Does anyone have suggestions on how to escalate a problem with Business Mobility and actually get a response from supervisor? They never provide email or phone contacts and dealing with the Live Chat is useless. I have tried two different times with ...
I used to be enthused about Telus , as they HAD good, friendly Canadian support teams. Now, after calling Telus , I am VERY disappointed. Lately, anyone in customer service I talk to has not been local, and difficult to understand at times. I’m curre...
Hi all, I am living out of Canada right now. I just purchased a new iphone not realising there is no sim card tray. Getting an eSim sent to me is problematic to say the least. I am paying for my Telus line but can't use it. As I have an active accoun...
My roaming plan in Mexico is not working despite being enabled on my phone and trying to automatically and manually connect to ask available networks
Five stars for Telus agent, Rudy. The call was an hour. He was very helpful and did an outstanding job. Other agents I spoke to in the last few days were not great at all and even rude. It takes one very good agent to turn things around for customer ...
Received a call from a number showed Telus on the call display. 18443721809.They were offering us another deal on Telus Mobility. They knew all of our Telus services we had and my cellphone type and model. Is this a legit number or call centre?
Hi guys, I just canceled my Telus Device Care add-on as we are trying to support the buy Canadian movement. As I understand it, Asurian which is based in Tennessee is underwritten by Bell Liberty Mutual headquartered in Massachusetts. Does Telus have...
I've called to change my phone plan as it was cheaper and they said they can do it but it'll charge 15$.I then asked I also wanted a tablet and to connect it with my current phone data plan, and they waived the 15$ and the connection fee for the tabl...
Can I enable the Europe Easy Roam Pass weeks before I travel and it will only activate when I'm in Europe or do I have to wait to enable it just before our departure for Europe?
On Thursday, I checked my account before heading to Portland for the weekend.I see have easy roam on my account, no problemo...On Friday I drive to Portland, and find that I cannot call to my wife in Canada.... why?I remember that in maybe I needed a...
