Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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PrePaid Activate New Sim Card

There is a problem with the website and both myself and the store location is unable to activate a brand new sim card for a prepaid service. Why is it no one is aware of this, dont all telus people get incident reports of features or menu's being off...

EwwwBlah by Just Moved In
  • 8 Views
  • 0 replies
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Switched from Koodo to Telus no more 5G+

Good evening, I recently switched from Koodo to Telus as Koodo offered a Telus plan I could switch to that was more data than I had at Koodo. I made the switch and I no longer see 5G+ and only see 5G my speed for internet is genuinely slower and I ha...

Anonymous by Not applicable
  • 159 Views
  • 2 replies
  • 0 kudos

Mobility call control not working as well?

Is anyone else getting spam calls that are making it through call control? Over the past few days I've had the same number making it through my call control 1-833-390-3721. When I look at the call control log it says globally accepted number, however...

1985Guy by Neighbour
  • 182 Views
  • 3 replies
  • 0 kudos

Europe Pass

I just bought a Europe Pass, and want to know exactly what my kids need to dial to contact me when I am in Europe. Do they just dial my number, or do they need to put a country code or something in front?

CAE by Neighbour
  • 147 Views
  • 1 replies
  • 0 kudos

Telus phone not sending texts

Hi, my # is receiving texts just fine, able to make calls, and can use data, but for the last week I can't send texts (I have a second number which is why I’ve not dealt with this yet). The text just says not sent or sending failed. Using my sim in 3...

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