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Poor quality
I just changed over to the optik Android box. The picture quality is absolutly terrible. Its dark, and the HD quality is almost to the point of being standard definition. I have been on the phone 2 times one time was close to 2 hours trying to fix the problem, but no resolution to the problem. Has anyone else have this problem? It's so frustrating that I am looking at going elsewhere when my contract is up in February.
Is it a Telus number
I have received a couple calls tonight from 778-374-7078. The first one I answered. She talked about saving me money through Telus Black Friday sales. Then she asked me to stay on the line, at which point I hung up. Is anyone able to verify if this is a scam like I suspect? Thanks in advance.
Telus Connect is showing neighbours' hardware...
Originally posted on Reddit but I was asked to post here... The title says it all, really. I haven't used the Telus Connect app for a while, and when I logged in today, it's showing the neighbours' Hub, Boost and Optik TV, along with all of their connected devices. When I log directly into MY Hub via a browser, however, I can see all my hardware and other details. I'm going to hazard a guess that this is a huge privacy issue, as I have access to all their settings and such. Is someone at Telus going to get this sorted for me?
New plan not setup
Hi we had a service person come to upgrade our current internet setup. They weren't able to upgrade us to 3gb but said we could do 1gb. They said it would be $130 but I had negotiated over the phone $97 for 1gb or $112 for 3gb. I told them I wanted 1gb for the price I was quoted on the phone, they said they would get back to us but I haven't heard anything. How do I know if this is being done???
Mis-selling and Poor Customer Experience
I am writing to raise a formal complaint about the mis-selling of your mobile and home internet services. On 27 Nov, I received a call from your advisor Farheen, who offered a mobile promotion and clearly said it was a Telus offer. She also discussed a home internet bundle and told me she would call back on 28 Nov to complete the setup. I never received any callback. To my shock, I later received an email and SIM card from Koodo, even though I was never informed that the service would be through Koodo. I opened the package assuming it was from Telus, as discussed. Additionally, the home internet plan given is not the same as what was explained on the call. The call on 27 Nov lasted 1.5 hours, and on 3 Dec I spent over 2 hours being transferred between departments without any clear help. This entire experience has been extremely frustrating and stressful. I trusted Telus, and this experience has severely damaged my confidence in your customer service.Totally regretting moving to Telus!
I agreed to switch to Telus based upon a great Black Friday deal. Then it all turned dark. Service was to be installed today between 9am - 11am. I received an email confirming this. Had to be at home for the technician. NO ONE SHOWED. I have been on hold and speaking with 3 different departments. I just keep getting transferred from department to department and everyone has a different story. The customer care department said they can schedule service in 2 weeks. The loyalty department said they will transfer me to Tech Support and get a tech out this afternoon. Tech says there isn't anything available for 2 weeks. Either everyone is lying or no one has a friggin clue about what is going on within this company. I am absolutely regretting switching to Telus.
Telus TV+ app login issues iOS and FireTV
Hi, I’ve been struggling to log into the Telus TV+ app from iPhone, Apple TV and FireTV. I’ve researched and tried all troubleshooting methods and I’ve attempted to call Telus Support only to be hung up on. Really hoping someone here (or TELUS) can help me! Thanks.
senior complaint
I am a senior on a fixed income who has been a customer for 5 years. Recently I had a service member to my home to discuss getting connectivity to the 3rd floor of a townhouse. He advised me that I needed to upgrade to PureFiber [when in fact I don't]. I was also offered a security package [prices were only mentioned in a general way]. Maybe he was trying to be helpful, but he wasn't. After receiving a bill, I realized this wasn't for me, and I asked to cancel the new services. I was told it had been too long, although it was within 10 days of the billing date. 2 hrs on the phone [nov. 12] led me to believe changes would be made, but the latest bill [dec. 2] did not show any changes. So the message is that talking to team members is a waste of time. If you can't cancel these charges and let me return to the earlier package I will be forced to leave.