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TELUS TV+ now available on Smart TVs
🎉We're excited to announce that the TELUS TV+ app is now available on Samsung and LG Smart TVs! 🍾 You'll see the same experience you're used to on the TELUS TV Digital Box(es), Apple TV, Android TV, Fire TV, mobile app and web browser. You'll see all of the channels (including 4K) included your subscription as well as the ability to set/edit/watch your cloud recordings and access your full profiles (bookmarks, favourites, etc.). To get started, you'll need a Samsung TV from 2021 or newer running Tizen 6+ or an LG TV from 2020 or newer running WebOS 5+. Simply search for TELUS in the apps interface on your TV, download, login using your My TELUS or Koodo account login details, and start streaming. For more details, check out the blog or feel free to ask any questions.
TELUS Security decals and lawn signs
I have exactly the same issue as some other users on this forum. I have a new Smarthome security system. The technician didn't leave any signage. I tried calling several times and got different info, and a promise it would be looked into and I'd hear back. The website says all new Smarthome customers get a kit. I'm REALLY don't want to keep phoning because answering the. phone takes forever and I'm not getting answers. How can I get a kit?
ERR_AGL ACN_3545 trying to log in to Telus TV+ iPad App
I get the login error: ERRAGL ACN3545 when I try to log in to the Telus TV plus iPad Application. According to a search I found this recommendation: To help the support agent understand, ask them specifically to "re-sync the provisioning between the My TELUS portal and the TELUS TV Plus backend. I called Telus support and after about an hour of repeating this the support agent has made a request to have this done - says it will take 24-24 hours to have this done. All other Telus web and mobile applications (My Telus, Telus log in etc) work fine except for this or using the browser to login. As per other recommendations, I changed the password and reinstalled the application but so far nothing. Just waiting to have Telus notify me when they have done the synch. There has to be a better way...
OGDEN Outage - My previous post deleted
I signed up for a forum account earlier this evening, March 18, then wrote a post to the forum about home phone/911 services being down once again in my community, OGDEN, Calgary, AB. The post was published, but now see it has been deleted – WHY?? No reply to my Neighborhood Forum Inbox, either, just delete my entire post. The Telus Service Status page showed the Outage for Ogden beginning on March 16, was still active on the 17, then today, March 18, it was no longer there indicating the problem was resolved but I still don’t have home phone/911 access. My internet is working fine. I would like to know why I still don’t have home phone landline/911 service?Loss of audio while lips keep moving!
Audio skips were previously reported and fixed. They are back again. A two second count of lips moving and no sound. This occurs live and recorded, on demand, Prime & Paramount. So basically on any and all channels or subscriptions. It is like the bleeps of language of delayed broadcasts. Please fix this annoyance.
Wi-Fi 6 Upgrade Inquiry
I've been trying to help my 64 year old dad upgrade the modem in our house as the internet connectivity and speed has significantly slowed down. We successfully got some sent in from the loyalty department, just to find out that they were the exact same models that we have. After spending an hour waiting for our call, the representatives at the call center kept transferring us. I made it CLEAR that we wanted to upgrade our Wi-Fi modem and she said she would transfer us to the correct department. She also said she would include a note to give me authorization so that my dad would not have to be on the call and to avoid us from repeatedly being verified each time. After a whole bunch of transfers and somehow ending up at the security department (we do not have any Telus security products btw), we're still at square one. Does anyone have any tips for trying to obtain a Wi-Fi 6 modem without going through HOURS of their call center? I CANNOT imagine how difficult it is for others trying to request for services and waste so much time to be transferred to the wrong department. Definitely a headache of a process.
