Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Is Telus scam me ?

Today, I just called loyalty team to renew my Internet plan.I even confirmed at the end of the conversation about the price.That's $70. However, I check it in the agreement.pdf document on My Telus. The price is $73.75.There are 2 discounts that look...

Slow Internet

Greetings, I just upgraded to the 1.5 Gbps internet speed, but I'm only getting 500 Mbps up and down from speedtest. The cable in the walls is category 5e. Could this be the problem? Also, I have two ethernet cables from Telus. How do I tell which ca...

Shane by Leader
  • 3 replies
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Burying overhead lines

Im burying my overhead powerlines as well as my telus phone line (no fiber optic in my rural area yet) i want to do the digging asap. Im wondering what telus’ requirement is for conduit. Is 1” orange(comms) conduit, suffice? I am putting in a 2”grey ...

LumbyMike by Just Moved In
  • 1 replies
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Advertised price discrepency

Hello, The following pictures show a click-through process where the advertised price changes from $75/mo to $85/mo to $110/mo at checkout (with discount price applied). What is the process for getting Telus to honour the advertised price? --------- ...

Screen Shot 2024-07-07 at 11.24.47.png Screen Shot 2024-07-07 at 11.25.01.png Screen Shot 2024-07-07 at 11.25.25.png

Resolved! T3200 and boost v1's upgrade to wifi 6 router

Hi, currently I have the t3200 and 4 boost v1's. 3 are hard wired, and 1 is on wifi. Awhile ago I upgraded to the fibre 1 GB service, but they never provided me with any wifi 6 equipment. Recently I phoned them and they kept saying they no longer pro...

onovtec by Friendly Neighbour
  • 2 replies
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Graffiti on utility box

Hello, We noticed that the utility box at 2560 Cedar Hill Road in Victoria, BC has quite a lot of graffiti. Is it possible to forward this to the maintenance team for removal / re-painting?

grMap by Just Moved In
  • 1 replies
  • 0 kudos
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