Anyone know how to get Telus to actually talk to you? Maybe a phone
number with less than a 1 hour wait time?They have been overcharging us
for some time and we always seem to get hung up on or put into a wait
queue.
Hi, I'm a business mobility plan user with 4 lines (BYOD which is not a
2 year contract, no penalty if I leave) since Nov 2022. Last year in Nov
2023, I signed up a new contract with Telus business plan for 4
lines($100 per month each) with activatio...
I posted a service request on November 7 due to numerous issues with our
Business TV service. The bot promised a response within 24-48 hours. Six
weeks later, the request is still “in progress”. What does it take to
get support from Telus?
I am writing to express my concern about the lack of communication
regarding my small business plan application, which I submitted on
November 30th. I have been unable to reach the sales representative who
assisted me, despite repeated attempts by ph...
About 20 years ago, we were forced to switch our internet and phone line
from a Residential account to a Business account because we had a
company we ran from our home. Our residential internet telus.net emails
were transferred to the Business accoun...
On December 2nd /2024 (Yesterday) I was offered a 2 year contract plan
and I’m sure Telus knows this all since everything is recorded and spent
an hour in a half with the customer service, what turned into a promise
was broken and not being honoured,...
Account [Mod Edit: Removed account number] (Activated on Nov 20, 2024) I
am writing to escalate a significant issue regarding unfulfilled
commitments by Telus, which has not only caused operational disruption
but also led to a considerable waste of t...
I had an install Monday and another on Tuesday, business installs
requiring a technician at site for a 8 to 4 appointment. Both jopbs
Static Ip's are not working by Friday and now we have to send a
technican to site at both locations again. the cost ...
I have 4 business lines with Telus, and 3 of them are up for renewal.
I've been in discussions with a sales rep for weeks, with multiple
emails exchanged, but now they’ve gone completely unresponsive. When I
reached out to customer care today, I was ...
