Billing Investigations
Good Day,I received an unacceptable response via email when I requested a phone call to discuss the up charging on my bill.Please provide an email to contact.
Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics
Acceptable wait times?
I am looking for a Telus employee to help me understand what is considered an acceptable wait time on the phone for EPP. And if someone could please contact me!@telus frustratedly Ryan
Will we be charged for email if we change from Telus to Koodo?
When we lived in BC we had home internet and mobility plans with Telus. When we moved to Nova Scotia, we kept our Telus mobility plans but changed our internet to Bell because there was no Telus home internet service here. To keep our emails, Telus c...
Starlink Direct to Cell
Enable Starlink Direct to Cell in remote areas this can be a huge improvement. If Starlink comes out with a phone plan they may take customers but if you integrate Starlink into your network there would be no reason to leave.
Resolved! Travelling to us
We are travelling to the states and I would like to use my hotspot to provide my kids with internet. I have a Us/ Canada/ mexico plan . Am I able to use my hotspot in the states without any extra charges ?
Chilliwack (Sardis) poor cell reception
I live in a subdivision in Sardis (Chilliwack) and can only use my phone in one front room or on my front porch of my home. Does Telus plan on improving reception in this area?
New sim card
I just got a new sim card and I had it set up today but there is a different number and user with this sim card
ETA for data issues on mobile
Myself and friends with Telus Mobility have been having issues throughout Vancouver and Richmond for close to a week, pages loading slowly, not loading at all. Unable to perform internet banking ETC. This appears to be a known issue. Just looking for...
1-866-558-2273
is this number a joke no one is answering! on hold for nearly 1hr still no answer. When they want the bill paid everything is available when you want a device to get credited back al hell brake loose and no one could even dare help on that. Worst of ...
Mobile Internet Problems - Vancouver area
For the last three days, myself and many others in the Vancouver are have been having problems with mobile data at specific times. From about 2:30 PM Pacific time until sometime after 6:00 PM, certain sites will not load at all and many other sites (...
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