After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I am an EPP member and have 5G+ Premium mobility plan. However I am not able to access the $25 stream+ pricing for 2 years. the order only shows the $5 discount. has anyone else had this issue and know how to resolve it.?
I signed up for a Telus contract today, but the agent forgot to mention the bundled cost of the Homeview security contract that I did not agree to. I now want to cancel the service, but I have been on hold for two hours getting transferred by multipl...
Ok guys, I am back with a new set of interesting problem. A while back, my TELUS NH-20A modem was rebooted remotely and I was moved into a CGNAT environment. It was not too bad except the following:1. Lost the ability to access my home network from o...
I've received several calls over the last couple of weeks from a number that shows up as "Fibre Support" on the caller-ID from a 778-244-8171 number. I had let it go to voicemail previously and they never left a message. Today I answered and the pers...
I recently signed up for a Telus EPP Internet + Optik bundle. When I received my first bill this month, there are a number of errors leading to a much higher billed amount than what I signed up for and is shown on my purchase confirmation. I have tri...
Since late February, my router, which is connected to a Nokia ONT, has been assigned the IP address 100.84.xx.xx. This makes me believe that I have been moved to CGNAT (Carrier-Grade NAT). As a result, I am experiencing multiple issues, including:Ina...
I just got Telus Fibre installed. I want to use my Ubiquiti Cloud Gateway Ultra (CGU) to service the internal LAN and Ubuiquit Access Points. Do I need to bridge the Telus Network Access Hub (NAH), or can I plug it straight into the NAH with Cat6? So...
I recently moved and asked for internet and home secruity. It's taken over a month for them to set up fiber optics and it still hasnt been installed.Therefore I tried to cancel for almost a week and I keep getting bounced from one loyalty department ...
hithis started happening march 19 2025, intermittently sites with ipv4 addresses get an icmp message back as type 3 and the packet is dropped. ive run wireshark and watched this. i have pcap of these occurrences. you can also see the issue with trace...
I have a question regarding the MoCA adapter that is part of my new, 3 Gigabit Internet setup. Initially, when the tech came and setup my 3 Gigabit Internet, what they called the HUB was installed in my basement and then hooked up to coax which was t...
