Hi @jamii
Unfortunately, your foreign debit MasterCard will not work.
TELUS supports the following debit cards and credit cards
- Visa (Credit and Debit)
- MasterCard (Credit)
- American Express (Credit)
How to pay your bills using an international credit card
All international credit cards are blacklisted. This process exists for security purposes and to ensure the protection of TELUS customers. You can contact TELUS support, and let the agent know you would like to use an international credit card to pay your bill. The agent will ask some security questions, and submit a request to whitelist your card. This process can take up to 72 hours. The request will be reviewed, and a decision will be made based on many different factors. Once the request has been submitted, you will receive a text message notification if your international credit card was accepted or declined.
Alternate Solution - Prepaid Credit Cards
You can purchase prepaid VISA credit cards. These cards can be purchased at most stores and gas stations. If you purchase one of these cards, go to the website printed on the back of the card to register. Make sure to add your mailing address exactly as its shown on your TELUS bill to ensure there will be no issues with payments.
I hope this helps!
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