Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Telus Client care

Hi there.I tried to call the Telus client care numbers multiple times today at 12pm, 1pm and 2pm to set up my voicemail and every time they told me to call back again during business hours. I thought be business hours were 9am to 7pm. Has anyone else...

Memario by Just Moved In
  • 1 replies
  • 0 kudos

Service Agreement

I just renewed my homes services for 2 yrs (good til Nov 2025) for about $100/month before taxes. The service agreement i received shows that the total i would pay is $100/month before taxes but then 2 of the credits they give me would expire in a mo...

azn_girl by Just Moved In
  • 1 replies
  • 0 kudos

How long for Refund?

I canceled my home services about 2 months ago. Because Telus asks for bill payment for services not yet received, I had a refund of over $100 dollars to be issued to me. About a month ago, I called and spoke to a representative who explained that a ...

Rylant by Just Moved In
  • 2 replies
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Network architecture for 1.5gb fibre upgrade

Hey all,I recently upgraded from gigabit to 1.5gb fibre and the guy came out to do the install. He unplugged the old gateway and plugged the Nokia ONT directly into the new Technicolor NAH’s 10gb port. He then plugged the 6E wifi booster into on of t...

tantousha by Just Moved In
  • 2 replies
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Pure Fibre availability in Lethbridge?

Hi! I've been asking for availability of Pure Fibre in my neighbourhood since I first started getting Telus advertising about it maybe 10 years ago. The last agent I spoke with (a couple of months ago) about service upgrades said my neighbourhood was...


I was called by a telus employee from 1-888-811-2323 and spoke with someone from promotions and was told to call 1-647-495-8607 if I needed to follow up on my order. I also asked to have them email me the promotion and it came from Noreply@telusorder...

ML86 by Just Moved In
  • 1 replies
  • 0 kudos

Graffiti Removal in Maple Ridge, BC

Hello,There is graffiti on one of your boxes situated on Laity Street & 117 Avenue in Maple Ridge (south side of 117 Ave). This has been here for several months now. Please have your graffiti team remove this promptly.Thank you

Payment error

I am currently outside of Canada and encountered an issue while trying to make a payment scheduled for November 20 through my BMO Bank account. Unfortunately, an error occurred, and the transaction did not go through.In an attempt to resolve this, I ...

Tatsuya by Just Moved In
  • 2 replies
  • 0 kudos

False Advertisement

Hello, I was recently a shaw customer, and I switched over to telus. The sales representative Naved Munshi, and Juan Serrano had a promotional offer for an Alexa Echo Dot. It did sway my decision to move over to Telus. Upon, numerous phone calls to c...

ejay1983 by Friendly Neighbour
  • 4 replies
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