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Rrkhawar
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Joined 9 months ago
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Relocation, cancellation, and billing problems.
I am telus Loyal customer for last 4 year. I had to move to a new address and request them to move my services as well. On the day telus technician showed up and told us that there is no telus optic fiber there and get that done will take 2 weeks. And he added if you can't wait that long you can switch the service. So I did. And at the same time I called them not to have another issue. After a long conversation they agreed to cancel service without penalty. And gave me instructions to return equipment, which i did next day Next month I got two bills. I called them and they said some how Cancellation was stuck in the system. Now I am on hold for a long call 2 hrs almost, after half hour she says please hold on she is still talking or waiting for someone to resolve it.1.7KViews0likes6CommentsRe: Relocation, cancellation, and billing problems.
Please please 🙏 I'm no more with telus. I have canceled the service on mrch 26 have paid all my bills and telus is forcing to charge me even if I don't have the service they just send Hi Khawar, Thank you for taking your TELUS service(s) with you to your new home. Below you’ll find the appointment details regarding your upcoming installation at your new address, as well as some tips to help you prepare: Your appointment details: Appointment date: March 26, 2025 Technician arrival window: Between 3PM and 5PM [Admin edit: Personal info posted]1.3KViews0likes0CommentsRe: Relocation, cancellation, and billing problems.
Bill month: April Account number: (removed account number) Total due, if received by May 5, 2025: $165.98 Could you please give me a favor and check following What i owe at the moment The equipment that I have returned is received My service is canceled or not Do they Donald charge my early termination fee, even if it's not my fault, I just requested to transfer to my new address and there was no fiber as I was told by technician and it will take two weeks to get the repair done, which i refused, I needed the service their as soon as I move. Please send me some written receipts of Cancellation and billing as well I will really appreciate1.6KViews0likes3Comments