I ported over my phone number from another prepaid carrier to Telus prepaid more than 5 hours ago. I can make calls, but can’t receive them. I restarted the phone, but that didn’t help. How long do I need to wait to receive calls? Thanks!
Hello,I’m a new TELUS mobile plan subscriber, and my first bill is due on May 1st. However, I keep getting the error message:"We couldn’t process your payment. Please check your card details and try again."I’ve tried several times using three differe...
To Whom It May Concern, I’m writing to file a formal complaint about repeated and unjustified data charges to my TELUS account, which belongs to my young daughter. This phone is strictly for safety purposes during her walk home from school. It is not...
My mother recently passed and I need some help to cancel her mobility plan.Thanks,
I have asked sales to call me oh, a dozen or so times. The automated call system is automatically blocked, so please do not use your "Callback" service. It is a terrible service that we users block now. Have an actual person call. That will work. (St...
Hi, I received a promotional email from telus about an easy roam rate cap where it limits international roaming to $100 but it didn’t say whether that was per plan/device or per account. Does anyone know? Thanks!
On the corporate plan with 2 lines, and was charged for 3 connection fees to get 2 new phones. 1 of the 3 is a mistake (that I had to call in to have removed), but even the other 2 $70 charges - Why is there a connection fee for a plan I've had for 6...
I made a payment of $225 on Feb. 13 and Telus reported to the credit bureau that I had a default in February payment! My bank has notified me of this putting a mark on my otherwise excellent credit report!! I can not get thru to any 1-888 Telus help ...
Switched from Bell to Telus yesterday and see that iPhone shows SOS only and I locked my eSIM. Will that matter or should I contact Telus?
@TELUS_Support Feedback:Customer Service Experience:Initially, I was a bit skeptical about switching from Rogers to Telus due to many negative posts about customer service.My actual experience with a Telus customer service representative was excellen...
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