Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Yeah, so I’ve been dealing with TELUS for the past three weeks trying to get my fibre internet installed, and honestly, I’m exhausted. I’ve made 16 calls, spent over five hours on the phone, including being on hold, getting transferred, and waiting f...
The cabinet in my home where the network access hub is installed, is a total mess of cables. I can barely get the cover on. Telus left it like this after installation. Can I get them to come back and tidy this up and get rid of the mess of excess cab...
I am having Telus install Internet for my apartment unit. The technician came and said they needed access to the electrical room, which I did not have at the time. So we needed to reschedule. The strata is now telling me that the technician should no...
I'm having a horrible time getting my internet hooked up. Has anyone else had any issues with TELUS technician "no shows"? I have had 3 confirmed appointments booked in the last ten days and each time the technician has failed to show up. TELUS techn...
Is it still possible to have Telus run the fibre line from our electric room to my strata unit. A bit of background. I bought the unit in my building on January this year, the previous owner I bought it from unfortunately did not allow to install the...
HI.So our Strata Complex is switching over to Telus PureFibre, but we didn't get any explanation on how it "should" be done.I have reviewed what Telus says on there FibreUpgrade page, and tried to understand The-Story-of-My-Fibre-Install forum post, ...