Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I live in Toronto. I have 100MB home internet from Koodo. I also have Telus Smart Home Security. My WAN modem is Sercom Modem DM1000. It connects to a B21A WiFi Booster from Telus. This device is defaulted to broadcast 1 network ID (SSID).I have 2 ad...
I signed my grandparents up for the internet for good wifi. It’s supposed to be 300gb a month. We just had the installation one week ago but for some reason my app is showing that I’ve exceed my monthly data limit. It shows 1.25 gb/ -1gb. I’m so conf...
Your modems don't have their own wifi? You also conveniently have a service where I can pay an additional $10/month for more boosters.... This is straight extortion, I now have the booster sitting next to the modem which is RIDICULOUS (see picture). ...
Hello TELUS Forums,I am here posting about an issue I've recently came across. After checking my statements for the past few months I've realized that Shaw was still charging me for a service I was not using. Approximately 4 months now. After speakin...
HI all,I am not super tech savvy, and I need help figuring out internet for my basement suite tenants. Looks like I have the Nokia ONT (is that right?) and the NH20A on the first floor, and the Wifi 6 boost upstairs in our main living area. The basem...
Our WiFi is suddenly, on every device, telling us to "sign in to WiFi network" which first of all makes no sense. We're not a business or something and we've never had to sign in before. When we do click sign in it asks if we're a new customer or exi...