Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Complain about Customer Service

So on Dec12th at 6:40pm I called Tellus since I had a issue with my billing. Waited for 30min finally got an agent. Unfortunately the agent was very rude to speak. She was very impolite which was not expected from anyone working at telus or for that ...

Yen by Neighbour
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Unlimited internet plan

We avail unlimited internet plan, but then, in our usage it says we have 1000 GB of data. So what if we exceed the data usage without our knowledge then we will be charged extra for the over use, I also attached the usage photo. Fix this as soon poss...

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Home Services Cancelled 6 months ago

I cancelled my home services 6 months ago because we moved out of province. I had prepaid for the last month with services being terminated 9 days into the last month. I was told that the refund cheque would be mailed to my new address. Since then, I...

Cannot get ahold if a single person to help ne

I have contacted the call center three times, the retention team twice, I've stopped in at the telus store at the Vernon vernon village green mall, I have had two different escalation managers try to contact me while I was at work and could not answe...

WORST SERVICE

I moved to a new place and book two appointments to get my wifi installed there. Two technicians came one by one a day. They both kept wasting time and gave me same excuse that they dont have proper equipment to get it installed and they will file a ...

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