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Mobility Services

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Telus Mobility Gateway IP Is From England

Hello, I am wondering why my cellular device (iPhone 15 with iOS 18.1.1) is showing me my cellular gateway IP address is located in England? I have no VPN running, and am not connected to WiFi, either. Solely running on Telus Mobility data. I’ve incl...

Poor Service Reception

How can I send information to Telus about poor reception and services? I have visited a store and tried SIM card swap. And I reset network settings on my phone per the agent recommendation but that didn’t solve the problem. We live in the GTA and I’m...