Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

International Wifi Calling

I cannot find out if Telus charges for international wifi calling. Can anyone tell me? My data roaming is off and my wifi calling is on. Thanks

rbend by Just Moved In
  • 333 Views
  • 1 replies
  • 0 kudos

Plan increased without notice

I am a current subscriber with eight lines on my account. My most recent bill had all but one of the plans increased by five dollars per month. There was no advance notice. I have read through my previous bill - all 24 pages of it I cannot find this ...

Lmac1 by Just Moved In
  • 773 Views
  • 4 replies
  • 1 kudos

Samsung Galaxy Z Fold 4 and Asurion

This is a long one so strap in.In August of 2022 I upgraded to the Z Fold 4 and I loved it, however in December of 2023 after a flight home from Halifax I folded open my phone to discover it wasn't laying flat anymore (Which it was laying flat on the...

BrittPap by Just Moved In
  • 481 Views
  • 1 replies
  • 0 kudos

Porting number to Bell

I called bell and got them to send two porting requests to bring my existing Telus number(s) over. I was told to expect texts from Telus to confirm.I never received any texts for either numbers. This is two times I've tried the request and I've seen ...

Technician Scam

Had a technician visit 2 weeks ago for home services and he sold me on a great sounding mobility plan, when i switched from Bell EPP.I asked explicitly if I could use my Apple Watch with this contract and if this counts towards a discount for my home...

YEGBen by Just Moved In
  • 637 Views
  • 2 replies
  • 0 kudos

Billed for 2 talk and text plans on mobile

Telus is billing me 2 plans on the same mobile:- talk and txt 35And- talk and text 45I can’t get into contact with a real person at Telus. Called a Telus store and they said not able to help. How to I get this issue resolved and get my money back for...

PasMa by Just Moved In
  • 361 Views
  • 1 replies
  • 0 kudos

Scammed by real Telus agent

Just recently, I signed up with Telus. Mind you, I got this promotion at a REAL Telus store in the mall where I'm from. The agent said they would give me a discount of $30/line for 3 lines so $90 before taxes. It's been about a month now and my bill ...

amel7282 by Neighbour
  • 1265 Views
  • 8 replies
  • 1 kudos

Online upgrade issue?

I bought a phone upgrade and I’ve only got a few weeks left to return my old phone before being billed like $450 for the “not” bringing it back fee… never got any confirmation. This is my second time trying to order the upgrade. Everything goes throu...

TheCake by Friendly Neighbour
  • 796 Views
  • 5 replies
  • 0 kudos

Telus no longer Blacklists Stole Phone IMEI numbers

So kids phone got stolen today at knifepoint and multiple attempts to contact Telus to report the phone as stolen has resulted in nothing but them tying to sell me an Avanti service for $8 to protect the account. This is completely unacceptable at th...

Willpoz by Neighbour
  • 1719 Views
  • 13 replies
  • 0 kudos
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