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Unable to redeem 2 years of disney+

I recently moved to telus and I was offered 2 years of disney+ as part of the promotion. But when I try to redeem it once I login to my telus account it shows a charge of 12.99$ per month. How to fix this.

johnson1 by • Neighbour
  • 174 Views
  • 3 replies
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I am abroad and I want to remove Easy Roam

The solution listed on your website doesn’t work. There is no way to disable easy roam on the My Telus app. i am getting charged 16$ because 1 iMessage automatically sent as a sms. Its got to be the worst feature that exists… im in a country that sel...

Putunaga by • Neighbour
  • 255 Views
  • 4 replies
  • 0 kudos

Missing autopay discount

Hello, what is the most efficient way to contact about a billing error? My autopay discount is missing and the bot chat thinks I am asking about prepaid and wont connect me to an agent.

eaectrl by • Neighbour
  • 147 Views
  • 1 replies
  • 0 kudos

Customer Service with Human Representative

How do I get through to speak with a human to discuss the query I have concerning my Telus billing? I do not need an AI rep to text me instructions on how to read nor do I need it to read the bill to me. I wish to have questions about my billing answ...

Reconnection fee

$50 reconnection charge??? Service doesn't exist unless you're making a payment. The AI chat bot has been no helpI can't do this anymore...I am starving myself to get by. I'm late on my bills because I didn't have the money. What is this obsession wi...

BKK by • Neighbour
  • 148 Views
  • 1 replies
  • 0 kudos

Telus Reward Points are Expiring End of January 2025?

I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025!...

Dalyha by • Organizer
  • 1772 Views
  • 18 replies
  • 1 kudos

Login access blocked

Starting on 30 December, whenever I try to log in to my account, using Google and other sites, I receive a message I am blocked from access due to extra security measures. How is this resolved?

irish58 by • Neighbour
  • 114 Views
  • 1 replies
  • 0 kudos
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