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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 314 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58261 Views
  • 43 replies
  • 7 kudos

Missed Appointments & Install issues

Yeah, so I’ve been dealing with TELUS for the past three weeks trying to get my fibre internet installed, and honestly, I’m exhausted. I’ve made 16 calls, spent over five hours on the phone, including being on hold, getting transferred, and waiting f...

Mess of cables in cabinet with network access hub

The cabinet in my home where the network access hub is installed, is a total mess of cables. I can barely get the cover on. Telus left it like this after installation. Can I get them to come back and tidy this up and get rid of the mess of excess cab...

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Resolved! Why does the technician require access to the electrical room?

I am having Telus install Internet for my apartment unit. The technician came and said they needed access to the electrical room, which I did not have at the time. So we needed to reschedule. The strata is now telling me that the technician should no...

Lucas_S by Neighbour
  • 2412 Views
  • 2 replies
  • 0 kudos

Purefibre Internet Gigabit and Optik TV Install Nightmare

I'm having a horrible time getting my internet hooked up. Has anyone else had any issues with TELUS technician "no shows"? I have had 3 confirmed appointments booked in the last ten days and each time the technician has failed to show up. TELUS techn...

swanny by Neighbour
  • 1852 Views
  • 3 replies
  • 1 kudos

Pure Fibre install

Is it still possible to have Telus run the fibre line from our electric room to my strata unit. A bit of background. I bought the unit in my building on January this year, the previous owner I bought it from unfortunately did not allow to install the...

New to Fibre Phone/Internet: Installation & Wiring questions

HI.So our Strata Complex is switching over to Telus PureFibre, but we didn't get any explanation on how it "should" be done.I have reviewed what Telus says on there FibreUpgrade page, and tried to understand The-Story-of-My-Fibre-Install forum post, ...

DJVS by Neighbour
  • 10922 Views
  • 3 replies
  • 0 kudos
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