Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Scammers Or Legit

I was perusing Reddit. A reply was made by ?Telus staff, to email [email protected]. I sent a benign email with a question.Reply. Will get back in 3-4 hours but text this number (855) 645-3159 is quick for replies.This Telus? A scammer? Anyone else se...

Mam by Friendly Neighbour
  • 40 Views
  • 1 replies
  • 0 kudos

Regularly loosing phone connection

Hello, I live in St-Lazare, Quebec. For the past week or so, when I call someone on my phone, the connection just dies within 5 mins and I need to call the person back again. After a few callback to the same person, it seems ok for longer. This is a ...

Steffan by Just Moved In
  • 114 Views
  • 3 replies
  • 0 kudos

New Customer / Ready to go back to Shaw

We recently signed up with business mobility. We spoke to a rep on Dec 6 , we were told as soon as we receive the sim cards we can begin using right away. We made arrangements to change our numbers over and around 2weeks later we received our SIM car...

AJPye by Just Moved In
  • 100 Views
  • 1 replies
  • 0 kudos

Resolved! Connection fee

I tried to get two new phones on line and ended up going to the Telus store for them. Got bill and was charged a connection fee plus an extended warranty fee for both phones which was not mentioned at all. Service rep on line was able to cancel said ...

Br99 by Neighbour
  • 214 Views
  • 4 replies
  • 0 kudos

TELUS inactivate our phone line without permission

Telus deactivated our mobility account in the Telus App, and we are not receiving any messages or calls. We can't even call you guys to fix your own mistake! This issue began when we tried to fix our rate in January. Kim, the agent who processed our ...

Wian by Neighbour
  • 136 Views
  • 1 replies
  • 0 kudos

Customer Service

Hi I am looking for the phone number to call to speak to a representative and wondering if they are available in the weekend. I want to make payment arrangements and tried to on chat, however they told me I have to call.

ShawnH by Friendly Neighbour
  • 124 Views
  • 1 replies
  • 0 kudos