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Fabylous
Neighbourhood Alum
Joined 11 years ago
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Re: Mobility service not working when it should
In this case I suggest you speak to an agent to see if there was a problem with the system at that time. You can purchase plans and features from your account as well and not only top up for an increment. Here is a link to the current plans and add ons you can purchase for prepaid service that might help. https://www.telus.com/en/mobility/prepaid/plans3.7KViews0likes0CommentsRe: Mobility service not working when it should
Hi JMBell , you can check the history of when the top up was done through the historory tab once you login to your MY Account. normally, once the account is refilled there is no delay in the time you refilled your account. You can always speak to an agent by dialing *611 to confirm what happened. Unfortunately when you want to add recurring top up to your account you can only do in inccrements of $10, $25 or $50. Thanks.3.7KViews0likes2CommentsRe: what happened to the wonderful service of Telus?
Hi KenH, we're sorry to see you go after so many years. Our loyalty team are eager to help keep long time clients like yours. It seems like thery were not able to meet your expectations. Thanks for reaching out to us. If ever you want to revisit you can always contact Twitter @telussupport or the Facebook page. Thank you.2.8KViews0likes0CommentsRe: Billing system is broken broken broken
Hi Canampsych we hope you were able to make payments by now. What you can try and do is clear your browser history and try to connect again. If all fails you can always make payments using about Bank app and make payment through there. You can enter the account specifics to which you want to make payments for and directly connect there. For business accounts: https://www.telus.com/en/qc/business/support/article/how-to-pay-your-bill?intcmp=tcom_business_search_1_page_cta_how_to_pay_your_business_bill&linkName=search_result_payment_methods__businesssupport_vertical&linkPosition=search_result_11 For residential service: https://forum.telus.com/t5/Home/Home-Solutions-Payment-Options/ta-p/135320?intcmp=tcom_personal_search_1_page_cta_home_solutions_payment_options&linkName=search_result_how_to_pay_your_bill_support_vertical&linkPosition=search_result_32.7KViews0likes0Comments- 2.8KViews0likes0Comments