After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I have 1Gig fiber, Optik TV and a landline and still have the white Nokia ONT, T3200M and Technicor UIW8001 PVR. I've had this equipment for about 5 years. Will Telus give me a free upgrade to something newer? All 4 of our mobile devices are Samsung ...
I am writing to demand an immediate resolution regarding the unjust activation charge that has been applied to my account. This charge is in direct violation of the promotion I signed up for, where the activation fee was explicitly advertised as free...
This past fall, contractors or installers laid Telus fibre optic cable in my yard and other yards in my neighborhood. Now I see that there is a large hole that they left in my lawn. The hole has recently been filled with gravel. This is not acceptabl...
I took a door-to-door offer from Telus this January. The agent came to my door told me that he'll take care of settling down my current account with other service provider. And after a few days he confirmed that the previous service provider account ...
I booked appointment 3 time in March to install my Internet. 3 time the problem remain unchanged. Before the technician came, I already called to customer service to confirm the problem solved. But when technician came, the problem still there. Alrea...
My fiber internet link went down last night roughly around 11pm, I rebooted the modem multiple times and the light indicator comes back to RED. Spoke to a few of my neighbours this morning and they are all experiencing the same issue. I live in Edgem...
I have a Telus utility vault on the property of my new home. The fault seems to be very low down compared to the grading they did around the home. Also I was wondering if I can cover the fault with anything such and grass or rocks. Unless there will ...
We got pure fibre connected March 11th. The people downstairs,who just moved in Dec got theirs installed back in January. On the connect app my network doesn’t show. I see the downstairs network and their devices. The modem showing is theirs. On thei...
It has been more than 2 months and still my telus connect app is not working. I cannot schedule or pause any devices.
I am having an issue with port forwarding 2 days ago my domain that forwards to my External IP for my home stopped working, I have restarted everything and can access all services locally, my router is setup properly. If i complete a traceroute from ...
