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WiFi Boost 7 Restarting Everyday Around 1AM
Hello, I've been encountering an issue which seems to have only started recently. The WiFi boost 7 I got as part of upgrade to 1.5G on Jan 2026 has recently been restarting itself around 1AM-1:30AM (this morning was around 1:25AM). I can't remember when it started, maybe a week ago? My first thought was some sort of scheduled restart but I don't think that's possible to setup, at least not on the user's side I'm assuming and it hasn't been doing this for a while. Tried troubleshooting with technical team but wasn't able to complete call as I had to leave. However, they were very fixated on the fact that the boost 7's 10G port had orange LED light. I recall asking the technician that came over to install my 1.5G upgrade that it was normal so not sure who's right. Anyone encountered this before?
Telus sales person, scheduled installation without my approval
I had a sales person come to the door yesterday, his name was azan. I asked him for a quote, next thing you know I get an email saying my order had been confirmed and the installation is scheduled for 2 weeks from now. This is not acceptable, how do I ensure this is cancelled?
No dial tone landline
Talked to the virtual assistant about no dial tone on my landline for 8 hours. Reluctantly gave my 10 digit land line number for an agent to call me. But the phone doesn’t work. Which is why I need help. I need to text with a live agent but the bot does not understand. How to communicate? Where I live there is no cell signal. I can email for support but it seems email is not an option for Telus. How to obtain assistance?
Profile Settings Not Holding
Anyone having issues with profiles not holding when selected on TELUSTV-21T Android Optik TV+ I have a Main profile and one additional. When I turn off box or it goes to sleep and was last viewing on Main it defaults to the second profile when reactivated. It used to hold the last viewed profile. Now in order to get it to accept Main you have to select the other profile then go back to Home and toggle to Settings then reselect Main which is a pain.Rural Telus Wireless Home Internet - 50 Mbps service with Red light of Doom on the modem.
Basically I have the Red LED of Doom on my internal modem for the last 24 hours and nothing seems to work with regards to getting connected to the Telus network. Power cycling, reset button. Just a big waste of time. Luckily I still have the old 500 gig smarthub rural pilot program service I signed up for many years ago, because I knew that this newer 5G service would **** out. The first couple of days after I installed it 3 years ago, I was getting better download speeds and similar streaming quality with the old smarthub, which by the way, is connected to an external yagi antenna. I don’t mind losing internet for a few days, but not being able to at least talk to a human being within a day of it going down is ridiculous. Like is there only 3 technicians working for Telus to look after rural internet customers? I have an appointment at 12 pm pacific time May 22, of which I will have to rush to get my work done just to be able to get home in time to take the call. Hopefully it will be a real technician and not some newbie reading off of a troubleshooting manual. All I know is that I will not be power cycling this systems again, because it has been done a billion times and that is clearly not this issue. FYI Telus, Xplore Inc has already got NewHook Trenching to dig in fiber throughout my area of the Foothills south of Calgary, AB. You need to up your game in terms of tech service availability, and providing good signal strength. The towers around the Foothills are in the worst possible locations and completely useless to many of us. As soon as this fiber is online, I know where my money will be going. Even if it is a long ways away, I will probably at least give Starlink a go if these modem issues continue.Canadian film channel
We signed up for Optik TV last year. It's been a long time since we've had cable (nearly 20 years), and.. things have really changed. The single-show channels are really a trip. I don't know if everybody gets the same, but we have Three's Company, Walking Dead, Price is Right channels. It seems setting up a "channel" is easy now, because these things don't require broadcast channels, nor hosts, or most likely even any office space. Somebody programs these things from a desk and advertising it inserted from some package deal that Telus sells. If it's so easy to do this, why do we not have a Canadian film channel, playing new and old films 24/7? There is a lot of really great stuff out there, but it's hard to find. Some is available on Crave, some doesn't seem to be available on any channels or streaming at all. Where is Last Night? When can I see Blue Heron? Mile End Kicks? With the apparent ease of setting up channels, the lack of support for Cancon is mind boggling.Purefibre Migration experience
Yesterday, May 20, 2026 a technician came. He just had to finish the installation for the TV that was included with our mandatory migration to fibre. He arrived two hour and 30 minutes later. He decided that he had to improve our installation: we just asked to finish what he had to do with the TV. He wanted to try more and to fix something chatting with an agent on his phone. In the end he messed up completely with our landline agreements removing few important features we had. His job with the TV was just 20 minutes long to say the most and he told me “oh you can call the loyalty department they will fix all the things that have been taken away from your plan. “ When he left was 3 hours later. In total we waited 5 hours for a job of 20 minutes. This morning, I called Telus at the loyalty department, spent one hour on the phone and ended up with paying at least 20 $ more per month because the agent told me he couldn’t fix what was done yesterday by that agent on our agreements and eventually adding to our plans “almost” what we had before but at an higher cost. Frustration and more frustration for something that could have been easily solved and at no extra costs. 😟 How can we go back to our previous agreements? The ones we were promised that wouldn’t change with the migration and with all the features we had.
