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Telussux
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Joined 2 years ago
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Voicemail to email impossible to access even on web
After taking 7 months to port my number from Shaw, Telus now denies me voicemail to email. The instructions are hopelessly confusing, but I finally figured out how to get my spouse's VM using the MyTelus app. (use his PHONE number and PIN instead of what the m site clearly ASKS for, which is Username and Password). However, I cannot get mine (we have two lines connecting to our home). It says my "username" or "password" are wrong, but when I click "forgot password" I get the same error message that one of them is wrong (not at all helpful). Even that link overlies other text on my iPhone. I even tried using a VPN, and also purchased the "Only https" app as recommended somewhere on this forum. Didn't make any difference. I established a Voicemail account for retrieval of messages on the phone as soon as my line had finally been activated, but am currently abroad. After several hours spent on scratchy nonsoothing muzak yesterday (TG for GVoice I wasn't paying to be marauded) I got an Indian tech who said it is impossible to retrieve voicemail via email when abroad (which I knew to be false, having just done so for my spouse). He checked with his supervisor, and again claimed it is impossible. He also claimed that VMs are right there on the web, which they are not, for either of us. I inquired as to which Century we are in? Canadians DO travel, Telus. And escalated the complaint. When I tried to do so, the form told me that my first name was wrong! It is laughable to call this a telecommunications company.634Views0likes1CommentRe: disappointing customer support
After 7 months, Telus finally ported our second number after at least 80 hrs on at least 30 occasions spent waiting for an agent, speaking to numerous agents (and supposed executives) who promised to accomplish the port but did not, and did not call back, and finally blaming Shaw which actually gave us several months free service (no phone, but reactivated the line and didn't charge) to give Telus time to do the port. Port was finally accomplished yesterday after it was discovered that the technician had incorrectly connected the line months ago. It announces the wrong identity, so I went online to change that, and it is not possible. Nothing happens at all, the screen indicator just keeps spinning indefinitely. Multiple attempts to get messages fail because they expect a password where none has ever been set. You can supposedly change to your phone # to change to a PIN. That did not work 2 or 3 times (says try again later). Finally able to get messages and nearly all 19 of them are Telus calling the number to announce that it cannot be ported because it is not in service (so why would anyone be able to leave a message? They wouldn't). While wading in frustration through all of these obstacles, I get my first call on my line in over 7 months. Of course, it is a scammer claiming to be Telus offering me a Senior Discount (but not knowing how to pronounce my former address or knowing the street address). But hey, maybe these hackers could actually competently manage Telus' customer service! Just appalled at this company, and ready to cut the cable entirely.2.1KViews0likes2Comments