Mobility Services
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Mobility Activation Nightmare when dealing with Te

After numerous calls from Telus to return my mobility services I decided I was going to do that. In My Telus they provided an offer that was hard to pass and I used the online tool to apply and selected to bring back my device. The tool did not allow...

BM2583 by Neighbour
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  • 3 replies
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Customer Service Complaint

I am a Telus internet customer and was trying to move my cell phones (3) to Telus only to run into an incomprehensible cluster. I was already logged into My Telus and placed the order online only to be asked to log in again during the order, which I ...

Gerry- by Neighbour
  • 146 Views
  • 1 replies
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Resolved! Promotional Scam?

Had a call from Telus number 1-866-558-2273. Offered me new Iphone 16 pro max with unlimited Canada/US calling and 1000 intl. minutes. sent me and email at [email protected]. Wondering if this was a legit call to stir up business, he did...

Satelite TV Oiler games often frame jerky

The other night (Sat.) the prerecorded game was chunky SNETW and I now know it's not my cables etc. Since I was close to live I jumped ahead to live and searched for other stations having Hockey Night in Canada - all were jerky until I hit CBCHD and ...

Telus TV Login Failed

I have seen this question, but no solution.I have updated, deleted, re-installed the Telus TV app on our iPads...It won't even let me enter our username and password...as soon as I click to do so, it comes up with "LOGIN FAILED. THE APP CAN'T CONNECT...

Av3rill by Neighbour
  • 161 Views
  • 2 replies
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Call from Telus? 1-833-323-3363

Got a phone call from 1-833-323-3363. It came up on my phone as "Telus" but also "suspected spam". I answered and said "Hello" and no one responded for 3-4 seconds. Having worked in a call center, I know that pause is the system connecting my call to...

DMac9999 by Neighbour
  • 306 Views
  • 1 replies
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Resolved! Service Agreement

I recently signed up but never received a service agreement, I have chatted and called but no one seems to know why or ? I have signed up with a few providers over the years, always received an agreement. Just seems weird. I am on a bring your own ph...

nash211 by Advisor
  • 207 Views
  • 3 replies
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Cancel order

I have tried to make an order for a mobility plan via Shopify EPP program. But the experience is nothing but frustrating! - When making the order with the sales on the phone, I was asked to check my identity. However, the identity software cannot ali...

bocciolo by Neighbour
  • 144 Views
  • 1 replies
  • 0 kudos

Stream+ activation cancellation issue

Hi there,I have been using Stream+ for 2 months. I tried to cancel my subscription on January 30th. But after clicking 'Manage Subscriptions, ' it shows an error: "Sorry, your subscriptions list is not available at this time. Please try again or chec...

mehedi00 by Neighbour
  • 295 Views
  • 4 replies
  • 0 kudos
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