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Telus TV mini - such a downgrade
Had our 3 old Telus Optik boxes replaced with the minis. What a downgrade: The feed often freezes or just goes blank, particularly when pausing live TV Periodic notifications that the remote has "disconnected" and the whole system becomes non-responsive Severe lag when using the skip forward or backward feature - just feels unstable Cannot extend recordings beyond the pre-determined time (make recording sporting events almost useless) Any suggestions for work arounds - or can we just request that our old (but functional) boxes get returned?
Telus TV Mini
Received the new Telus digital device and was impressed with the quick delivery and liked the fact all would be in one box. That soon ended. The remote would not turn on the TV as the old one did. Have to keep the old remote. Although the picture appeared better the sound quality is bad. The closed caption is in a very large font and although there is a setting to change that it does not. The partnership with Google is offensive. Always things to buy. If I want to buy something I go shopping. Like to listen to music on the Stingray service. Had to sign into Google and download the app. In the classical music section there are 5 choices on the Playstore app. On the Apple App store app there are 12. Needless to say, won’t be using Telus for music. Will be registering a complaint with the CRTC about the provision of a down grade in service wiyhout a decrease in monthly billing.
Telus tv+mini
We received an email saying our Optic tv boxes were being replaced with the new tv+mini, this has been a disaster since the start. I have been on hold for at least 5 hours trying to get the things to work. The guide never remains on our favourite, when fast forwarding recorded programs the tv goes black and you must shut it off. If Telus thinks this is an upgrade they are sadly mistaken. This is a downgrade for sure. I hate this new system.
Fiber 5gbps download capped
Just upgraded to TELUS 5gbps fiber internet, download seems to be capped. Searching the forums, seems to be the same issue as below. Fiber X 5 capped at 3250 mbps | TELUS Neighbourhood Speedtest by Ookla Server: Shaw Communications - Edmonton, AB (id: 4242) ISP: TELUS Idle Latency: 1.29 ms (jitter: 0.20ms, low: 1.23ms, high: 1.56ms) Download: 2314.91 Mbps (data used: 4.1 GB) 11.70 ms (jitter: 8.16ms, low: 1.22ms, high: 52.09ms) Upload: 4870.28 Mbps (data used: 4.0 GB) 2.70 ms (jitter: 0.61ms, low: 1.27ms, high: 18.00ms) Packet Loss: Not available. Result URL: https://www.speedtest.net/result/c/15069f25-4d8b-4ca2-aae6-a0e916d07b53 Can I have a support representative look into this? I can also contact support via phone but I am afraid it would be a waste of my time.
Pure Fiber not available at my address, but this building already has it
I was previously a Fiber 1G customer. I recently moved to a townhouse, which is a large house divided into 8 units (4 on the main floor and 4 in the basement). I had originally scheduled a transfer of service, but my appointment was canceled the day before the installation. The reason given was that my unit does not have fiber access, so the installation couldn't proceed. However, I noticed that other units in this exact same building already have fiber. I live in unit #2. Unit #1 and the basement unit below it already have it installed, and even the basement unit directly below mine has it. When I called customer service, I was told my community doesn't have fiber and that I would have to wait 5 to 8 months at the earliest. My internet plan was just canceled like this without any notification. I would like to know why I am unable to get service—and why I was told I need to wait 5-8 months—when the building clearly already has fiber connections installed. How can this be resolved?
Complaint case closed as unavailable - need written support
I have already contacted TELUS Customer Care multiple times and a formal complaint case was opened. After two unsuccessful callback connections, I was notified today that TELUS is closing my case because I was “unavailable” and that I must call Customer Care again. I do not accept the closure and do not want to restart the entire process by phone. I also tried the Management Team complaint page, but the Home Services link only reloads the same page. Could TELUS_Support please contact me by private message so I can provide my case number and account details and resolve the cancellation in writing?
Lots of new channels showed up?
I have a 4K box and phoned to add the Disney + channel. But the 4K box could not display the Disney+ channel so Telus sent me a 24S box. Now the Disney series I watched is over so I cancelled the Disney + channel. However, looking at the TELUS channel guide on the 24S box. If I go to Live TV > Guide with "my subscribed channels" showing in the top left corner, there are a whole lot of channels that I can access but did not order including 6 sports channels. My question is am I paying for these extra channels on the 24S box? How do I cancel the 24S box channels and return the box without disturbing my subscriptions on the 4K box?Do technicians need electric room access?
The unit in my apartment already has these wires and hole. The technician went to my apartment and still ask for electric room access. Telus put up these wires last year. I am coming from shaw/rogers switching to telus. do technicians really need the electric room even if we already have these wires and holes? Since technician cant get to the electric room we will be rescheduling the installation. Now my problem is my building manager doesnt have the key because it was currently being used by other tradesman. Now its taking so long to install my internet, my WFH job is cooked. anybody can answer me?
