Forum Discussion

gkempson's avatar
gkempson
Neighbour
22 days ago
Solved

Coverage of my plan

I have the 5G+ Complete Canada-US-Mexico-Caribbean plan but I cannot find anywhere on the Telus website as to the actual countries this plan covers with no added charges.

I am leaving on a cruise in 3 weeks and would like to confirm before I go. If possible could I get a link to the plan coverage.

  • We can take a look into that for you gkempson. We'll send you a PM soon.

4 Replies

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User

    It is usually contained in the footnotes of the plan. For instance, this is a portion of the list from their explore plan. I expect it would the same locations negotiated for your plan: 

    US Destinations: The U.S. (including areas of Alaska, Hawaii, Puerto Rico and the Virgin Islands). Mexico/Caribbean: Aruba, Bahamas, Barbados, Cuba, Dominican Republic, Guyana, Jamaica, Mexico, Netherlands Antilles, St Lucia, Trinidad and Tobago, Turks & Caicos.

    https://www.telus.com/en/shop/mobility/bring-your-own-device?INCA=mob_atl_acq_web_plans_button_view-all-pln

     

    • gkempson's avatar
      gkempson
      Neighbour

      I understand what you mean, but because my plan isn't offered anymoreI don't have anywhere to see the details.

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        We can take a look into that for you gkempson. We'll send you a PM soon.