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Resolved! TELUS Will Not Send Me My Tracking Number

Hello, I am a new Telus customer and on Monday last week, I just ordered a Samsung Galaxy S21 Plus 5G Violet phone. They charged me the activation fee already and they have not sent out my phone yet. I have tried calling and emailing them but they ha...

MAC Addresses

Hello ... I am trying to use the Telus App "My Wi-Fi" to make sure only authorized devices are connected to my network. I have an iPhone on the list twice. I've looked up the MAC address of the iPhone and "blocked" or "paused" the OTHER one that does...

eddy3216 by • Helpful Neighbour
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TELUS Hub very slow

I have a TELUS Hauwei hub and it is generally very poor speed. The tests will show a speed upwards of 10mbps but quickly drop to 1.? mbps. I've called Telus support, they can refresh my line, but that doesn't help. They suggested I reset my hub to th...

JoseT by • Just Moved In
  • 357 Views
  • 3 replies
  • 1 kudos

Bring it back contract / payment question

Two questions:1) I thought I had signed up for the Bring it back Program, however nowhere in my contract does it state that and with 2 months left on my contract I was wondering if I can get assistance with this.2) Can you pay the remaining balance e...

Red051683 by • Just Moved In
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  • 3 replies
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Changed plan, error message

Recently changed my mobile plan to Nationwide Talk & Text 15. Now whenever I try to access my "Change Plans and Addons" tab I get the message "sorry there was a unexpected error. Please try again later." It's been like this for two days now.

Resolved! Registering a Signal Booster with Telus

I have limited cell coverage at my house. I purchased a SureCall Signal Booster (https://www.surecall.com/CA/signal-booster/home-office/FLARE-3/) and did a quick test to make sure that it is working.According to the SureCall documentation, it says I ...

BlairP by • Connector
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  • 2 replies
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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