While checking out, I authorized a credit check but realized the cart had 2 plans when I wanted to buy only 1. When i went back to cart to remove the extra plan, I had to redo the credit check. Since I did 2 credit checks in a row, is there any way T...
Hello, Can someone from you team contact me please? I keep getting charged for Stream+ Basic every month but I cancelled it back in Oct. The sales rep lied to me and told me that I had to get Stream+ Basic as part of my rate plan which I knew was a l...
Last December 20, 2024 i got a called from a Telus agent, at that time I was with rogers for my mobility plans. My Home security was with telus but my internet and cable was with eastlink.ca, the agent was so pushy and offered me a deal to switch fro...
I just signed up for Stream+ basic and I successfully activated Amazon Prime, Netflix and Telus Tv. However, when I clicked the link to activate Disney it says “unable to activate account”. Plus, it’s asking me to pay for it. I need help getting the ...
My telus plan is Canada US and Mexico. Does this cover the island of Cozumel which is part of Mexico.
Ever since joining Telus a few months ago I have been having trouble with certain apps and websites not accurately getting my location (Toronto, Ontario). Some apps have no problem seeing exactly where I am when I am on mobile network while others se...
I have been a Telus customer for 4+ years and I recently moved my 3 numbers back from Koodo. It was during a promotion that included waived connection fees. However, I was charged and got a bill 4x than what was expected! Please help resolve this and...
Dear Customer Service Team / Billing Department,I am writing to formally lodge a complaint regarding an unreasonable charge on my recent mobile phone bill. On November 30, I subscribed to your Black Friday promotional plan at a discounted monthly rat...
Hi everyone,I’ve been a Telus customer for a while now, and I have to say I’m extremely disappointed with the network coverage. I switched from my previous provider to Telus, trusting their brand and reputation, but I feel let down. I’m paying for a ...
Hello,I'm helping an elderly man try and cancel his wife's cellphone (she has passed) but he is unable to talk on the phone to anyone or get into a store. Is there somewhere I can send the death certificate and signed letter asking to cancel? Thank y...
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