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Phone calls are going directly to voicemail...

Not all phone calls are going directly to voicemail without the phone even ringing first but at least half of them. No notification of missed calls with a phone number or anything. If there wasn’t a notification that I had a voice mail, I wouldn’t kn...

Sofi by Friendly Neighbour
  • 4 replies
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E sim vs physical sim

the **bleep** is the point in getting an Esim if i have to wait for it to ship i might as well buy a physical sim card they both need shipping so wtf, i bought a plan think and E sim would be an electronic **bleep**ing sim card why would they not ema...

Resolved! Unlimited Canada US Mexico

Are calls from Mexico to Canada included in the unlimited Canada US Mexico plan? It is not listed as included in the plan but Mexico to US is.

ginuwine by Just Moved In
  • 1 replies
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Resolved! Does Telus ship locally when possible?

I got my Shipping Confirmation for my BYOD SIM card on April 1st, and Canada Post says it’s 2 days locally, 3 days provincial, and 4days national. Does the local Telus location for the region of the recipient do the shipping (whenever possible), so t...

Resolved! Mms doesnt work after switching sim card to new device

I had an old phone i got through telus that worked perfectly for 4+ years. Recently the battery has been draining fast so I decided to buy a new phone. Once it arrived I switched the sim card from my old phone into this new one, but now I can't recie...

Samsung Galaxy one UI 6.1 update

Does anyone or even does Telus have a idea or guess on when out s23 series phones from Telus will get the 6.1 one UI update Samsung has pushed the update out now it's just of to Telus to push it to us.

A need for clarity with representatives.

I'm starting to seriously regret my decision to switch from Rogers to Telus and it's a combination of customer service and network coverage. First off, I was horribly mislead when I got my services back in December, I got a Pixel 8Pro with a pixel wa...

Urgent Complaint Regarding Agent Fraud and Billing Issues

Dear Telus Mobility Customer Service, I am writing to express my deep disappointment and frustration with the service I have received from one of your agents, Shubham, as well as the handling of my billing concerns by your customer service representa...

micvi by Just Moved In
  • 1 replies
  • 0 kudos
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