After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
We have a technician problem with home internet, tried all options with bot or AI. It is doesn’t work. Does anyone know how we can talk to real manager for appointment schedule?
Had someone come to the door stating the were from Telus and offer of Fibre - which I wanted to get. Salesperson asked for my ID and told me I would be contacted to set up an appointment.....that was 2 days ago and I received no email.....I am uncert...
Telus rep called in response to request to move my Dad's account to a new address, three blocks away in the middle of Sidney, B.C. Agent said package was no longer available and only option was Smart Hub with a $648 upfront fee for the equipment. Ask...
I have Telus pure fiber 300 but consistently get download speeds of 80 over the last few months. No way to contact telus over the phone. Useless customer support. I'm wired in to the internet. I need to talk to a real person but can find a way to do ...
I Open Telus Connect. I was Logged out. It Wouldn't accept password. Changed password. Now Telus Connect says NOT on home wifi. Have done all trouble shooting. Why does this app keep dropping for me
I am writing to inquire about the possibility of extending fiber optic services to the location with the postal code V4K 3N3 in BC. Currently, the fiber optic infrastructure is connected to Ladner Trunk Road, running perpendicular to 88 St and 96 St ...
Got offer from Telus for 65/month for 1G plan, accepted in Jan. Has been charged for $70/month. Calling for 3-4 months every month now and problem never got resolved. It’s a price promised by a Telus agent and now Telus doesn’t want to appreciate it?
Just received a smart hub but don't know the purpose of it. Is it supposed to replace my router or work in conjunction with it?
I've had issues in the past with my smarthub thinking im in a different region randomly, but now it seems to be stuck 400 kms away and has increased my latency drastically. Is there a way to force a location refresh, or something like that?I've tried...
Hey Telus, The issue: My March Bill came up with 2 items that I dont know what is it:- Equipment One time Purchase on Mar 20 $350- TELUS Boost Wi-Fi 6 $168I contacted to Telus Support, however the supporter could not resolve the issue as well as expl...
