I have 21 business lines with users spread across the GTA. 7 out of 21 have serious reception issues that only occur on their TELUS devices (some have their own personal phones with other carriers with NO issues at the same location). Calls drop, pho...
Here’s my experience:Have an order on its way now in transit.Spent 8 hours on the phone over 3 days trying to get a device change on the order before it was shipped.Was transferred multiple times to multiple teams and agents with a promise of “a mess...
I made a Telus account about a year or 2 ago and now Telus is trying to send me to general credit services for making another account at during that time that I left unpaid and that doesn’t make sense because I don’t even recall making such account l...
Hi, after logging into my account I can see the promo "Redeem 24 months of Disney+ on us", which is the Disney+ standard plan. After selecting "Add now" it still shows the monthly price as $12.99 plus tax. Can you please help me with this?
Hello, I received an Apple Watch Series 10 (GPS + Cellular) that was purchased directly from Apple Store as a gift during Christmas. Since then, I've been unable to activate the cellular plan through the Apple Watch app despite multiple calls with bo...
Page not available when I click to payment details. Called the help center countless times and they keep tranfereeing me around playing the holding game. Mobility help center no help. Would be a lot faster if I could just do it online. Calling help c...
Hi,I bought a new Koodo sim card with a new number on 4th Jan 2025. Immediately after the sim was made active, I got a mail stating the service is cancelled. I rushed to the store again and they told there is a fraud alert set. They asked me to send ...
How can I file a written complaint gainst Telus
I recently moved to telus and I was offered 2 years of disney+ as part of the promotion. But when I try to redeem it once I login to my telus account it shows a charge of 12.99$ per month. How to fix this.
The solution listed on your website doesn’t work. There is no way to disable easy roam on the My Telus app. i am getting charged 16$ because 1 iMessage automatically sent as a sms. Its got to be the worst feature that exists… im in a country that sel...
