I am on the talk and text 100 plan but without the 2GB data, that was added shortly after I already signed up. My renewal is coming up later this week so I want to make sure I get the updated talk and text 100 plan with monthly 2GB data and unlimited...
So my bill last month for 2 phones was $183.64 and the month before was $178.50. No explanation as to the cost increase, but as I dug through the two bills I noticed the “device care complete” went up $3.00. Not sure why that is? Also, even with that...
Hello, I have a Telus Mobility account and I have a mobile plan with Telus, the Nationwide Talk and Text 15 plan that I pay for each month. I'm noticing on the transactions tab on the website, multiple outbound calls to voicemail that I didn't make. ...
Hi,My kid lost his phone that has the prepaid 365 plan, Sim is lost too in the phone. I got a new SIM today and have an other phone for him but I am unable to switch the SIM, no option to do so in my Telus even though many tells support pages say the...
My Telus pre-paid account has been disconnected. On March 23 2025, i purchase Talk and Text 100, which came with additional unlimited nationwide minutes, MMS and SMS, and 2 GB data monthly for one year. I purchase this and had it set up at the Timmin...
Hi I got a call from a so-called Telus Agent offering me a deal for mobility services (BYD) for:1) 80Gb data and unlimited Canada/Mex/US call and text for $28 per month2) 40Gb data and unlimited Canada/Mex/US call and text for $20 per monthI asked fo...
I have been a dedicated Telus customer for several years and am reaching out for help due to an ongoing billing issue. When I agreed to my most recent Telus mobility plan, a Telus agent assured me, both verbally and in a text message I have saved, th...
I’ve received a win-back deal to return to Telus from Koodo. They sent me a SIM card, but I’m unable to port my number because it starts with 306. I live in Alberta and want to keep my old number—this wasn’t an issue when I ported it to Telus three y...
I am switching from Koodo to another provider. They have tried to port my number but said Koodo has port protection on it. What the heck is that? I never signed up for that. I want my number. Two days before they say they will give me a call back! I ...
So I called customer service and even used the online chat support for nothing. I have a screenshot showing that my billing cycle is March 21st till April 20th, today it’s April 21st and they didn’t renew my mobile internet data package, instead thei...
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