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Telus Account closure

I have cancelled my Telus account and have paid all my bills, without missing any. Why is my credit report still showing as the Telus account is open ?

rony301 by • Neighbour
  • 123 Views
  • 1 replies
  • 0 kudos

Unresolved Phone Delivery and Billing Issue

I have 4 complaints with Telus. Telus should have shipped a new cell phone in Nov. 2024. It never arrived at my home. I talked 4 times with different staff and Telus never called me back. I don't need this "new cell phone" but they continue to send m...

Can't cancel Telus Mobility

Tried signing on for 3 cell lines. But after couple weeks sim cards never showed up, so gave up and called Telus to cancel sign up... Long story short - over a period of time I have spent 8 hours talking to the folks in Guatemala City or wherever it ...

Out by • Neighbour
  • 262 Views
  • 5 replies
  • 1 kudos

Leasing land for cell tower

My tree farm near Aumond Quebec has little to no mobile signal, it seems to be a ‘dead zone’. I read about Telus actively adding towers to their Quebec infrastructure, and I would open to leasing some land for a tower, to help improve mobile service ...

Resolved! Europe 30 day Easy Roam Pass: How to extend?

If a person anticipates being in Europe for more than 30 days, how does one extend the Europe 30 day Easy Roam Pass?Is it necessary to log into MyTelus and reapply or can it be set up to automatically extend for another 30 days? Thank you!

Telus 5g+ High loaded pingtimes

I recently moved from Bell to Telus here in Toronto. I have a S24 Ultra and I dont see speeds beyond 300mbps even though I can easily receive 5g+ signal when I move around the city. My plans states its 5g+ (upto 2gbps) Worst of all the Loaded ping ti...

prs by • Neighbour
  • 220 Views
  • 2 replies
  • 0 kudos

Canceling a credit check

While checking out, I authorized a credit check but realized the cart had 2 plans when I wanted to buy only 1. When i went back to cart to remove the extra plan, I had to redo the credit check. Since I did 2 credit checks in a row, is there any way T...

Chris15 by • Neighbour
  • 174 Views
  • 1 replies
  • 0 kudos

Stream+ is not connecting to Disney+ account

I just signed up for Stream+ basic and I successfully activated Amazon Prime, Netflix and Telus Tv. However, when I clicked the link to activate Disney it says “unable to activate account”. Plus, it’s asking me to pay for it. I need help getting the ...

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