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Telus Email Messages Disappearing

Cshaw
Just Moved In
My email keeps disappearing from my Telus account. It has occurred 2 times. I contact tech support and it the messages are reinstated. These are messages in my inbox and in folders.
The tech is saying it is because I am using iCloud as well. This hasn’t happened to anyone else I know that are operating their phone, Mac and iPad in the same way. Any suggestion?
2 REPLIES 2

NFtoBC
Community Power User
Community Power User

How are you using iCloud that might cause the CS rep to make the statement they did?

 

NFtoBC
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BillTelusCust
Rockstar

Are you using the older POP3 protocol to download messages?  Use IMAP to synchronize them.