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BigBen121
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Joined 9 years ago
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Beware of incorrect upgrade information for Optik
I was sent a text from Telus advising me that I needed to upgrade my Optik Box as my equipment was outdated. The text link which I opened showed the new google android boxes. However when I clicked further for information to start the upgrade process I received and error message stating it could not confirm my address. I called Telus and the agent told me know problems, he could help with that and would send me "new equipment" I was to get and email confirming when the boxes would be shipped. I never got an email but the very next day Fedex showed up at my house with a package containing 5 4K Optik wireless boxes. No information in the packing except that the usual install info, none of the boxes had remotes. There was also no information detailing how to send my boxes back. Strike 1. Today I called Telus and got an agent who assured me that the box although they said 4K Optik wireless, they were in fact google boxes just repackaged, I told her that I did not need 5 as a previous tech in my house had taken 2 extra ones. She said no problem she would send an email with the instructions on returning my old boxes and the extra ones. Strike 2 - as none of the new boxes came with remotes she said she would send me one for free , would charge me for a second but give me a credit but if I wanted a third I would have to pay. She assured me that everything would work and I would have cloud recording. She offered to put me through to Tech support to help with set up. An hour later the tech came on line and explained that I had the old Cisco boxes I would not only need to replace these but also change my existing plan and I would have to fill out a form for this and the process would take 8 weeks!!!! She emphasized that the 4 K boxes were not android boxes but just exactly that!!!. She said I could use them but beware that my existing recordings would get deleted!!!! So now I have 5 boxes which are really no value to me and I am no further ahead - just a lot of wasted phone calls with incorrect information. I am waving a white flag83Views0likes1CommentRe: TELUS TV Digital Box Offer
On a slightly different note - I got a text from telus to get upgrades to the new boxes. The link does not work in that is shows an error message when trying to load my address. When I called Telus I got someone who could not help me then sent me to the Loyalty team who kept me on hold and wanted to send out a technician . It was my understanding that this process is essentially plug and pray. Telus sends you the new box and your recycle the olds ones. No one at Telus could help me out so I am hoping it is an error on the Telus website and should be fixed soon80Views0likes1CommentRe: Call Control accepted list will not display web page or app
I have been using call control for quite some time I am wondering if like other Phone service has Telus given up supporting them? I can activated call control but when I click on my accepted list or blocked list I can no longer add a number. I have call control on but I got scam call that obviously went through - it was computer generated and not human so this leads me to believe this is another service that Telus does not really care about5.7KViews0likes10CommentsRe: Home phone keeps dropping calls
I really want Telus to come to the home because the phones are relatively new Panasonics. We have plugged a corded phone in to see what happens. In addition they are now saying that there was an outage in the neighborhood a few days ago. Before i go to the expense of a new phone, I would like a tech visit2.9KViews0likes1CommentRe: Home phone keeps dropping calls
Thanks I have done all the troubleshooting tips - and this has not solved the problem - a second call to Telus has said the outage may have affected us but that was almost six days ago and the outage MAY not have been fully resolved as yet - this is ridiculous. I think I need to get to come to the house but they say it would be charge to me if it is my phones - but it can't be as I have done all the troubleshooting2.9KViews0likes1Comment