Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

how do i use unlimited one number?

just recently i purchased unlimited one number, but i have yet to figure out how to link the phone number i want to it. ive tried asking the virtual assistant and reading other forum posts here with a similar problem, but none of them have actually g...


i need help i have telus sim card but its not getting any signal i am from karachi pakistan i am sending you sim pic please help me with my problem My contact number is

Old number shows to some contacts after porting

So I signed up to Telus and got assigned a number, then I ported my Koodo number over into this new Telus account. Confirmed the port, account shows the Koodo number, and I can call and text that number. But some of my contacts when I text them, it s...

markmoje by Neighbour
  • 3 replies
  • 0 kudos

Some messages not going through

Greetings, I found out (by accident) that my friend wasn't receiving some text messages, and sometimes they will receive a single message twice. I tested it by trying to send this message from Google Messages to my other device, which is using Samsun...

Shane by Leader
  • 6 replies
  • 0 kudos

Unable to Add Call Control

I have had no success adding the Call Control feature. I’ve been with TELUS mobility for about a month now. When I try adding it, the website (or app) says “adding call control, check back again later”. But when I check back later, such as later in t...

Customer space feature request

I have a feature request for Telus. I know I'll probably be the only one to use this but eh. My kid has strict parental controls on the home wifi so video games and entertainment websites such as youtube are blocked on week nights for him to focus on...

Kalquaro by Just Moved In
  • 3 replies
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Resolved! Essential Mobility Plan

I am currently on an EPP plan with 2 other family members on it as well. We have a boat load of shareable data that we barely use. Can I bring my other son from Koodo's crappy data plan with BYOD that he is on to just a Telus Essential plan and he ca...

Becs by Just Moved In
  • 2 replies
  • 0 kudos

Not able to do changes on the app

For the last month I have been trying to change my mom’s mobility rate plan. The app kept telling me I had to call in. Everytime I called and explained what I needed, the system would send me a text with instructions and then hang up. I finally got t...

Shann799 by Just Moved In
  • 1 replies
  • 0 kudos