January 15th 2025 - I got a quote from our sales specialist to start up a business account, along with mobility, security, WIFI, and cable... I told her at around 2-3pm that I'd discuss with my husband, and by 6-7pm she was calling me asking me if it was approved, which seemed a little weird but anyways, we did go ahead and approve it.
I sent in the requested information, and a few days later received 1 out of 2 phones, so I inquired with our sales specialist, and she mentioned that there was something going on with my account and that she'd get back to me... one day later, I followed up... she said I'd hear back in a day or two.... I followed up a few days later. Then, to my surprise she stopped answering emails, so I tried calling, and I didn't get through so finally I called in to TELUS directly and they let me know that only my sales specialist could help, great... nothing was happening there.
I followed up on Feb 1st with no answer.
I finally got a response today ( Feb 2 2025) after following up again , after adding to my email that I can just cancel if this isn't going to work out and surprise surprise I got a call... He told me I needed to have some patience and just wait, which is frustrating to hear after waiting over 2 weeks since the beginning of this transaction.
I still have no second phone, no internet and cable.
