I placed an order on Nov 29 for 2 new iPhone 16 Pros. There has been no movement on the order and I got a call on last Saturday and they left a voicemail saying there were some details that they needed before my order could be completed. I called bac...
Hello, I am wondering why my cellular device (iPhone 15 with iOS 18.1.1) is showing me my cellular gateway IP address is located in England? I have no VPN running, and am not connected to WiFi, either. Solely running on Telus Mobility data. I’ve incl...
Greetings!I have gone through the tutorial here and a few of them online, but there is no way, it would seem, for me to access wifi calling on my Galaxy S22 Ultra. Is there something I'm missing? Anyone who has done this, can you tell me if there was...
I just called the Telus webstore on December 9, 2024 and proceed to be on hold for two hours, which isnt a big deal i get they are busy however when I FINALLY get a hold of someone all I hear on the other end is either someone having sex or watching ...
Hi, when I go to Entertainment > Disney+, I do see the $0 Disney+ Standard. When I click Add, I get the following error:"Disney+ Standard has encountered a promotion error and cannot be added at this time. Please make another selection." It does say ...
I recently upgraded my phone, and the promotional plan includes 24 months of Disney Plus. However, there doesn't appear to be any information on this in any documents that I received. I selected that plan, in part because of this feature. How do I ac...
I activated Stream+ Premium November 26 and wasn;t able to activate Disney+ and Amazon until I spent almost 4 hours on the phone with customer support. I have still not been able to activate Telus Films & Series as it errors out everytime whether on ...
Since Black Friday, I have not been able to chat. It tells me to check the business hours, but that says chat is available 24/7. I need to chat with an agent and it just keeps telling me they're closed.
I was sent a loyalty offer through text from the Telus short code. It has a link to the telus site where the offer should be but nothing works, the offer is also neither in my App with login or Web with login. I tried calling an agent who could not m...
I’m a new Telus business customer. I ordered 6 phones, which finally arrived a few days ago after some delays at the Purolator office. When I went to set them up, I noticed my account is suspended. I believe it’s suspended as I attempted to cancel my...
