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Bring back Customer Service
Hi Neighbours! What has happened to Telus Customer Service from over two years ago? Where did the high level customer service go? Why are we being lied to? Is this the way to treat loyal long term customers? Where is the “we care and value our Telus customers” factor? Neighbours, I reviewed the issues on this forum that you all have experienced focused on customer service. I have experienced a few of them myself. There is clearly a trend of erosion of the high level Telus customer service that once existed in the past. I am aware Telus customer call support for our country is in another country. It’s been this way for past couple of years. Telus, please bring it back! Yes we know it’s about being fiscally responsible; save money. However how can the senior management team of Telus allow the degradation of customer service just to save a few dollars. Whatever training program, quality review measures are in place including hiring employees for this call centre; it’s clearly not working. The robotic scripted interactions, really? I was told during my last interaction with the Telus call support person that the reason the technician was late was due to road & weather conditions. It was a pristine day! Not a cloud in the sky. When I told them this, there was a pause and then they repeated the same words. Good grief!
What Happen to the service at Telus?
I moved into a new place & TELUS kept moving my technician date. I had to call them 4 times to get it sorted out, fast forward 2 week, my Fiber 1G service is spotty and slow. Their Loyalty department refused to send a WIFI booster. Seriously considering cancelling services and going with another provider.New cloud services are sadly lacking
I had to recently change out my old PVR for the new cloud based versions. Since making the change I have had nothing but bad experiences using the recording options. Firstly the ability to extend my selected recordings is no longer an option. Which I find very annoying as it was readily and easily available in my previous pvr. The next thing is that I have recorded several shows and they are not viewable as they are pixelated and the sound is not working. There is no excuse for this ? Why is Telus apparently offering less reliable service than before and forcing their customers to use them. I have been a Telus customer for over 20 years and with these changes I am seriously looking for other options as they are no longer providing an adequate service. Are they working to correct these deficiencies ?
Lost full list of PVR recordings and painful customer service.
So all pvr recordings in my list are gone today. Spent 1 hour 41 minutes mostly on hold with some of the most horribly annoying, repeating, elevator music I have heard. Transferred once and had to revalidate with the rep which doesn’t make sense since I was transferred internally. Then I am told sorry I can’t help and you will hear back from our back office in 7 working days. So no resolution or explanation and no recorded programming to watch on the weekend as I was expecting. Frustrating system that already wasn’t great as programs would show as recorded then wouldn’t play, or have glitchy or freezing audio or video. I have replaced the tv box once, and been through the unplug and replug order too many times (with all devices on different floors which is a pain) and I gave up calling for the issue as I don’t have 2 hours to waste every time I have to call. With the cost of the tv service, I expect better than this. Has anyone ever gotten decent, timely, proper resolution to their issues or is this a lost cause? Loyalty and a long list of services doesn’t make any difference. I feel like picking a service provider is like picking the one that has the least horrible service.
Telus TV+ channel guide keeps switching to "all channels"
I'm experiencing an issue with my Telus TV+ channel guide. The filter and sort settings keep reverting to “All channels,” even though I had selected “My favourite channels.” While the TV is on, the guide correctly shows “My favourite channels” after I select it. However, after turning the TV off and then back on later, the guide has reset to show “All channels.” I’ve restarted both of my digital boxes, but that didn’t resolve the issue. This has been happening for several days. Is this an issue for anyone else?
