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New Digital Box Guide shows many channels blank
I have been using the new digital boxes for about a month now, and while most things seems to work ok so far, I have noticed that, when I bring up the guide, many channels that I know I’m subscribed to, appear blank (see the attachment). Is there a way to fix this, or are we looking at a bug ? Thanks. Fred
HDMI control of devices not working
As title says the HDMI control of devices not working all the way right. I just want to get to 1 button turn on if possible?? Optik remote turns off all 3 units off with press of power button as it should (Samsung TV, Optik box, Yamaha RD-X585 amp) But from everything being off will only turn on TV and optik box, Yamaha amp stays off. HDMI hook up is optik box into amp (regular HDMI #2 in) Amp hdmi ARC-CEC out to tv HDMI arc-CEC in. I have all settings on amp and TV for hdmi arc-cec set to on. Talked to Yamaha customer serv and went through all the stuff on their end and all is set right and is confirmed by both optik remote and tv remote controling amp volume levels so seems like all are speaking through HDMI cables. But again from everything being off will only turn on TV and optik box, Yamaha amp stays off. Anybody have this problem with Yamaha, Samsung, Optik combo?? Thx in advance for any help, Darren
some CTV "Free" preview TV channels
I note that Telus is currently offering several free preview channels, which include CTV Comedy and CTV Drama. Looking at the offerings on both of these channels over a three week period, I am utterly astounded. CTV Comedy is offering ONLY episodes of "The Big Bang Theory", 24/7. CTV Drama is offering ONLY episodes of "Gilmore Girls", 24/7. No other shows are on offer. Who in their right mind wants to watch 48 episodes of one show every 24 hours? Surely this cannot be a teaser to get people to subscribe to these channels? What is Telus, and CTV, even thinking? I was never a fan of Big Bang Theory, as the insidious and horrific laugh track invades every second of the show; I do not want to hear it! I will not subscribe to any of these channels. Perhaps offer them at other times of the year, when their programming is more varied. Of course, CTV is Bell, and Bell is a competitor of Telus....hmmmm.TELUS Boost Wi-Fi 7 Buggy?
I recently upgraded to PureFibre 3G and needed a couple of TELUS Boost Wi-Fi 7 in my setup. The goal of the secondary Boost 7 is to replace my old Netgear router, which created a secondary Wifi network to manage the signal conflicts I previously had. I was hoping to just renamed the SSID to my old and all should be working as previously (in theory). The main Boost 7 worked as expected, but setting up the additional one was not intuitive as the "magic" of auto-configuration for meshing does not work and there is no visible WiFi signal. I ended up searching the Boost IP address by logging into the NAH and once in, I was NOT able to see the general settings around "SSID" (or anything else that I could possibly configure for that matter). I tried the alternative method of using the TELUS Connect or Smarthome+, but neither of them had a option or visibility into the Boost 7. It's all very confusing as what I search in Google or in this Neighborhood seems to be inconsistent. Has anyone else solved this or are you all in the same boat? At this point, I may have to purchase a new router instead and go back to my original setup...Rural Internet speeds
Telus advertised speed for my area is up to 50 Mbps for download and up to 20 Mbps for uploads. Through all me testing it usually varies from 8 Mbps to 27 Mbps. Not even close to 50 Mbps making it impossible to watch HDR and Dolby Vision streams. Upload speeds are usually between 25 and 32 Mbps. Can anyone answer why my upload speeds are half or worse than what they should be?
recording message - select ok button to browse
We recently got the new fiber line hooked up in our area. No equipment was changed except for the modem. Ever since then we get this message "select ok button to browse recordings". This only happens on the wifi box when watching a recorded program. Just at random but sometimes flashes on TV screen every minute. We've contacted telus service but are getting no help of any kind. We've done the restarts, unplugging, etc with no change. How do we get rid of this message??
Telus unable to give their stream+ promo deal because of credit card error.
Spent hrs on phone with nice but unfortunately inept telus reps trying to purchase telus stream +. Was transferred to different people who acted like this doesn't happen ( quick web search this happens to customers regularly) I was told it was problem with my credit card called bank then credit card support and they watched live as tried to purchase plan and telus repeatedly tried charging card 0.00 dollars so obviously error in charge occurs. Call telus back explain its problem on their end get told he can fix this issue puts me on hold then disappears and doesn't bother calling back like he said would if we got disconnected. Truly sick of wasting half my day with people unable and obviously untrained in fixing issues for customers. So this is last resort if nothing can be done we will cancel internet service we just started couple weeks ago and go back to rogers they might not have pure fiber but at least they still act like a service company in the days of corporate sellout companies in canada.
Disney+ Jittery/lag
Hello. I have had Optik TV for over 2 years, with Telus Pure fibre 1gig internet. I use the newer style smaller cloud based TV box, connected via wifi. In the first 2 years I had optik TV I had Disney+ and it worked fine without issue. During that time, we cancelled it to cut down on costs. I renewed for another 2 years with Telus, and part of our new plan covers the cost of Disney+. Since I have restarted my Disney+ subscription, I find it lags durning playback. It’s very jittery. I also use Netflix, Apple TV, Amazon Prime, and Crave. None of the other apps have an issue. Live TV also seems to be fine. It’s just Disney+ that has this issue. I tried to uninstall and re-install the app, but the Telus Optik box won’t allow it to be deleted completely. It allows me to uninstall updates, which I did, and then re-installed them, and still had the same issue. I’ve lowered the playback quality settings on the app, and still it jitters. I was trying to watch a movie today and it was almost unwatchable. Has anyone else had this problem specifically with Disney+ on the Telus box. Any suggestions on how to fix it?TELUS TV+ Availability in Ottawa
When I submit my address on the telus.com website it says Telus TV+ is available and can be ordered now. After I submitted my order request, the salesperson that called me said their system shows that Telus TV is not available in Ottawa. Either the website is wrong or the salespeople they have calling customers are wrong. So, is it available or not?
