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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 134153 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58882 Views
  • 43 replies
  • 7 kudos

How To setup my Wifi Boosters to broadcast only 1 network

I live in Toronto. I have 100MB home internet from Koodo. I also have Telus Smart Home Security. My WAN modem is Sercom Modem DM1000. It connects to a B21A WiFi Booster from Telus. This device is defaulted to broadcast 1 network ID (SSID).I have 2 ad...

Cainer by Neighbour
  • 1513 Views
  • 2 replies
  • 0 kudos

How accurate is data usage in the app??

I signed my grandparents up for the internet for good wifi. It’s supposed to be 300gb a month. We just had the installation one week ago but for some reason my app is showing that I’ve exceed my monthly data limit. It shows 1.25 gb/ -1gb. I’m so conf...

Lammindy by Friendly Neighbour
  • 2779 Views
  • 3 replies
  • 0 kudos

Fiber 300

Your modems don't have their own wifi? You also conveniently have a service where I can pay an additional $10/month for more boosters.... This is straight extortion, I now have the booster sitting next to the modem which is RIDICULOUS (see picture). ...

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dfee by Neighbour
  • 2777 Views
  • 1 replies
  • 0 kudos

Telus never cancelled

Hello TELUS Forums,I am here posting about an issue I've recently came across. After checking my statements for the past few months I've realized that Shaw was still charging me for a service I was not using. Approximately 4 months now. After speakin...

Basement Suite Wifi

HI all,I am not super tech savvy, and I need help figuring out internet for my basement suite tenants. Looks like I have the Nokia ONT (is that right?) and the NH20A on the first floor, and the Wifi 6 boost upstairs in our main living area. The basem...

jcban by Neighbour
  • 3692 Views
  • 1 replies
  • 0 kudos
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