Internet & Home Phone
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Poor internet speed and Recurring Billing Errors

Dear Telus Customer Service,I am writing to formally express my dissatisfaction with the internet service I have been receiving, as well as the recurring billing issues with my account.Poor Internet Connection: The quality of the internet service I r...

How to return mounted equipment

I'm moving out so I canceled internet and they asked me to return my router. My problem is that the router is mounted with screws in the closet box and impossible for me to unscrew. How do I unscrew the router mount so I can return the equipment?  

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Modem Replacement Through Telus

Hi folks, I had the older white wifi hub, but ended up needing to be replaced by Telus due to equipment failure. To my surprise, they replaced it with the even older T3200. Is this normal practice? I was expecting to get the newer WiFi 6E hub. Apprec...

F3 Networks

Good Morning, We have a group of questionable looking people who keep showing up at our door wearing orange vests stating they work for F3 Networks who are installing PureFibre on behalf of Telus in our neighbourhood. Online searches are vague and th...

Resolved! Router Delivery

Hello there, I concluded the contract on 30th Aug. I was supposed to wait for the router to arrive. It was supposed to arrive on 4th Sep. Then I tried calling Telus and the automated system wanted me to enter a pin. So I tried registering and it said...

Neu by Neighbour
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Equipment retrun

I returned my internet equipment about a month ago, following the instructions. I tracked the item today, and it still shows as 'Out for Delivery.' I checked with Canada Post, and they said that for large companies like Telus, if they don’t scan the ...

whlee27 by Neighbour
  • 404 Views
  • 5 replies
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New home 14 ethernet ports + 6 PoE devices

I will be moving to a new home next year and it will have 14 ethernet ports and 6 PoE devices. Do I need to be looking into running my own switch outside of the communications panel to support all 14 ethernet ports? I know I need something like this ...

dcjensen by Neighbour
  • 269 Views
  • 2 replies
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Port Forwarding with NH20T

Im trying to play a game with my brother (specifically Call of Duty: Modern Warfare III and Warzone). Previously when we were with Shaw, we can connect and play the game together at the same time with no special setting changes. However, after switch...

NeoNoire by Neighbour
  • 294 Views
  • 1 replies
  • 0 kudos
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