Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Home Phone can look like its working but it's not

I have a Wireless Home Phone ZTE device (don't know the exact model number). Ever since I've owned it (3+ years), the lights will be all green, making it looks like it's working fine, but every so often, calls do not get through to my physical phone....

SunDog by Coach
  • 300 Views
  • 4 replies
  • 0 kudos

Bill Increased

My bill was 278 last month and this month April is 309. When checked with Telus, they say after internal audit you are not eligible for previous discounts. Though I was agreed for 2 years of discounts, its only 18 months passed. Should I go back to m...

ranswain by Neighbour
  • 222 Views
  • 2 replies
  • 0 kudos

Telus Service Outage App Problems

There is a problem with the mapping that TElus uses sor the Service Outage App.It is literally impossible to have the same rural land address somewhere else in Alberta.EAch Rural Land Address is UNIQUE to ONE Property in Alberta.It is very important ...

Resolved! Time network

Hello, I have an international student, and they are on our guest network. The district rules state that their internet needs to be disconnected at a certain time. I need help on how to achieve this result. Thanks

Home phone bills

Question for TELUS. Are you going to stop sending me the bills? I was charged 200% more than in 2023, and in 2024 my line was disconnected because my monthly payment was not sufficient due to the 200% increase. I didn't even know this because I didn'...

Palilulac by Friendly Neighbour
  • 404 Views
  • 6 replies
  • 0 kudos

Pure fibre install in a Media Panel

I am having PureFibre install in my under construction home in Blatchford. There is space in my utility room for the installation. All my Cat 6 lines terminate here and there is a conduit to bring the fibre from the NAP to the utility room. The Telus...

Resolved! Technicolor NH20T: disable UDP port 123

Hello,I need assistance with my Telus router settings. Could someone guide me on how to navigate to "Access Control Rules" and create a rule to disable UDP port 123 (NTP)? Please ensure that only the source port is set to 123, without specifying a de...

Screenshot 2025-04-26 021208.png
malisai by Neighbour
  • 287 Views
  • 3 replies
  • 1 kudos

Wondering if there is a new scam going on?

I recently got a phone call - which I suspect was from a scammers in another country. They knew my name and asked how my Telus service was. Was I happy. There was a conversation and they kept saying because I've been with Telus a long time, they had ...

Pa1N by Neighbour
  • 576 Views
  • 8 replies
  • 1 kudos

Fortnite is Connecting me to the wrong sub servers

So for the passed few months Fortnite is connecting me to San Jose, San Francisco, and Dallas Texas! I have no idea why it’s not connecting me to my own sub server that’s close to me which would be Oregon! I also heard they are adding a Seattle serve...

JTG by Neighbour
  • 186 Views
  • 1 replies
  • 0 kudos
Trending tags