After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hi, I just upgraded from 150/150(300Mbps) to 1Gb PureFibre , my current Telus device is T3200M (from 2018). When I run speed tests directly from the Telus box , the max I can get is around 350-500 Mbps. Same from My personal devices are equipped with...
I had issues with my internet. A technician informed me that the neighborhood didn't have the right equipment for my package. The technician called Support, and the support person suggested keeping me on the same plan despite the lack of fiber. I dis...
I received a quote from a Telus store emplyee for "4 theme packs, 1 Premium Base landline for $139.75 2 year contract. Would the fee go up after the two years. Is there any trial option? In other words if we weren't satisfied with the service could w...
I received this text earlier today. Then received a phone call from this number +1(888)-811-2323 . I gave my address and pin to verify my account and then felt off about the whole thing so I hung up while I was put on hold, and blocked the number. I ...
I’m getting sick & tired of your service! Three times the wifi has disconnected today & it has been doing this every second day!
I got a phone call from "Telus" offering me a 40% 2-year loyalty discount on my home and cell bills as well as a free cell phone. Sounded like a scam, so I hung up. They sent me this:Dear Customer, According to the Loyalty Program, TELUS is offering ...
Recently upgraded to 1.5gbps plan and got a new modem and WiFi Hub. Problem is that my speed maxes out at 940mbps. My modem is in my garage. My Wifi hub is the one with 3 Ethernet plugs (1 purple and 2 white). Modem ---> Wall Ethernet --> WiFi Hub --...
In December I had a home phone added to my account. This was added without my permission. The addition was reversed. This month there's a prorated charge for this cancellation. Please correct this. Its a meager amount , it would amount to allot more ...
@TELUS_SupportI’ve been experiencing intermittent HTTP/HTTPS connectivity issues for about a month, primarily in the late evenings. Approximately 80-100% of TCP connections (ports 80 and 443) fail during these periods, rendering the internet nearly u...
This isn't really a question, it's just FYI for Ontario (and, I assume, Quebec) customers that have Telus Pure Fibre, delivered on Bell's fibre. In Ontario, Telus has to use PPPoE. Make sure you get the username & password from the tech or call tech ...
