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Remlam
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Joined 11 months ago
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Telus Connect App is not Syncing
I use Telus Smart Hub Rural for my cabin internet. No issues for months now. Today I decided that I would use the Telus connect app to enable so profiles for my kids to limit the internet usage. I did this. After I did this, Both of my fire sticks would no longer connect to the smart hub complaining with a pop of some “firestickcaptiveportal”. I began trying to troubleshot this. I changed certain settings on the smart hub (like disabling 5G etc) and nothing worked to fix the issue with my Firestick. So I took the next step which is factory resetting the smart Hub. This worked fine but now the Telus Connect App is not synchronized and I can’t do anything inside the app (ie can’t pause devices) it says Some features unavailable Today .ll LTE You may not be able to do the following: See your device list Pause or resume Wi-Fi to individual devices or profiles Create or manage parental control profiles or schedules See or manage Network security if applicable We're working on solving the issue. In the meantime, you can try re-syncing or restarting your modem. the option to Re-Sync does nothing. It isn’t even showing my correct wifi SSID. It is showing what the SSID was called before the factory reset. How the heck do I get this to SYNC? How do I get this to work with my Firesticks again. I paid for Telus Rural and here I am hotspotting off of my Freedom Mobile Cellphone. Wonderful!2.6KViews0likes5Comments