I have been a dedicated Telus customer for several years and am reaching out for help due to an ongoing billing issue. When I agreed to my most recent Telus mobility plan, a Telus agent assured me, both verbally and in a text message I have saved, that my account would receive 1000 international calling minutes per month. This written promise was a crucial factor in my decision to accept the plan.
However, my bills continue to show full, regular charges for each international call, as though no such allowance exists on my plan. I have repeatedly contacted Telus support, shared the text message from the agent as evidence, and escalated my complaint, but have not received a clear explanation or any correction to my charges.
This experience has been very frustrating, especially as a loyal customer who has always paid on time and trusted Telus to honor its commitments. I kindly ask for assistance in reviewing my case, applying the promised credits, and ensuring my account accurately reflects the plan that was agreed upon and confirmed in writing by your representative.
Thank you for your attention and support
