I would like to add one of the subscribers on my mobility account as a Manager but they do not exist in the list of users and are not in the pending list. How do they submit a request so that they show up in the pending list where I can approve?
Why can’t Telus load the loyalty offer they’ve give us to our business account so we can just go to our local Telus store to pick up our new phones and hand back the old ones. Instead they want to mail out new phones and send us waybills to return ou...
If I purchase a 30 day Europe Easy Roam Pass can I make call from Canada to Greece or Greece to Canada without incurring roaming charges? Without incurring Long Distance charges? Thanks
I have a 3 lines on my Telus account. We are planning a week in Europe. We are flying Toronto to London for a layover then London to Rome. I just want to clarify some things as I can’t find the info on the website. The 3 of us are in London can we ca...
I am at the Calgary airport heading to the USA. While at the Calgary Airport I received the standard Easyroam text. I normally would only get this text when I landed in the USA. Why did I get the text while still in Canada
I'm half way through my $60 30 day Europe Travel Pass and need to add another 30 days. Can I add it to my account now or do I have to wait until the first one is complete? Thanks
One year ago I called Telus to remove a line that we no longer need. I check my bill and see that they are charging me for the line I asked to be removed one year ago. I don’t even know who is using the line as it’s not me or my partner. I am conside...
I am in Winnipeg, MB I am 3GB into my 350GB 5G+ data plan I don't have wifi and my speeds are showing up around 5.85Mbps(Download) & 13.8Mbps(upload) and hasn't gone higher then 25Mbps for each of those. What's going on I am in the 5G coverage area f...
I noticed the price for Disney+ at Telus is the same at the web site for Disney+, the advantage would be if you had a Telus account you would be able to have everything on one account plus streaming services. They have added a couple more services la...
This is starting to get ridiculous. New phone was ordered on Jan 4. Haven’t received any emails regarding update or status. Brutal!
