Recording policy changes?

[CarolC]

We just got a fibre optic upgrade and have had nothing but problems in terms of intermittent tv and internet. The techs we've dealt with over the phone and in person try to help, and the in-person tech installed a new type of cable box because they couldn't get service working with the old style. However the problems recurred. Also, when the tv is working I'm unable to record an AMC show I was able to record before the upgrade - I get the message that "Recording on this channel is not permitted by the content provider" - so is this suddenly a new Telus policy?  I have been able to record on some other channels. It doesn't make sense that AMC would all of a sudden not allow recording.  In addition to the lack of TC/internet, if there are recording policy changes I'm wondering why we weren't advised in advance of the changes in recordability that a new box would mean.

[KHR]

Hi @CarolC - thanks for bringing this to our attention. It has nothing to do with your equipment change, the timing is purely coincidental.

Some content providers require TELUS to restrict the ability to record programming on their channels, so this is a setting at the channel level. The team is investigating whether this is the case, or whether something was misconfigured (our gut is the latter). Please stay tuned and thanks for your patience.

[CarolC]

Thanks for getting back to me. Could you please let me know when it's been determined, so I'll know when I can start recording again, if that's still an option? Thanks