Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! 1.5gb plan

Just renewed a 2 year contract and updated to 1.5. Just had a call with the telus support line - looking to get upgraded to wifi6 hardware from my old aracadyn unit.I was told that I have to pay $150 for installation - objected to that and then sent ...

Dohcstar by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Telus unreachable phone number

Why is the Telus communication system so stupid? I get these emails from Telus saying that they urgently need to hear from me and to call 3102255 (no area code). Which is unreachable to me (is it only good inside of BC?).WHY so stupid?

Matt3 by Just Moved In
  • 1 replies
  • 0 kudos

Smart device and 2.4 GHZ

Another question about connecting smart devices requiring a 2.4 GHZ connection. Background- I have several smart devices (Meross smart bulbs, HomePod, Chromecast audio, Google Nest Mini) already hooked up to my WiFi. - WiFi was previously using Smart...

JonoSK by Just Moved In
  • 9 replies
  • 0 kudos

Is home phone internet-dependent?

I am looking for a good old-fashioned land line. It worked without internet, cell towers and during power outages. Is this home phone service internet-dependent like so many others?

tracyp by Just Moved In
  • 2 replies
  • 0 kudos

Philips Wiz A21 Smartlight Keeps Disconnecting

The light pairs with no problem. It is detected in the app and by my Alexa integration. The Telus wifi access point sees it on the 2.4GHz band. After 15-30 minutes, I get these messages.Communication with server failed.This light is unavailable.The T...

Resolved! call control cannot log on

It was recommended I use #99 on my landline to help with blocking robo calls.The computer generated voice response was this is not available to me with the type of account I hold.I then tried to log on on my laptop/MyTelus and I get the 'eternal spin...

Creatrix by Neighbour
  • 4 replies
  • 0 kudos

Resolved! email virus

I got an email from an unethical hacker stating that he had hacked my email and had given me a virus. I had been working with an ethical hacker to get my instagram account and now we can't move forward because of this virus. Can telus help with this ...

ookie by Just Moved In
  • 2 replies
  • 0 kudos
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