After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I am so frustrated with Telus' customer service that I'm ready to drop all of my Telus services. I called to make a very simple request, and ended up losing all of my services for five days! I had to speak to five different people, and a technician h...
I would love to know how one can pay a bill on a Sunday (on the deadline date), in not being penalized on a Monday with no service (cut off) then for a re-hookup of services? Some elderly people do not have a computer or internet and can only pay bil...
I bought a home in Alfred, Ontario and internet here is scarce. The only thing available at my location is DSL or Bell Fibe that only goes up to 50mbs. I called Telus and they said there is 1.5gbs available in Alfred but NOT available at my house. No...
Recently I found my Internet WAN side was changed to GC-NAT IP (100.x.x.x), not dynamic public IP as before. And I VPN server in my home router was un-reachable from Internet.Telus's service agent can't explain it and just repeat that the public stat...
On Sept 3, 2024 a Telus agent phoned about a request to transfer my daughter internet service in another city. I told the agent she had already moved and service has been moved. The agent proceeded to tell us that this call was about discontinuing se...
I am not receiving any email to register my telus app
My internet started to have connectivity issues after renewing my plan from Telus 75 to Telus Internet Plus. Some adjustments including a second copper line to my house were made in the spring. The issues at that time were 3-4 30-60 second outages pe...
Recently our home phone has been dropping calls. We are in the middle of a call and the phone drops the call. This has happened at least 6 times now.Telus says it because there was an outage in our area a few days ago but it is still happening. Surel...
I am having issues with my Sonos speakers. They have issues on the 5G band on this router, so I have moved them to the 2.4G band.But, the Sonos speakers now are only accessible to other devices that are using the 2.4G band. I can't connect or control...
Hello,I'm reaching out as a new Telus customer facing significant challenges with my internet installation. About two weeks ago, I created an account and scheduled an installation appointment after confirming service availability at my address. Howev...
