Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Latest topics

Connect to router settings

How to connect to the router? I go to, choose admin, enter a password which is an admin password written on the booster, but it doesn't work. Tries admin-telus, admin-telus00. Nothing works. I need to change 5 to 2.4Ghz to connect home ...

olgatsib by Just Moved In
  • 1 replies
  • 0 kudos

The future is...??

No call back at planned time on a Friday after reporting residential outage. Opened the box from the drop outside my house and seen the outer insulation contracted about 2 inches leaving the optical cable exposed (the problem). So how much to and fro...

JRose by Just Moved In
  • 2 replies
  • 0 kudos

Waiting on unfulfilled Order

A Telus sales person hoodwinked me by selling Home Internet + Landline + 3 Mobile connections. I have the 3 Mobile connections but PureFibre order remains unfulfilled. Its more than 3 month now.Tried calling Sales Person, Customer Service, Escalation...

Shibu by Just Moved In
  • 1 replies
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Internet going down daily at the same times

We just switched to Telus Fiber Optik service one week ago. Every single day everything goes out around 1pm, and then again around 10:15pm. It will be out for at least 4 hours, there's no amount of power cycling, unplugging/replugging that will bring...

Discounts not applied.

It is so weird how Telus did this to me. Got internet $135 - three mobile lines with data $85 + $55 + $55 I was told that I will get whatever discounts on the internet ( That I got ). For mobility my first bill had no discounts applied. I was told I ...

Gabrile by Just Moved In
  • 2 replies
  • 0 kudos

Internet speed (wireless)

What should be my upload speed if I have 1 Giga and a wireless connection with a booster?At the moment I have 253 mps (download) and 213 (upload). Should I be satisfied with it even if I pay for 1 giga?Best,Arianna

aridag by Neighbour
  • 2 replies
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