Internet & Home Phone
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Extortion of money

I am a loyal customer of TELUS since 2012 at both TELUS Mobility and Home Internet services. Last year I had a telephone call from one of TELUS agents. She kindly offered me the installation of a Home security camera with no additional cost to me. I ...

Resolved! Nightmare moving Telus fibre internet

Hello, It's been a nightmare moving my internet Telus fibre internet to my new place.After 6 weeks, the Telus Fibre partners still can't figure out the drop. Communication with them is terrible. Telus customer support doesn't have access to the 3rd p...

How do you select 5ghz only on the wifi 6 routers

So is the only way to change any settings on the wifi hubs routers thru the app only?? Since you can no longer access the wifi setting on a pc?? So basically we can’t set anything or do anything with these routers because all you can do on the app is...

cybuster by Just Moved In
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Resolved! Telus representative has not kept his word.

I am dealing with a Telus sales representative who has been less than truthful with me. Our building had FibreOptic installed 3 weeks ago and I met with the sales rep the other day. He had given me an installation day and then pulled it back. So he h...

internet got completely disconnected

Today, my internet got completely disconnected, and it caused significant troubles at work. Here is my frustrating experience:Around 5 pm, I attempted to use the 24/7 chat support on the Telus website, which stated no agent was available and provided...

How do I get a real person on Telus Help ?

I recently signed up for a Smart Hub upgrade. The tech was supposed to be here on June 12, didn't show up. got an email saying they are going to be here on June 21, doesn't work for me. Spent 1 1/2 hours on the phone yesterday and another 1 1/2 this ...

Sherwood Park Fiber Installation

I am wondering how the installation of fiber that has just been installed on the street is going to be done to my house. From my understanding the fiber is being installed by another company and the fiber providers like Telus and Shaw will lease band...

RCrow by Just Moved In
  • 1 replies
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#TELUS wifi: error too many redirects

Hi, I used #TELUS public wifi until last week and it suddenly has not worked since last weekend. When I clicked the TELUS wifi, my laptop didn't show anything (blank page on the login page) and my iPad showed an error (too many redirects). I tried ev...

Jisu by Friendly Neighbour
  • 4 replies
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