billing trouble

[Hyun]

Hello,

I’m a new TELUS mobile plan subscriber, and my first bill is due on May 1st. However, I keep getting the error message:
"We couldn’t process your payment. Please check your card details and try again."

I’ve tried several times using three different international cards (1 Visa credit card and 2 Master debit cards), but the payment continues to fail.

Additional information:

 1. I am a Korean staying in Canada for 6 months.

 2, All card details and billing addresses were entered correctly.

 3. All cards are enabled for international transactions.

Could you please advise what might be causing this issue and how I can proceed with the payment?

Thank you for your help.

[Dimo-X]

Hi Hyun, looks like this is due to security reasons and was addressed in the following thread at https://forum.telus.com/t5/Internet-Home-Phone/Foreign-mastercard/m-p/106769 and you would basically need to call in to have your International Cards whitelisted.