Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Ported Number Help

I ported my number and for everyone except my wife, it shows the ported number. For her it comes up as the number Telus gave when they created the account.Weird or what, help!

Erin17 by Neighbour
  • 228 Views
  • 1 replies
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Best Buy won't work on data

I went to use the Best Buy app and the Best Buy Canada website today and neither one worked on mobile data. Tried on Chrome and Samsung browsers, both didn't work. But works fine on wifi.Help!

Erin17 by Neighbour
  • 170 Views
  • 1 replies
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Resolved! scam

Hi all, I got a call from TELUS and was offered very good deal over the phone.I received wrong phones that were different than what I agreed so I returned it.The TELUS person sent the phones again but was wrong phone again.The return label was from T...

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johan1108 by Just Moved In
  • 486 Views
  • 2 replies
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Resolved! Bill Credits?

Ordered a Black Friday deal with new phone and plan. All is good. The latest bill is what I expect.But there was something in the confirmation email that wasn't expected and I don't understand:"Credits and discountsOne-Time Bill Credit $50-$50.00Re...

brulaz by Organizer
  • 378 Views
  • 1 replies
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Why am I charged for long distance charges?

I am currently travelling abroad and within the first week, I pocket dialed my wife. It was gut wrenching but I was ready to live up to my mistake and pay the $15. After that, I made sure to put my phone on AIRPLANE Mode and today when I look at my b...

dannynam by Just Moved In
  • 217 Views
  • 1 replies
  • 0 kudos

Online Order, New Device/Plan Setup

Hi, my name is Justin, long time Telus Mobility user, I just signed up to the forums today to get some help with my recent order online. Back on November 25th, I ordered an iPhone 13 with a new plan and device care added to it for one of my 3 subscri...

jsdm83 by Just Moved In
  • 341 Views
  • 2 replies
  • 0 kudos

Using an eSim voucher

Does the process for connecting to my cellular account using an eSim voucher on new iPhone 14 require a confirmation code from TELUS?

GreenSieve by Friendly Neighbour
  • 668 Views
  • 5 replies
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Resolved! Poor service

Today why I am leaving Telus , first they so unprofessional. I received a call from Telus selling team and they provided me a mobile plan $10:00 a month. ( call & text only ) no data no extra cost , sounds like great. $10:00 x 3 months should be $30:...

Mannguy by Just Moved In
  • 551 Views
  • 2 replies
  • 0 kudos

Sims are no Show

I have moved 6 lines from Fido to Telus on Nov 29 and the Order (Sims) was shipped to me on Dec 1 as per the order status. I have not received the Sims yet and the Telus has strated charging me since Nov 29. There is no tracking on the shipment numbe...

Nick339 by Neighbour
  • 440 Views
  • 4 replies
  • 0 kudos