Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Not angry, but disapointed

I was a Telus internet customer a while back. I was told maybe within the year that fiber will be installed in my area, this was constant year after year. I needed faster internet and had to go with Shaw. After Rogers took over Shaw, it seemed everyt...

Lied to by telus

Sooooo I get a call to see if I am interested in switching my service to Telus, as my bill crept up with Shaw for apparently "device rental increases" , I considered but had a contract not yet completed with shaw....no problem they say...we will cred...

Shutting down wifi for the night

Hello, I am new with Telus. They just install an Acadyan boost 2.1 in my house. With my old router (a very cheaper one) I could have my wifi to shut down for the night. Is there any way I can still do that? I seem to have teenagers who keep bypass ev...

Siberien by Neighbour
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  • 3 replies
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Account and billing sever issues

I have run out of ways to get a hold of someone that will be directly accountable to resolving my issues. I have an “outstanding bill” that was supposed to be fully waved, I have been on hold for countless hours now waiting to get a hold of the appro...

Account fraud

A Telus person installed a temporary internet service at my renting place for less than 2 months. Then I requested a moving service and for internet they created a new account under my name which I have been using since 2 years approx. Now I got to k...

Possible Fraud?

I recently received an email from a company called "General Credit Services" claiming that I have an outstanding balance of $187.38 overdue on my Telus Wireline account. We haven't used any of Telus' services in the past 3 years, as we switched from ...

ty9092 by Neighbour
  • 163 Views
  • 1 replies
  • 0 kudos

Anybody else have total crap internet?

Connectivity has been garbage for at least 6 months. They sent a tech once and then sent me a new modem. Still is probably only working (I guess) 50% of the time. I'm seriously considering changing providers. I'm paying for the highest level of fibre...

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