How to Pay Your TELUS Mobility Bill

Pay your TELUS bill using your credit card, debit card, or online banking. Choose the payment method that works best for you.

Set Up Automatic Payments

Automatic payments withdraw your bill amount each month from your chequing account, credit card, Visa Debit, or MasterCard Debit.

On My TELUS Website:

1. Log in to your My TELUS account
2. Select the account you want to set up (if you have multiple accounts)
3. Select "Set up pre-authorized payments"
4. Complete the online form and submit

On My TELUS App: Download the free My TELUS app and go to the Billing tab to set up automatic payments.

Make a One-Time Payment

On My TELUS Website:

1. Log in to your My TELUS account
2. Go to the Overview or Billing tab
3. Select the account you want to pay (if you have multiple accounts)
4. Click "Make a payment" or "Pay Bill"
5. Complete the payment form

You can save your credit card information for faster future payments.

Through Online Banking:

1. Log in to your bank's website, app, or call telebanking
2. Add TELUS Mobility as a payee
3. Enter your TELUS account number (found on your bill or Client Service Agreement)
4. Submit your payment

By Phone:

Call 1-866-558-2273 and follow the automated prompts to pay with a credit card. You can also check your balance, update payment details, or notify us of a payment.

For Prepaid Devices:

1. Call #123 from your TELUS prepaid device
2. Enter your PIN
3. Press 5 to register a credit card
4. Follow the prompts to enter your card details
5. Wait for confirmation

At Your Bank: Bring your bill or remittance slip to your local bank or financial institution. Payments take up to 5 business days to process.

Using Clik2Pay (Interac e-Transfer)

If you see the Clik2Pay icon on your bill or collection notice, you can pay via e-Transfer:

1. Click the Clik2Pay icon in your bill or notice
2. Choose your bank from the Interac gateway page
3. Log in to your online or mobile banking
4. Verify and approve the payment

Clik2Pay uses bank-grade security. Learn more at clik2pay.com.

When to Contact TELUS

If your payment doesn't appear on your account after the expected processing time, you're having trouble setting up automatic payments, or you need help choosing a payment method, contact TELUS Mobility support through your My TELUS account or send our TELUS_Support​ account a private message here on the Neighbourhood.

 

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