After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
So on Dec12th at 6:40pm I called Tellus since I had a issue with my billing. Waited for 30min finally got an agent. Unfortunately the agent was very rude to speak. She was very impolite which was not expected from anyone working at telus or for that ...
Hi everyone,I’ve been using the My TELUS app on my iPhone to manage my account, and I was wondering if anyone has tips or insights to share about getting the most out of it.For example, are there any hidden features in the app that make it easier to ...
We avail unlimited internet plan, but then, in our usage it says we have 1000 GB of data. So what if we exceed the data usage without our knowledge then we will be charged extra for the over use, I also attached the usage photo. Fix this as soon poss...
Can anyone access preferences or add a number in their Call Control interface? When I click "+ Add a number" the panel goes blank. The preferences panel has no content. I've tested in Firefox, Chrome, and Edge on two different computers. And I get th...
I cancelled my home services 6 months ago because we moved out of province. I had prepaid for the last month with services being terminated 9 days into the last month. I was told that the refund cheque would be mailed to my new address. Since then, I...
I have contacted the call center three times, the retention team twice, I've stopped in at the telus store at the Vernon vernon village green mall, I have had two different escalation managers try to contact me while I was at work and could not answe...
I moved to a new place and book two appointments to get my wifi installed there. Two technicians came one by one a day. They both kept wasting time and gave me same excuse that they dont have proper equipment to get it installed and they will file a ...
Earlier this year my Telus home services stopped working completely. I called Telus a number of times and couldn't get a clear answer. Eventually I was promised a tech visit in a week or so. Since I work from home and operate a business with my inter...
This is a graph of the Internet availability on my new Fiber Modem; every couple of seconds, it drops to zero for the Internet. I remote VM into clients, and the VM loses connection for about 3 seconds and then is back; I can't work like this. What i...
