After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I’ve had problems with my internet connections ton for months. I had to escalate to get my equipment exchanged. They put in an order for updated equipment 2 MONTHS AGO. THE TECHNICIAN WOLL KOT COME TO MY HOUSE TO DO THE WORK. First appointment. He sa...
Dear TELUS Customer Support, I hope this message finds you well. I am writing to address an issue regarding my internet service with TELUS. On December 3rd, 2024, I requested to pause my internet service until April 15th, 2025, as I had to travel urg...
Recently my wife and I noticed some apps on our phones (running on our Wifi network) either takes a long time to load/open, or the app will switch to mobile data. When opening messengers (Whatsapp, WeChat, FB Messenger), we always get a Wifi notifica...
Hi, I am trying to activate call forward variable. I dial the *72 then get the desired number to forward to. After entering the number it gives busy tone. Doesn't matter what number I try to forward to. Tried to talk to support and they are no help (...
I canceled my home internet plan back in September and returned the router to Canada post as instructed. I paid my last bill in October and it says my outstanding balance is 0. However, i got an email recently saying i have a bill $111.95 due on Janu...
I got an email that I have until March to switch to fibre optics. Telus disconnected my internet today without informing me. The technical support was no help at all. I don't have internet until my appointment.
I want to pay for the rest but it doesn't work and I still don't like that I have to pay for this even though I canceled it, but the site doesn't work.
Telus came to our area and laid fiber optic cables in around Sep 2024. Their big tractor which carried the cable left long and deep tire marks on the front of our house. Good thing that I took picture of it when they parked the tractor there. I calle...
I have room for more numbers, but unable to add a new number to our accepted list on call control. I manage our call control from a PC using Bing. When I click on "Add a Number", the screen changes but nothing comes up for input. Any thoughts?
Hi Telus folks, I'm one of your most loyal customers and I don't understand why this never worked?I signed up for this 2 months ago and I still pay the full amount? When I contacted the chat support, they just transferred me to a waiting call queue f...
