I've been having this issue for several weeks, when I try to go to the subscription page to manage my subscription I get the error 'Sorry, your subscriptions list is not available at this time. Please try again or check back later' but I have been re...
Since May of this year my samsung galaxy s24 ultra download and upload speeds are so bad.. Before may I was getting around 400-500mbps down... Not anymore... It's been always I mean always at 120-160mbps down.. Upload not good too... Surrey, BC area ...
I have been living in the Keswick/Windermer/SW area of Edmonton since 2016 and we keep getting told by Telus that, it’s a “new” area, hence the bad cell service. The dead zones around the SW are an absolute JOKE. For what we’re being charged, somethi...
I presently have an iPhone 7 Plus that is locked to Telus. Can I move the SIM card from the iPhone 7 Plus to a new unlocked iPhone 15 Plus purchased from Apple as is or do I need to have my iPhone 7 Plus unlocked before moving to the new phone? If I ...
Hi, As part of the black Friday deal I got 4 lines and 2 pixel watches. When I check my Telus app, I found one of the watch has been linked with the wrong number in my family account. I am wondering if I will need to contact Telus to make the switch ...
I purchased a Telus prepaid, registered the account and logged in, I have a temporary telephone number. I dial 611 with my new telus sim installed, it forces me to deal with a virtual assistant, I asked for help to Port number in from my old carrier,...
I ordered a mobility plan with eSIM during black Friday and it is still not processed. I really want to get it before next Monday due to some personal issue.I am asking here as I I were not able to call in (always need to wait) and there is no online...
On November 18, 2024, a Telus salesperson knocked on my door and convinced me to sign a deal. He promised three phone lines with 150GB of data, unlimited USA/Canada talk, and Smart Home Security (36-month contract) for only $125 per month. It sounded...
Nov 29: order placed for 2 lines for Telus mobility, with sim card and phone. Was told plan fee starts when lines get ported overDec 2: received sim cards and ported 2 lines overDec 5: received first bill for service from Dec 2 to Jan 1, AND prorated...
Hi,I am a new customer from Quebec. I try to set up the greeting message for my voice mail. I realized that I couldn't do it because the default language is in French, for which I don't really understand and follow. The provided instruction in Telus'...
