Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Canada-US Plan - Recent T-Mobile Data Breach

Hello, I have the Telus Canada-US plan, and I noticed that my current provider on my phone says "T-Mobile". I was wondering, with the recent T-Mobile Data Breach in January 2023, would there be a chance that my information has been leaked? I am assum...

Resolved! connectivity issues

hello,i have an xperia 5 IV north america version.why does it never connect to 5g and also have crappy overall reception. i also have a pixel7 pro and it works fine.the sony xperia 5 IV does have the correct bands.i kinda remember reading telus limit...

HackitZ by Neighbour
  • 3 replies
  • 0 kudos

Resolved! Telus prepaid $100 unlimited 1yr

So I went into the store and got the $100 prepaid with 1yr unlimited long distance.Telus never added the unlimited for 1 year in the store, my mom has used up all her minutes but it should have been unlimited for 1 year help why do I do now

Adding a cell phone

Because we live in a rural area, we have our internet delivered via cell. Currently Telus. We also have a land line, and a cell phone on separate plans. I want to bundle this, but I cant seem to get the right department. Telus is really hard to work ...

Lulu57 by Just Moved In
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Incredibly bad customer support.

I am not a telus customer. I walked into a store in Cornwall ON in the Cornwall Square mall to ask questions and possibly buy a new phone and switch to Telus. We'll after my experience in that store...telus will NEVER get my service now. There was a ...

Bbduck123 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Why is my price increasing before I pay my first bill?

I just switched to this account. Its a monthly whoping 75$ for a 20gigs plan.I have yet to even pay the first bill and they have sent me an email saying they are raising the price by 7$ in feb.Why would anyone stay with telus? Itsalready 30$ more tha...

DG1995 by Neighbour
  • 4 replies
  • 0 kudos

Outrageous Hold Times

What is going on at Telus support that causes 1+ hour hold times every time I call? Seriously…the call centres are in the Philippines and they are only “open” like 8am - 6pm EST? How is this normal? The hack I have learned is that if you wait more th...

andirons by Friendly Neighbour
  • 1 replies
  • 3 kudos

Do I have to pay first bill after cancellation?

Long story short: Telus representative called me to offer me a better plan at a lower cost than I was previously on. I accepted the plan. The cost of the first bill is quadruple what it should be. They lied and I'm annoyed so I'm cancelling tomorrow....

nophica by Just Moved In
  • 1 replies
  • 0 kudos