Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Is this a scam? Mobilty offer via telephone offer

I am wondering if this is a scam. I have received a number of calls from these people - CONNECT 6 GROUP - which has an office in Toronto and they claim to be Telus vendors. They know all my information including how much my last bill was, all of the ...

Stream+ Prime account

Hello, I am having issues with stream+ ever since I first got it. I had signed up for stream+ on sept11, and successfully activated netflix but had issues with disney & prime. I spoke to telus support 3 separate times, they figured out disney and was...

angie3 by Neighbour
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  • 3 replies
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Resolved! Telus promotion for upgrade

During the phone conversation representative told me that I have a promotion on my account if I upgrade my plan, then I can upgrade my device toso the agent change the plan from $25 monthly to $65 monthly, and then mention that I cannot upgrade my de...

Karan1 by Organizer
  • 1764 Views
  • 4 replies
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Mobility for Good - Youth Plan Suggestion

Hi, I am a Mobility for Good - Youth plan holder and I am very grateful for the reduced pricing of this plan. However, I have noticed that the 3G data limit has often been an issue for me. The reduced data speed also makes it hard to use the internet...

heyo by Neighbour
  • 385 Views
  • 3 replies
  • 0 kudos

Bring It Back Early

I'm a current Telus Mobility customer, and my 2-year Bring It Back period ends on March 1, 2025. If I want to upgrade my device before then, can I simply bring my phone back to the store, pay the remaining balance, and start a new term? Or are there ...

Asurion

The other day my screen broke on my Samsung Z flip 4 . Trying to call Asurion , after 4 time of me trying to enter my # and being hung up by Asurion cause I was unable to enter my number . Am thankful Telus was able to patch me threw . So they can't ...

sylvia66 by Neighbour
  • 175 Views
  • 0 replies
  • 0 kudos

Data Usage Issues

Just ported over 4 lines from Rogers and I'm having issues with how the shared data is displayed. 3 Lines are showing as shared data with the 4th line showing on its own and not sharing for some reason. Had an issue yesterday where it showed reduced ...

zirxa by Organizer
  • 460 Views
  • 5 replies
  • 0 kudos