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Lagging channel changing +... on Optik TV
Anyone else experiencing a 7+ second lag when changing channels, switching between apps and other such functions. It's also accompanied by a blank screen with a green rotating circle in the bottom right corner. Appears to have started and become a regular pain over last few weeks.
Home services installation delay followed by lengthy hold and dropped call
There was an issue with my internet installation yesterday. Today I was told it would be delayed 5 days. When I called to see if there was a quicker fix to the problem, I spent nearly 4 hours on hold just for Telus to hang up shortly after 5pm. This has altogether been a horrible experience from start to finish and I am strongly considering switching to another company and recommending the same to every person I know. This is Telus's last chance to fix this issue before I leave for a service provider that actually cares about their customers.TELUS Connect update
How long are we expected to wait until the TELUS Connect app is usable? A while back I switched away from my eero 7's and back to the Boost 2.0 and Boost 6 Lites, because they have better range and throughput than the eero's. However, the app is completely unusable. Several months ago I talked to support and posted here about the app not seeing my Boosts at all. My suspicion is this is caused by new permissions required in iOS 26, as the Connect app never requests local network permissions during initial configuration. Today, still can't see my boosts and I can't even log in to the app due to an "error". Overall my TELUS services work great, but honestly I'm shocked at how utterly horrible this app is.
TELUS TV+ now available on Smart TVs
🎉We're excited to announce that the TELUS TV+ app is now available on Samsung and LG Smart TVs! 🍾 You'll see the same experience you're used to on the TELUS TV Digital Box(es), Apple TV, Android TV, Fire TV, mobile app and web browser. You'll see all of the channels (including 4K) included your subscription as well as the ability to set/edit/watch your cloud recordings and access your full profiles (bookmarks, favourites, etc.). To get started, you'll need a Samsung TV from 2021 or newer running Tizen 6+ or an LG TV from 2020 or newer running WebOS 5+. Simply search for TELUS in the apps interface on your TV, download, login using your My TELUS or Koodo account login details, and start streaming. For more details, check out the blog or feel free to ask any questions.
Telus AndroidTV Box issue (Model: UIW4054TLU)
My TelusTV - 21T broken again. I have to reset to factory setting 2-3 times a week now. The TV box will hang with no signal (yes i check the HDMI cable). To temporary fixed it, i have to insert a paperclip in the reset hole and hold it for 10 seconds but the white light on the button will not blink or turn off. Which then i have to unplug the power cord for 10 seconds and plug it back in. a few times, i can see it boot up but still no signal then i have to repeat the same process. i can watch TV for a night then turn off the TV. the next morning, i have to reset again with the same procedure above. so annoying. I have replaced 3 of my TV box for more than 3-4 times now over the years. What to do?
Using your own router instead of Telus box
Hi! We’ve been getting the run around from Telus customer service as we move homes and just wondering if anyone has first hand knowledge of this. We are currently in a building that has fibre and have to return that equipment. Telus tells us our new place only has wireless home internet, no copper or fibre. (I don’t really understand how that is possible in the middle of one of Canada’s biggest urban centres, but they have confirmed this...) My question is, they sent us two boxes. One is the modem that takes the SIM card, receives the internet from outside, and then outputs a Ethernet connection to the house. The other box seems to just be a wifi router. I’ve always just denied the router with our previous providers and it was clear you could use your own router with their modem. Telus customer service refuses to confirm this is possible and gives us all these vague reasons. Are they just being shady to get their $20 a month rental or does the “wireless home 5G” setup really require you to use both their pieces of hardware? We have internet only, no TV. So it seems like using our own router is possible? Any experience with this? Quite frustrating considering this was never an issue with anyone other provider I've had for the last 20+ years.
Crave says not subscribed
I have called 10 times now trying to get my crave to work. No one in tech support seems to be able to solve my issue. I have a crave account but when I log in mobile, web, or even in the tv itself it says I don’t have a subscription even though I am paying. Techs have removed and the added, tried to trigger an email that always says pending, then never call me back. Tickets have been outstanding for weeks.
Access APPLE TV with Optik TV account
Hello A few days ago I signed up for a new plan including Apple TV as a streaming service on Optik TV. How do I activate and use this service? They sent me an activation link by email that goes straight to MyTelus page. Unable to click AppleTV under list of services and despite the FAQ saying I can activate through >services>subscriptions I cant because this tab or section does not exist. All the FAQ and guides on Telus website are outdated or simply does not apply to their current UI/website. I tried on phone browser,phone app, and PC browser incognito. all the same. FB Telus message system told me generic clear my browser or log into AppleTV with my associated account(how would that work if my Apple tv account isn't even linked or cant be linked to telus?). Gave me absolute generic response as if they have never even looked at it and just pulled something out as a reply. of course the 1-888 support number is automated and confused thinking im trying to activate a telus service/hardware and finally redirects me to their closed office to call tomorrow(its 0900 in AB?). I just spent last hour on phone with Tech Support > Customer Solutions > back to Tech Support who then put me on hold and hung up. They tried to call back but sent VM because as I've know through the years they can't seem to get understand or figure out Call Control(A service that Telus happily provides) so it's safe to say he won't get in touch with me because I'll have to call Telus to disable call control within 2 minutes just so he can connect to me instead of him pressing the proper digit asked for Call Control. How do I use my Apple TV?
Stream plus not activating. Beware of Telus
I am so done with Telus. I purchased stream plus. Called their tech. He did a bunch of troubleshooting steps but didn’t help. I was planning to have a chill weekend watching but no one can help me! This keeps showing up!!! It looks like some parts of this page couldn't be loaded. If you don't see what you need, please refresh the page or come back later.
