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Telus Connect app Boost devices not displayed
This is a recurring issue that I started having about a year ago when I first signed up with Telus Internet but seems to still be happening and I can't seem to have a clear fix. It was fixed, I think by powering everything down and then back up. I am 100% certain my NAH and Boost units are working fine as I can log into each and see they are setup and working fine but it's just the Telus Connect app that is displaying their status incorrectly. See photo. 1. How do I get my Boost units to show up correctly again? Think they all went RED and were called "Livingroom" after I disconnected a Boost and reconnected it. It was fine previously. 2. Any fix in the plans for the Connect app? Thank You
Delete Resume from Your Apps
Resume from your apps Could you please provide a simple solution to delete “Resume from your Apps”. I can delete from watch list in the app but it still shows up on the Telus box. To delete programs from the box the options are a) Fast Forward to the end & Exit the app b) Do a factory reset and reinstall account
13 months waiting for a cheque
After opening a case with CCTS last year, Telus agreed to pay me $160 for misrepresenting their fibre product and damaging my home. I still have not received a cheque, 13 months later. I’ve called CCTS again and again, and Telus agrees to send the cheque again and again. But they never do. Should I be looking at small claims? I thought a CCTS agreement would resolve this, but Telus has no interest in following through on their word. I don’t know who else to contact at this point. I sent the CCTS another email. It’s been so long, the original case manager’s email doesn’t work anymore. I also emailed the Telus “Solutions” email that they contacted me from after opening the original case. At this point, the money doesn’t even cover the dozens of hours sunk into this mess.Can't Fast Forward Recorded Program
I recorded The Great Canadian Baking Show series from the CBC Calgary channel (204), but I can’t fast-forward through any of the episodes. A previous thread on this forum from two years ago mentioned that fast-forward rights for CBC Edmonton were misconfigured in the system. Has this misconfiguration returned? I’ve recorded this CBC program in the past and have always been able to fast-forward.
I returned my equipment but I'm getting late charges for it
I returned my equipment the way that they told me to but I'm still getting charged for it. I have the tracking receipt. But now, it says my account is "inactive" and I can't get on the phone with someone through the chat bot which is the only way I've ever been able to talk to someone. Can someone please help me prove that I returned the equipment?Movie Credits - where to find rental details
When I switched to Telus’ TV-21T Android box a couple of months ago, we encountered some issues that required me to contact Telus support by phone. At the end of the call, the agent said we would receive three movie credits for the inconvenience. I also receive a Video on Demand rental credit as part of my Gold status. How can I find or verify these movie credits? I recently selected a movie that I believed was a $5 rental, but it now shows in my TV menu as a purchased movie. I’m unable to find any information confirming whether this charge used one of my free movie credits or why it was processed as a purchase instead of a rental. I’d appreciate it if you could let me know where I can verify my available movie and VOD rental credits and where I can check if a movie rental was charged as a rental or a purchase.
TELUS TV+ now available on Smart TVs
🎉We're excited to announce that the TELUS TV+ app is now available on Samsung and LG Smart TVs! 🍾 You'll see the same experience you're used to on the TELUS TV Digital Box(es), Apple TV, Android TV, Fire TV, mobile app and web browser. You'll see all of the channels (including 4K) included your subscription as well as the ability to set/edit/watch your cloud recordings and access your full profiles (bookmarks, favourites, etc.). To get started, you'll need a Samsung TV from 2021 or newer running Tizen 6+ or an LG TV from 2020 or newer running WebOS 5+. Simply search for TELUS in the apps interface on your TV, download, login using your My TELUS or Koodo account login details, and start streaming. For more details, check out the blog or feel free to ask any questions.
