Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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iPhone 6 3G not working??

I have an iPhone 6, and overnight my 3G stopped working, it says that I'm connected to 3G but nothing will load and everything tells me to connect to the internet. I've tried turning data on and off, airplane mode on and off, restarted my phone multi...

Resolved! Insanely long hold times

I've called Telus a few times to get a sms add on so that I can manage my international texting expenses. The hold times are insane! I've been on hold for over 90 minutes on my first call before I had to drop, and as I write this, I've been on hold f...

Async8 by Just Moved In
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  • 3 replies
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Resolved! Control on my daughters iPhone 6

is their a way to temporarily deactivate her data and phone remotely through my account? She has the device, but she is 14 and doing stuff I am not ok with. I need to send a clear message.

Neall by Just Moved In
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  • 2 replies
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Not receiving text messages from 1 contact

For the last few months, I havent been receiving text messages from one of my contacts. Sometimes I will receive 1 and then none will come through after that. I dont have this issue with any of my other contacts. We both have Samsung Galaxy phones wi...

Akemp by Just Moved In
  • 2937 Views
  • 2 replies
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Resolved! Can I keep my TELUS plan and buy a new iPhone?

I currently have an iPhone5 from TELUS that I got in 2012 and a data plan of 6gb with 250 minutes of local calling and unlimited Canada text. I don't need more calling but I want to keep the inexpensive plan and the 6gb of data. It is only $50 monthl...

Device Care

I have questions about the service. I had lost my phone two weeks ago, but a friend retrieved it recently and sent it to me. I've been using an cheap, older device I owned, though I had to buy a new SIM.Now it's in pretty bad shape. It's snapped, scr...

Xiro by Just Moved In
  • 5542 Views
  • 5 replies
  • 0 kudos