I have a Telus account with three phones. I want to change the credit card billing for only one of the phones and leave the other two on the original credit card. Can I do this or do I have to get that one phone on a different account?
I have been trying for two days to find someone that can give me plan options for my current Telus Hub. I have been on hold for over 7 hours back and further being put through every department known to man, still no one can tell me who can help me ch...
Some time ago Telus approached us with a proposal to put a cell tower on our property in a rural community. They then advised us they decided to put the tower in the townsite but it never happened. I believe the town may have discouraged Telus from u...
No cellular service while roaming in Mexico recently updated plan to unlimited Can-Us-Mex, trying to get assistance but everything ends on a call back when I can’t even use my phone, tried resetting my network, connecting manually to it etc etc and n...
I received a call form 1-833-896-0450 claiming to represent Telus offering a winback promotion for cell service. I provided no sensitive information and they appeared to know information about my historic account and devices etc. Any awareness as to ...
HelloI am going to Nassau in a week and I was wondering, if I get the easy roam package $60 for 7 days, when does activation start, when I activate easy roam in Nassau? I am wondering because I live on a border town with the States and when I go ther...
Just like the title states. I've done the heavy lifting for tech support but unfortunately they are just defaulting to script reading. I would LOVE someone to take a quick look at the ticket (11428687). Summary. Pixel Watch 3 cannot download Esim to ...
I have 21 business lines with users spread across the GTA. 7 out of 21 have serious reception issues that only occur on their TELUS devices (some have their own personal phones with other carriers with NO issues at the same location). Calls drop, pho...
Here’s my experience:Have an order on its way now in transit.Spent 8 hours on the phone over 3 days trying to get a device change on the order before it was shipped.Was transferred multiple times to multiple teams and agents with a promise of “a mess...
I made a Telus account about a year or 2 ago and now Telus is trying to send me to general credit services for making another account at during that time that I left unpaid and that doesn’t make sense because I don’t even recall making such account l...
