Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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5G+ 3500 mhz

I can't connect for the life of me onto the 5G+ 3500 mhz band when I'm in an area that has that coverage. My phone is the Pixel 7 Pro and my plan does include 5G+ capped at 1Gbps?Any help or suggestions? Did someone cripple my phone settings?

dowhat12 by Just Moved In
  • 2 replies
  • 1 kudos

Sim swap issues

Trying to swap sim cards and when I try to get verification email it just says "too many attempts" and try later ....i

Biggk506 by Neighbour
  • 2 replies
  • 0 kudos

Resolved! EasyRoam won’t turn off

Hi there, I have tried to turn off EasyRoam and switch to pay per use on the app and website and I can’t. I tried calling and Telus offices close at 5 pm PDT? Any solutions for how to turn it off or get in touch with a human who can? I have to send o...

Lisaann by Just Moved In
  • 8 replies
  • 0 kudos

Family Add Line

HiI am looking to add a family discount and a line to my existing account. But I wanted to add my husband who already has a separate telus mobility account. Can I add the line then link his existing account and phone number? How do we go about linkin...

BreDun by Just Moved In
  • 1 replies
  • 0 kudos

Why is my sim card on hold?

I received a really good offer to move from Koodo to Telus so I placed an order for 4 sim cards to move with my family. I have received the sim cards however now I'm unable to switch everyone over because one of the sim cards was placed "on hold". I ...

Yuliya771 by Just Moved In
  • 1 replies
  • 0 kudos

2 Person Account Holder

Hi, Has anyone else had issues with not being able to have 2 people on an account as equals? I have tried many times over the past few years but time and time again after making changes they tell me that my Wife has to ok my request and that they can...

Kris3 by Just Moved In
  • 2 replies
  • 0 kudos

Bring-it-Back - End of Contract Returns

My iPhone XR is dying and whilst ideally I’d wait until the new iPhone comes out in Sept I can’t take it anywhere without the battery draining!I’m planning to get an iPhone 14 Pro on Bring-it-Back, but in 2 years time I’d want to wait an extra month ...

kevin23 by Just Moved In
  • 3 replies
  • 0 kudos