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JMBell
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Joined 5 years ago
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Re: Mobility service not working when it should
When the plan auto renews it says when it happens, and then when you check my telus app or account it says it renewed the plan two days before and so have 28 days left, but it was not renewed two days before and no service for those two days were provided. I don't want to add reoccurring top ups. I want to pay directly for exactly the amount my chosen pay as you go plan is, rather than topping up with multiple denominations that wastes money. Thank you for not listening to me and comprehending what I said and providing no useful advice or information.3.7KViews0likes1CommentMobility service not working when it should
Hello, It seems my pay as you go mobility plan renewed two days ago, however, I only got service starting today. So have had no data for a couple days when I should have because it auto renews and charges me for service but doesn't provide it. When I don't go over my allotted data this is not a problem, however if I do, I am paying for something I am not getting. Because the fact that I can't just pay for the prepaid service I want, and need to top up with a cost greater than what the service is and can only top up with certain denominations which aren't enough or are too much for a prepaid plan. Paying for a renewal immediately or new plan is incredibly inconvenient and wastes money. Can this be fixed, or should I go to Bell or Rogers to be provided with the service I'm paying for.3.7KViews0likes3Comments