Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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I deleted my eSIM

I got a new phone and I successfully transferred all my data to the new phone. When I was going to transfer my SIM card over, it gave me the option to convert my SIM to an eSIM. I did so without really reading what would happen so I did not know that...

esimfix by Just Moved In
  • 1 replies
  • 0 kudos

Network Problem

I am experiencing a problem in my phone (iPhone 14 pro). It is disconnecting my data calls(Especially WhatsApp, messenger) when i am calling using mobile data. It showing as reconnecting every 5 seconds and loosing signal strengths suddenly even i am...

D_sahan by Neighbour
  • 6 replies
  • 0 kudos

Lost my phone last year.

I lost my my phone last year. I didn't take the insurance, my bad, so I've been paying for the phone, Galaxy S23 Ultra, for the past year. I'd like to pay it off now. Any idea how much it will cost me?

Leaving Telus after 15 years

I was swindled into Altimas internet service a year ago when a Telus rep was going door to door. Since I was with Telus for over 15 years I was so excited to finally get back Telus Internet after moving from BC. This was one of the worst decisions I ...

Ian25 by Just Moved In
  • 1 replies
  • 1 kudos

Suspicious offer from Telus

Hi, somebody from unidentified phone number called me and offered telus 20$ 100GB plan and a free iphone or samsung phone if I switch to Telus.They gave me their telus id TEL6024MW, name Mark Wayne and a phone number 437-524-8616 to call for verifica...

Arny1211 by Just Moved In
  • 2 replies
  • 0 kudos

Worst customer service ever.

TELUS is just the absolute worst carrier and has the worst customer service. I have 2 accounts for my kids and they are consistently double what I’m supposed to be paying no matter what I do. I even put a data block on and it didn’t help. TELUS finds...

chico by Just Moved In
  • 1 replies
  • 1 kudos


Not to happy with Telus! I’ve been with them for years! Not any problem and it’s been so bad lately… I moved into my new home last year in July upgraded to fiber high speed not late on any payments most of the time paid in full but always paid before...

dropped calls in house

i get dropped calls all the time with my cell phone at my house. this only happens at my house. this also occured with my previous cell phone at this same address, so i do not believe this is hardware related. My address is [Mod Edit]. can something ...

snidkelg by Just Moved In
  • 1 replies
  • 0 kudos
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