Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1813 Views
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 14425 Views
  • 65 replies
  • 2 kudos

Port Forwarding

I have Telus internet 150 with the T3200M and I have a Deco x60 connected to it for everything from wifi to hardwired connections. My problem is I'm trying to setup port forwarding, I have the port forwarding setup on the x60 but it doesn't do anythi...

Resolved! Connect to my Mac from outside my lan

It looks like Im not able to port forward on my Arcadyan hub... From Telus Assist:"Currently, TELUS residential services do not support port forwarding. If you require port forwarding, a static IP through our business plans may be more suited for you...

Replace Alcatel ONT & TELUS Wi-Fi Hub with

Hello, I would like to replace Telus hardware (ONT & Wi-Fi Hub as a router) with a single SFP-enabled device.Generally because ONT takes almost ⅓ space in the switch box and because Wi-Fi Hub "canister" doesn't fit into a switch box. Since Wi-Fi Hub ...

ajax by Just Moved In
  • 151 Views
  • 1 replies
  • 0 kudos

Smart hub constantly cutting in and out

When playing online games I get constant lag spikes up to 1200+ ping. Seems to be my service. When I run a speed test I'll see it freeze and not work at all. It is not a device on my network using bandwidth as I've tried before with devices disconnec...

ONT to desktop and separate router?

Couldn't find any prior threads specific to this question (although some were very close!).My desktop is in the basement, along with my ONT and 3200M. The house is Ethernet wired and I have a UBIQUITI router on my main floor, currently plugged into t...

Hipwood by Neighbour
  • 151 Views
  • 4 replies
  • 0 kudos

Resolved! Wifi Hub - Port Forwarding No Longer Working

I've been helping out my son to host a Minecraft server for him and his buddies, and everything was working fine for the past 8 months, up until the last week or so. Any port forwarding rule on the Telus wifi hub (Network > Firewall > Port Forwarding...

Wi-Fi 6 modem

I’m an existing customer. How do I upgrade my modem to the WI-FI 6 hardware? I’m at a dead end on the Telus website.