Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 65 replies
  • 2 kudos

Wi-Fi 6 modem

I’m an existing customer. How do I upgrade my modem to the WI-FI 6 hardware? I’m at a dead end on the Telus website.

Computer internet loss when TV box is connected

Hi,I have 1 gig fiber and my network is as follows:fiber modem thingy - router - unmanaged switch (D-Link) - PC and PS4 on the switch.This setup works at full 1 gig speed.I wanted to move TV to the same room so I connected my TV box to the same switc...

mrGrub by Neighbour
  • 8 replies
  • 0 kudos

Telus Home assistant - alexa

When I use Alexa to trun off the tv :Alexa, Turn off Living Room TV". it only goes to the green Optic Screen asking to press OK to continue watching. Can I get Alexa to actually turn off the TV?

Legend45 by Just Moved In
  • 1 replies
  • 0 kudos

home phone service

Phone calls are made to my home number from an iphone or some other cell phones I get a message that my home phone is out of service. This has happened multiple times when the caller has been certain they are dialing the correct number. I've been tol...

arnoldcg by Neighbour
  • 2 replies
  • 0 kudos

Resolved! Exceeding Plan Bandwidth

Hello I currently have PureFibre Gigabit Internet (included data :1000 GB) + Unlimited internet usage. IF I exceed 1000GB in a given month or period (i.e 1030 GB this past month) does my internet slow down, even i have unlimited internet usage?

Jmeier by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Boost WiFi Interferes with Optik TV

I recently added 3 Boost WiFi units to my network. Up until then I was using WiFi from a T3200M and WEB6000Q. Configuration is:1) Nokia ONT --> T3200M2) T3200M has some computers connected to it via a switch;3) T3200M outputs coaxial, which Telus spl...