I have been using Telus without issue for over ten years. At some point in the last year, there was a technical issue on their end and Telus disconnected my pre-authorized payment without notifying me. They then reported my missed payments to a credi...
We are a company who decided to switch our 7 lines to Telus Business. We get billing issues every few months from Telus. Previously they had removed some discounts from one line which they fixed it after my multiple calls to customer care and frustra...
I have been with Telus since Clearnet approximately 1992. I had great service for a long time. I own 5 phones and plans for each. I spend $400/month and cost of the phones. So I have been with you greater than 30+ yrs. I have to renew my plan and buy...
Hello, I have two mobile plans on my Telus Mobility Account that I pay for monthly, and for both plans I'm seeing outbound calls to voicemail that I did not make showing up in the transactions tab on the website. They don't show up in the usage tab, ...
I am on the talk and text 100 plan but without the 2GB data, that was added shortly after I already signed up. My renewal is coming up later this week so I want to make sure I get the updated talk and text 100 plan with monthly 2GB data and unlimited...
So my bill last month for 2 phones was $183.64 and the month before was $178.50. No explanation as to the cost increase, but as I dug through the two bills I noticed the “device care complete” went up $3.00. Not sure why that is? Also, even with that...
Hello, I have a Telus Mobility account and I have a mobile plan with Telus, the Nationwide Talk and Text 15 plan that I pay for each month. I'm noticing on the transactions tab on the website, multiple outbound calls to voicemail that I didn't make. ...
Hi,My kid lost his phone that has the prepaid 365 plan, Sim is lost too in the phone. I got a new SIM today and have an other phone for him but I am unable to switch the SIM, no option to do so in my Telus even though many tells support pages say the...
My Telus pre-paid account has been disconnected. On March 23 2025, i purchase Talk and Text 100, which came with additional unlimited nationwide minutes, MMS and SMS, and 2 GB data monthly for one year. I purchase this and had it set up at the Timmin...
Hi I got a call from a so-called Telus Agent offering me a deal for mobility services (BYD) for:1) 80Gb data and unlimited Canada/Mex/US call and text for $28 per month2) 40Gb data and unlimited Canada/Mex/US call and text for $20 per monthI asked fo...
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