I recently set up call control on my account and tested it out by calling from a number not on my accepted list. It worked great except it only plays the prompt to select a number to connect the call in English. Does it not offer a French prompt? Cou...
Just got this with my new plan last week. I’m trying to figure out how long I have to redeem it just in case it expires but I can’t seem to find anything on a time period for redemption. I already have a year sub to Disney that expires in March so I ...
I was convinced to change to Telus July 4, 2024. It has been an absolute nightmare dealing with customer service. I am continually being charged for services I have not received. The last few times they blamed me for not changing the service over. It...
I've ported in my number from Bell and follow the process online. It asked to choose for a service and I choose one of the phone number in my account and it say's that nothing will happened or change on that account. Followed the process filled in th...
My phone thinks it's in the UK. So early this morning my phone service stopped working as well as my WIFI, I couldn't do anything.This morning when I woke up, same thing was happening. I factory data reset my phone. My setting up the phone, my phone ...
Dear Telus Customer Support, I am writing to express my concern and frustration regarding recent interactions with a Telus salesperson named Nia, who visited our home to promote a home security package. We were offered a package deal, and after all t...
I get rude telemarketing calls now near daily from Telus offering me a free phone if I upgrade. There’s probably other pitches but I no longer engage long enough to listen. I’ve said I’m not interested in upgrading at this time, the last time so forc...
I am being charged a late payment fee on 2 devices at $5.95 a month for each when my bill isn't due for 20 more days.
Not sure if this is a scam, got a call from someone saying they were from Telus offering the Iphone 15 pro Max with 5g, unlimited data (120 gb), 1000 international min, etc..... for $50 (including phone).They had me create the order online through my...
I switched my daughters phone to telus from koodo, my bill has never been higher, Credits given for swtching over are showing up as amount owing on my bill and everytime I call in they keep me on hold for upwards of 1 hr. Then i get no help my bill i...
