Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Using an eSim voucher

Does the process for connecting to my cellular account using an eSim voucher on new iPhone 14 require a confirmation code from TELUS?

GreenSieve by Friendly Neighbour
  • 5 replies
  • 0 kudos

Resolved! Poor service

Today why I am leaving Telus , first they so unprofessional. I received a call from Telus selling team and they provided me a mobile plan $10:00 a month. ( call & text only ) no data no extra cost , sounds like great. $10:00 x 3 months should be $30:...

Mannguy by Just Moved In
  • 2 replies
  • 0 kudos

Sims are no Show

I have moved 6 lines from Fido to Telus on Nov 29 and the Order (Sims) was shipped to me on Dec 1 as per the order status. I have not received the Sims yet and the Telus has strated charging me since Nov 29. There is no tracking on the shipment numbe...

Nick339 by Neighbour
  • 4 replies
  • 0 kudos

How to opt out of Telus?

Hi all. Connected Telus with the preservation of the number from the Charter. Incoming calls do not come, I already wrote to support about this, went to the official store, to no avail. I already have a debt of $ 110, so no one has solved the issue. ...

Roman96 by Just Moved In
  • 0 replies
  • 0 kudos

Trade in Status

I placed an EPP order with a device trade-in, and now I am having a tough time getting an answer on the status of my trade-in credit. For some reason, it does not show up on my "My Telus" page. At first, customer support said that the device I sent d...

Ritwick by Just Moved In
  • 0 replies
  • 0 kudos

Resolved! I thought TELUS is a big company?

Dear Support Team, I am tired, BRO. I requested a call, and then your team called and wanted to transfer twice, I agreed, and then I had to wait for 2 hours and 30 minutes, and the call got disconnected automatically. Really, 2 hours and 30 minutes o...

Wrong charges on my bill

Hello, I received my last monthly Telus bill and there are 3 wrong charges on my bill. Unfortunately I am travelling in Europe right now and I would like to reach Telus Customer Care to discuss these charges - without paying the $15 / Day Roaming fee...