Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Wrong charges on my bill

Hello, I received my last monthly Telus bill and there are 3 wrong charges on my bill. Unfortunately I am travelling in Europe right now and I would like to reach Telus Customer Care to discuss these charges - without paying the $15 / Day Roaming fee...

Family plan and migrating to telus

Just curious how to migrate to telus and onto a family plan. Currently we are 2 phones on koodo and are looking to migrate our numbers to a telus family plan. Is the family plan all numbers under ONE single name and one large bill vs 2 smaller bills ...

Ruden by Just Moved In
  • 1 replies
  • 0 kudos

EPP account unable to setup smartwatch plan

There was an error when I tried to register my EPP smartwatch plan to the samsung watch 5 pro. Tried to call all phone number available, from regular Telus support, to technical support, to EPP line. I think the total wait time is around 10 hours alr...

luognmga by Just Moved In
  • 1 replies
  • 0 kudos

Why does Telus limit 3G service?

After I went from the iPhone X to the iPhone 12 I no longer have the option to use 3G for Voice and Data in settings. After some forum posts and checking specs I realized that Apple is not limiting 3G access on their phones, Telus is forcing people t...

Discounts not applied on my bill

Hello I just signed up for Telus mobility on black Friday for 2 people. I was offered the $55 plan for $35 and I verified with 3 different telus reps and they confirmed my plan will be $35 each totaling $70 monthly. The telus reps told me the discoun...

digitalife by Friendly Neighbour
  • 2 replies
  • 0 kudos

Resolved! Advertisements

Why does telus insist on sending me advertising for services/deals that I already have? you'd think by now they'd have an algorithm to only send to non subscribers... especially if those subscribed can't get the deal..... its like hey here's a deal y...

Airecrist by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! call back

scheduled a call back for today at 2pm on Nov 30 from the drop down window Telus suggested. No Call......... geeze waste of my time.

rhondaT2 by Neighbour
  • 4 replies
  • 0 kudos