Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Telus connection to new home

Hi we are building a new home and wonder how connect to Telus internet service - my neighbor is using Telus so there should service box nearby. Which number should we call re this matter?

port forwarding on Telus Network Access Hub

Hi, I used to have a Telus Wi-Fi Hub where I had my firewall configured with port forwarding. Where is the port forwarding config on a Telus Network Access Hub (aka the white square box, aka the Technicolor FXA5000)? I can log into the hub at 192.168...

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contact info for pure fibre remediation problems

Hi everyone,I am looking for an email address to send my photos and complaint about the poor remediation done on my property after the pure fibre team pulled lines into our neighbourhood. Does anyone have an email or specific contact info for dealing...

YYC_indy by Just Moved In
  • 1 replies
  • 0 kudos

Pure Fibre Installations Wrecked My Lawn

Has anyone else encountered the horrible customer service with these pure fibre installations? Telus broke one of my sprinkler heads and ruined multiple patches of my lawn. I have been trying to get restitution for about a month and have opened multi...

Resolved! Internet PureFiber plan upgrade

I upgrade my PureFiber 75 internet plan last Thursday evening to PureFiber 500. I got an email confirmation of my order the next day, but no information as to how long I need to wait to see the upgrade in D/U speeds, or if a technician visit is even ...

ndufort by Neighbour
  • 5 replies
  • 0 kudos

Property damage

When Telus fibre was installed last year on my street my front lawn was dug up. It still is a disaster and I can not get a response .

Muretti by Just Moved In
  • 2 replies
  • 0 kudos

Upgrading from 1g to 3g - Issues / rant

I have tried to get this upgrade for 3 weeks now going on 4 and still can't seem to get it. After approx 9hrs on the phone, multiple calls to the call center and managers we still are no where, 3 last minute canceled appointments, Constant circle of ...

brdgti by Just Moved In
  • 1 replies
  • 0 kudos

Port forwarding on Technicolor EWH1350TLU

Hello, I had Telus PureFibre Gigabit Internet installed last month. How do I configure port forwarding and control the DHCP IP range on the Technicolor EWH1350TLU? What are the login credentials for the network access hub NH20T? Thanks.

DMCGY by Just Moved In
  • 1 replies
  • 0 kudos
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