Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Telus Tub (possible damage)

Can a technical be discharged to 1249 Valley View Drive in Sparwood, BC to check on possible damage to TELUS tub. Shaw technician confirmed that there was no damage to Shaw pedestal. Thank you!

1249 Valley View (1).jpg

Worst experience I ever had in my life!!!

I feel like Telus is stealing my money maybe I’ll get some help nowI am paying for internet 1000 and getting speeds from 87- 310, In March of 2023 had a technician come out to fix my problem with slow internet I was experiencing, he came and installe...

Aomar by Just Moved In
  • 1 replies
  • 0 kudos

poor service

I was on hold for hours and bill was incorrect not to mention slow signal , you have 1 job provide internet services . disgruntled customer asking for rebates because of the lousy performance

Telus rural internet 5G admin acccess

I have the Telus 5G rural internet, but I believe I still have poor signal quality/strength just like my old smarthub 500 plan, which is still place for the time being until Telus phases it out. Our old ZTE MF279T smarthub gets up to 150 mbps down wh...

Ziggy_99 by Neighbour
  • 4 replies
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Does Install Tech Bring Modem?

I just signed up for Telus PureFibre coming from Shaw and have an install scheduled this week. Does the technician bring the Internet equipment or does it get shipped to me? I understand that the TV boxes will be shipped and I can self install these ...

craiger8 by Neighbour
  • 3 replies
  • 0 kudos

Connect Error

I often connect to another households telus connect and can see all their devices. Why does this happen?

84353 by Just Moved In
  • 1 replies
  • 0 kudos

Wifi Pin

I am trying to connect an old laptop to the Pure Fibre internet and it is asking for the 8 digit pin on the router but I don't see any Pin on the router.

Shannonj by Friendly Neighbour
  • 2 replies
  • 0 kudos

Is this a SCAM???

I'm very confused right now. Today, I received a call from 833-390-3721, claiming to be a representative from Telus. Because I had only switched to Telus a month ago, I thought they were calling to ask for feedback on my internet service. I wasn't su...

Kupa by Just Moved In
  • 10 replies
  • 0 kudos
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