I've been with Koodo for years and have 4 lines with them for my family. After waiting 24 hours for a callback I got no help with my issues. 1. I wanted to downgrade one line to the $15/month basic plan. 2. reduce the cost of the other 3 plans by $5/...
I’m writing with deep frustration about ongoing issues with my account, stemming from broken promises and a lack of resolution despite repeated efforts. On October 16, 2024, I was offered a $30/month plan to transfer two lines. The sales agent, Brend...
I was just phoned and asked if I'd like a discount offer via phone call, I've been getting these calls and I can't help but feel as though they're scams, but also the guy over the phone was very rude and abruptly hung up on me. Is this normal for REA...
Has anyone else received a call from "they say Telus" offering a 30% discount on your telus mobility bills? The gentleman knew my two account numbers and that I had other services with Telus but he kept asking for my personal pin and I was not comfor...
Been with TELUS for many years. Used to be able to speak to someone in their Customer Loyalty Program whom actually lived and operated in Canada. Tried to revisit my mobility plan through their "overseas" 1-800 call center. Couldn't make out 1/2 the ...
I subscribed to Streams+, Disney, Prime & Netflix when renewing our mobility plans at the end on November. I was able to activate Netflix but not the rest. I keep getting same message - no subscriptions available- try again later. I have also put in ...
Gave up on Telus home security over a month ago. Took 3 separate calls and at least 4 agents to initiate a home service. Found we were chasing nonsense. Now I’m on to a mobility issue. Trying to change from a different carrier. 1st call to Telus last...
I have a Telus account with three phones. I want to change the credit card billing for only one of the phones and leave the other two on the original credit card. Can I do this or do I have to get that one phone on a different account?
I have been trying for two days to find someone that can give me plan options for my current Telus Hub. I have been on hold for over 7 hours back and further being put through every department known to man, still no one can tell me who can help me ch...
