Internet & Home Phone
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Port forwarding Technicolour NH20T

I've been trying to open a port to run a server from my computer. From what I understand, it's as simple as going into "WAN Services", clicking show advanced, and adding the port. Unfortunately, the server isn't joinable and https://www.yougetsignal....

jbalaski by Just Moved In
  • 68 Views
  • 1 replies
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Complaint: Telus' Handling of Death of Account Holder

My experience with Telus following the death of my mother in 2023 has been terrible. I closed the account and I have had bills for charges for months of service after the account was closed. The latest is a Feb. 27, 2024, email telling me to return h...

AMcD by Just Moved In
  • 104 Views
  • 1 replies
  • 0 kudos

How to verify a door-to-door rep?

Hello,There's a door-to-door rep that seems to have a TELUS jacket and TELUS badge.And I've signed up for the deal he offered as he seems to have all my info already.How do I double check that it's not a switch-and-bait scheme (and stops it before it...

jmalm by Just Moved In
  • 108 Views
  • 1 replies
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Unfair Charges for Internet Plan Cancellation

I am writing to share my recent frustrating experience with the cancellation process of my internet plan and seek advice or assistance from fellow forum members.Due to English not being my native language, I encountered difficulties in communicating ...

wing by Just Moved In
  • 153 Views
  • 1 replies
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Parental

Can anyone tell me if Telus pure fiber parental controls can tell me my child’s search history and search queries

Coepair by Just Moved In
  • 89 Views
  • 1 replies
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New Service Agreement

I spoke with an agent on the phone about switching to Telus fiber internet. After some discussion a dollar figure after all promotions was quoted for the service. But when the Critical Information summary was emailed to me about an hour later it indi...

CGC by Just Moved In
  • 124 Views
  • 1 replies
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Overbilling By Telus Again

I can't believe my eyes when I saw the bill for the month of March, 2024! I was charged for $140.97! I had a home internet plan with Telus since Jan. 26, 2024. The plan says $60/month with the commitment 24 months. Telus overcharged me last month whi...

Jun999 by Just Moved In
  • 230 Views
  • 6 replies
  • 1 kudos

Discrepancy in Billing

Last year, during the Black Friday sale, I received an offer from a Telus authorized dealer for $60 per month for internet services. I accepted the offer, and Telus installed the internet at my residence. To my dismay, in January, I noticed that my b...

Emmapei by Just Moved In
  • 99 Views
  • 1 replies
  • 0 kudos

Cutting back alley to bury the cable

I am building my new house, and it is almost completed. I asked TELUS to come to install the internet. They found that they need to cut my back alley to bury the cable. So one of your contractors came here on December 14, 2023 and told me they will d...

Jack5 by Just Moved In
  • 108 Views
  • 1 replies
  • 0 kudos
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