Internet & Home Phone
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Refund on equipment - How to file a complaint?

We had home services with Telus for a few years in Alberta. After moving abroad in the fall, we noticed that we hadn't yet cancelled our Internet services. We called to cancel services and the agent was very friendly and mentioned we needed to pay a ...

Discounts removed "by back office"

Hi - I renewed my TELUS home services Dec 31, 2024, and in the service agreement, it included a number of discounts that compelled me to stay with TELUS for another two years (specifically it was 3 "TTV 24 MO Equipment Discounts" of $10) and good til...

cmt828 by Neighbour
  • 132 Views
  • 2 replies
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Scam call from 437 area code

It's looks like this scammer is not using automated dialers as they got past Call Control. They offered 30% off my bill. I asked where they were calling from and they said Vancouver. Area code 437 is not Vancouver. I asked what my account number was ...

xray by Hero
  • 157 Views
  • 0 replies
  • 1 kudos

Internet n

I live in calgary and my internet is down since morning . Its is showing outage in calgary but not in my area where i live. How to contact telus customer service representative. Thankyou

Smit by Neighbour
  • 171 Views
  • 1 replies
  • 0 kudos

Telus Account Loyalty Scam?

I received a call this morning from (778) 262-2077; the Caller ID said "TELUS LOYALTY". The man on the phone, who identified himself as Nadeem, knew the details of my internet plan with Telus, such as the plan type and my monthly fees. He offered me ...

Couve19 by Neighbour
  • 331 Views
  • 1 replies
  • 1 kudos

Telus Connect App is not Syncing

I use Telus Smart Hub Rural for my cabin internet. No issues for months now. Today I decided that I would use the Telus connect app to enable so profiles for my kids to limit the internet usage. I did this. After I did this, Both of my fire sticks wo...

Remlam by Neighbour
  • 718 Views
  • 5 replies
  • 0 kudos

Being charged for cancelled servic without invoice

Hi community, not sure if anyone else had gone through similar predicament. I got Telus mobility - home security bundle through a door to door agent. It was a good deal and when I contacted their customer care for some billing concern, they informed ...

Geor by Neighbour
  • 334 Views
  • 7 replies
  • 0 kudos
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