Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Booking a technician earlier>?

Telus hardware has gone down on our home internet/wi-fi and I can't seem to book a technician in sooner than 2 weeks out. I am wondering if I could have service sent to my home sooner? If I were to change my services or change the provider, they woul...

nick_doj by Just Moved In
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  • 1 replies
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I have internet, but not via ethernet.

So i am living in a rental with the internet included, its telus pure fibre. I have the login code and stuff for the modem but theres not much i can do from there.My issue is: i plug in the ethernet cable from some sort of extender they use for the b...

Internet, Home Phone & Security

I have fibre Internet, home phone and Telus security. Whenever my Internet goes down my home phone is also down. Can’t dial out or receive calls and the phone is basically dead until the Internet comes back up. So I’m guessing that my security system...

Resolved! new internet service

Telus has just sent me a cable modem for my new internet service but i currently have DSL so i have no coax outlet to connect the new modem to. How am i supposed to connect the new modem?

bobbobbob by Just Moved In
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  • 3 replies
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Internet disconnects in Langley since Dec 24.

I'm in Langley BC and I've had my internet disconnect intermittently since Dec 24 2023. This affects Optik TV as well as the picture will become choppy, or will freeze, or will just outright lose the picture and the box will display a message indicat...

IanSane by Just Moved In
  • 518 Views
  • 1 replies
  • 0 kudos

Extremely high data usage

Hello on the day my billing cycle reset, it was reset to 37.5 gb and not 0 and while I used a few hours of streaming and gaming a day, my data amount left now stands at an shocking 21% usage in 3 days. This is extremely anomalous, Explanation?

567wy by Just Moved In
  • 584 Views
  • 1 replies
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Resolved! Downloading from Playstore killed all wired devices

Strange one here:Recently downloaded a very large game on my PlayStation (wired connection)While the download continues (48G took 45 muniutes) ALL other wired devices on my home network showed timeout issues and couldn't access the internet while the...

RobG3987 by Ambassador
  • 1576 Views
  • 5 replies
  • 0 kudos
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