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Pole maintenance gaping hole for fiber to home
Critters, water ingress and vandalism will sooner or later compromise my fiber to home service otherwise excellent thus far after 4+ years. The pole connection to a conduit to my strata also looks most unprofessional and invites mischief on my back-alley. I have reported the problem to countless Telus contractors servicing the pole over the years (3 individual fibers cables were added through that conduit over the years). I finally managed couple weeks ago to get a Telus agent to enter trouble ticket 1060527106 (in the "skeleton" category), pole 2480549. I was told it would be attended the next day. Nothing happened. Tried to file some pix work showing the gaping hole shoddy work and now a duct tape job to flag this out. Last attempt got me to "AskExperts" (I used to work in telco switch rooms in my active years). Let's say I am a wee bit frustrated about the lack of basic pole maintenance in old Kitsilano. Help?
Removing unsubscribed favourites
I updated my TV package, and I now have a few channels listed as favourites that I am no longer subscribed to. How can I unfavourite these and stop them from showing up in the list? Every attempt to do so just results in telling me that I am not subscribed to that channel.
Unable to cancel Internet service from outside Canada
Hi. i have permanently moved back to Country and need to cancel my telus home internet service. I no longer have a Canadian phone number, so i cannot receive a callback. I tried calling Telus internationally twice, but both calls disconnected when i was connected to an agent. Could a Telus Support representative please contact me by private message to help me cancel my service? Thank you
Smart Move caused me to loose all my discounts!
What a way to start Sept 1 I get a text from telus saying my move has been schedule and If not notified then my services will be disconnected on Sept 2. This was three days ago. I finally fight my way through the useless AI bot and smart move and talk to a human being. Quote from the telus rep "all looks good, I don't see anything to be concerned about" so I thank him and hang up. Two hours later, the first email telling me that services have been cancelled. Another call to telus. 21 minutes later and 2 new telus reps and they discover that someone has entered my home address by mistake for new services. So, they have to reach out to that customer to cancel thier services. Thats done, but my services we cancelled so now they cannot honor my existing contract and want me to sign to another agreement! How is this even remotey good service. Icing on the cake, the "system" thats the term the rep used cancelled it they will wave the cancellation fee. Well I was a very good customer for 20+ years. Lost because the "system" cancelled me. GOOD JOB AI!!Telus TV mini - such a downgrade
Had our 3 old Telus Optik boxes replaced with the minis. What a downgrade: The feed often freezes or just goes blank, particularly when pausing live TV Periodic notifications that the remote has "disconnected" and the whole system becomes non-responsive Severe lag when using the skip forward or backward feature - just feels unstable Cannot extend recordings beyond the pre-determined time (make recording sporting events almost useless) Any suggestions for work arounds - or can we just request that our old (but functional) boxes get returned?
