Promising you a service but failing to deliver it, then providing excuses while charging you more than the agreed amount and disputing the charges. I don’t even get me started on loyalty. You’ll spend three hours on the phone for someone to say yeah ...
I closed my personal mobility account in 2023 when transferring to a new account under the EPP program, keeping the same mobile number. During this transition, I worked with Telus in-store representatives to ensure all outstanding balances were paid ...
I just got my first bill notification by email. I'm being double-charged. My account has two lines. Each line is being billed at double the plan price. I signed up for the $65 month plan on each line. That's $130. But I'm being billed on each line fo...
Hi. I am in MyTelus at the mobile plan page. It says hit "confirm" when I have piced a plan. I have selected a plan but there is no "confirm" button anywhere on the website page. Thank you so much for your assistance.
I got a Call Offering me a better phone and plan service that was not listed in any Telus website or Koodo Website, So I ask for an email with the offer, and it came from this [email protected] I believe this one is a scam, when I s...
So this is why customers don't trust Telcos in this country. Asurion gets to unilaterally raise prices - it's explained that it's not a contract, but when you sign a 2 year device contract with Telus, you expect that the price you sign for (collectiv...
Unable to make or receive calls
Good day, I used to be with Telus and switched to another company. During my time with Telus, I subscribed to the Stream+ service. When I changed from Telus to another company, I did not cancel my Stream+ subscription and am still being billed for it...
I want to know if it’s possible to cancel my service without a cancellation fee or buyout. I’m extremely dissatisfied with my service, not that Telus has cared to answer any of my complaints or questions. Each month I am charged double what I was quo...
Has anybody ever had luck changing a business account to personal account?? No longer have a business and want a less expensive personal plan. Went into a Telus store and was told to call Telus support. Called and Telus support told me they couldn’t ...
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