The Pik TV app is getting an upgrade!

The Pik TV app is getting an upgrade! At TELUS, we're constantly innovating to provide you with the best entertainment experience. We're thrilled to announce that starting January 24, 2023, we will be launching a new TELUS TV+ app and browser experie...

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A-B by Community Manager
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Protecting Your Smartphone

Protecting Your Smartphone It's an exciting time when a new phone arrives. We want you to make sure you're doing everything possible to keep that new device running smoothly and safely. Let's look at some handy tips for keeping your new smartphone sa...

A-B by Community Manager
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Mobile Klinik Device Checkup Tool

Mobile Klinik Device Checkup Tool The Mobile Klinik Device Checkup app has a number of great features. From optimizing and troubleshooting hardware/software issues with your Android and iOS device, to booking repair appointments or finding the neares...

A-B by Community Manager
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