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Knowledge base articles

Upgrading or Changing Your Smartphone

Upgarding or Changing Your Smartphone If you've recently upgraded or changed your smartphone, there are a number of things to be sure to do. We've got some resources below to help you with your new device. Let's get started! Ordering Online Most flag...

A-B by Community Manager
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How to Swap your SIM Card

Swap your SIM card online at any time. What you’ll need: New SIM card. Your device(s) with active SIM card (powered on and connected to the TELUS network) to complete the steps. Steps 1. Leave your phone powered on and don’t remove the existing activ...

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dru by Community Manager
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Disable Background App Refresh on iOS

Squeeze more life out of your battery and/or data bucket by limiting how often your apps refresh, update, and/or download data by disabling background app activity. Disabling Background App Refresh by App If you know which app(s) are consuming the mo...

dru by Community Manager
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Order Tracker - Check On The Status Of Your Order

You've ordered your new device from TELUS, now what? Track your package every step of the way from the moment you've placed your order to final delivery with our Order Status tracker. Simply enter your order number and the tracker will provide you wi...

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dru by Community Manager
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The Optik TV app is getting an upgrade!

The Optik TV app is getting an upgrade! At TELUS, we're constantly innovating to provide you with the best entertainment experience. We're thrilled to announce that starting October 26, 2022, we will be updating the Optik TV app and browser experienc...

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A-B by Community Manager
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Reporting Spam

Reporting Spam   Here at TELUS we are constantly working to prevent spam texts and other fraudulent communications from reaching our customers. There are actions you can take as well to not only spot a spam message but to report it to our team for in...

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A-B by Community Manager
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Accidental Roaming

Whether you're travelling or at home, your mobile device automatically scans for and selects the networks closest to it. Usually, this is a good thing, but in some instances, it may lead to accidentally or unintentionally roaming when it wasn't your ...

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Dimo-X by Moderator
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Get To Know The My TELUS App

Get To Know The My TELUS App Did you know we have a highly rated app that allows you to check your bills, usage and much more at the tip of your fingers? We know that your time matters and the My TELUS app has got you covered! Let's take a look at ev...

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MelH by Community Manager
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Software Update Schedule

All dates are approximate and subject to change. Please note posted dates reflect when the update is targeted for release but can take a few weeks to roll out to all devices. DEVICE Target DETAILS Moto Edge (2022) Jan 10 Security update Samsung A12 J...

dru by Community Manager
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Data Optimization Tips for Android Devices

  Where to Start! Whether you're on an unlimited data plan and just burnt through all your high-speed data, or have a limited bucket of data and need to micro-manage your usage, these tips will help you get started and stay on top of your usage. What...

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Dimo-X by Moderator
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