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PVR Issues
All of a sudden I am getting a message saying "PVR not connected to the network". I cannot see any past recordings, make a new recording etc. Rest of the Optix TV box is working without any issues. Any ideas how I can resolve this? I have gone through all the steps such as rebooting modem, TV box etc a number of times. I have checked all the connections at the back of the box and elsewhere. Thanks.
NH20A router ignoring configured DNS forwarding — confirmed with AdGuard test
I've configured my NH20A router (logged in as admin) with specific IPv4 and IPv6 DNS addresses from AdGuard. After rebooting both the router and my laptop, I confirmed that the laptop receives the router's IP via DHCP for DNS resolution — so the router should be forwarding DNS queries to AdGuard, and clients should only need the router's IP in their DNS list. That’s the expected behavior. To verify this, I ran nslookup tests using domains that: Should not be cached by the router (never used before) Are known to be blocked by AdGuard DNS Here’s what I found: "nslookup domain AdGuard-DNS" returns NXDOMAIN or 0.0.0.0 as expected (AdGuard is blocking) "nslookup domain router-DNS" returns valid IPs, showing the router forwarded the query to Telus DNS instead of AdGuard This clearly shows that the router is not honoring the configured upstream DNS servers — it’s forwarding to Telus DNS regardless of my settings. Has anyone else confirmed this behavior? Is there a known workaround or hidden setting to force the NH20A to respect custom DNS forwarding?
Terrible Customer Service
Paying customer for 25-26 years. I am tired of being lied to and these agents on the phone not volunteering information and providing all the information required before hand. I'm tired of wasting hours and hours of my time, month after month, and not getting anywhere with anyone I speak to over the phone. This shouldn't be this difficult to fix and correct. I'm tired of this terrible service. I need to schedule a call with a manager with the Customer Resolution Management Team at Home Services Loyalty department. Thank you.
4k Wireless Remote Box going nuts
My 4k wireless box has a mind of its own. It periodically drops the picture but not the sound. Then after a few minutes it goes silent. When the picture drops I can go to guide and see the guide PLUS the live thumbnail of the video. I have rebooted and RESET the 4k wireless box, rebooted the main hard-wired 4k-PVR and rebooted the router. This let's the system limp along for a bit but inevitably it fails. Is my 4K wireless box dying? If this is the case I am worried about sending it back. Returning the wireless 4K box to Telus is a giant potential billing problem I am trying to avoid. My main PVR was replaced and the old one returned earlier this year and after 4 months I am still being billed for 2 PVRs!! Thoughts appreciated. Rick
Weird Customer Service
I've been with Telus a while now, but after today I'll probably be switching. I tried calling to get a new plan but it was such a pain I gave up. Spoke with a lady, I'll withhold her name, but she got me kind of down in price but it came with add-ons I wouldn't use. Not going to pay for that. Ultimately she grew frustrated with me, my questions, and then when I said "I think I'll shop around and maybe cancel". Said that was my decision. Call ended well enough, just kind of made up my mind because of the pricing. Decided to call and make sure I have no plan with them before I switch. The guy was nice, caught on that I might be leaving because I was happy my 2 year plan was up. Transferred me to customer care. Spoke with the customer care guy and he put me on hold. While on hold I get a call, I thought our line disconnected so I pick it up. Same lady as before. I kicked myself for picking it up because all she wanted to do was offer an additional $10 off. I told her I was on with customer care. She says customer care will call me tomorrow. I explained why I was frustrated because I already was on with customer care and then the call cut mid sentence. Get a callback again, she sends me to customer care, so I'm on hold for 5ish minutes. Customer care guy calls back. I switch from being on hold to talking to him. Right as we are about to get back to business, call cuts again. I give up. If what they're charging isn't enough, then definitely the service is what put the final nail in the coffin. I take that as a sign that I need to switch companies. Was that a one off or has anyone else had this?
Collection Agency Asking for Telus Wireline Payment Without Bill (Fraud)
I have received numerous voicemails starting in February 2026 from Action Collections asking me to call and email them. My credit record shows I owe $378 for a Telus Wireline charge. I have paid every Telus invoice in full and my account has been set to auto-pay from my credit card for many years. I have never received a bill for "Telus Wireline". The collection agency has never sent me a bill or provided any identifying information other than my name. I do not want to call the collection agency and provide more information in case the charge is fraudulent. Please advise how I can resolve this issue. Thank you
