The master volume on the box may be set too low...you can unpair the remote from your TV, increase the volume, and then re-pair the remote to your TV. Instructions on unpairing/pairing here: https://www.telus.com/en/support/article/telus-tv-digital-b...
Hi @Decifer
The favourite channels (and similarly favourite movies and series) are across profiles. So if you move from TV box to phone to web browser and back again, the list is consistent. However, you CAN set up to 6 unique user profiles (click ...
Hi @CCBE thanks for bringing this to our attention. Fast-forward rights for CBC Edmonton were misconfigured in the systems. The team has resolved it, so going forward, you should be able to fast forward your recordings on this channel.
What channel were you watching/recording? There are a handful of channel providers that restrict fast-forward, even on recordings. Mediaset Italia, channel 2657, is one such example. The overwhelming majority of channels allow fast-forward on recordi...
Other than the 30 second wait time (you're correct, my 10s guess was way off!) for pausing live streams, if you aren't at the live point, you should always see a 'Jump To Live' button below the progress bar. This is true for Restart programs and Reco...
