After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Why is it impossible to get a hold of an actual agent over the phone? I want to discuss a billing issue and cancel a service and I've waited hours without anyone picking up. The online chat sends me a text saying someone will be in touch and that als...
Hello, my cousin just moved houses and brought his UniFi UDM and 2x APs with him. New house (Ontario) has Telus pure fiber and gave him a NH20 and a trashcan looking router/AP. We got into the nh20 and bridged the 10g port but plugging that port into...
just got off a long and frustrating call with telus tech support. I sent my husband a google doc today and when he got the email, first it said “my email address was outside of his organization” and then when he went to open the doc, it said he didn’...
Am a new Telus fiber inet client. From first day, the bluetooth signal to Optik TV boxes randomly disconnects. Happens numerous times an hour on each of 3 boxes. Telus sent me 2 new boxes after I spent 3 hours on the phone being passed around between...
I called on 22nd of January for hours going through 5 to 6 different representatives and just to get hanged up on the last representative on a simple request. All I wanted is to terminate the home internet service after my contract ends on January 31...
I would like to transfer of my internet service to the new owner, who is also taking over my house rental. I have submitted the transfer form twice, but neither the new owner nor I have received any email confirmation related to the transfer.We did, ...
I can figure out how to confirm my internet installer appointment. Please help. I was sent the hardware already. -potato man
Maybe this question was answered before. I am a new customer to Telus. My questions is1. can I hook a switch after the ONT eg. ONT-----SWITCH----HUB(NH20T) (cuz it's connected to 3 Telus wifi6 WAP) and the other switch port to another router (Cisco R...
I have one Moca adapter (ECB6200) in usage on one of my tv's. I recently got 2 more adapters and would like to enable two more outlets. Online service says I need to reconnect wiring outside at the box located on the side of the house to do this.What...
Need help with our current home setup. For some reason we can't get the optimal speed of 1.5G DL and UL which is our current purefibre plans, we're stuck having 940 dl and 946ish ul. hardwire from network hub to gaming router (asus ax11000) to pc.The...
