Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Internet still not repaired

Internet has been out for 36 hours. Can't speak to anyone local to fix. Should add we've done all the reboots, etc. Telus believes Fibre cut and now repaired but is still not working.

ML57 by Friendly Neighbour
  • 2 replies
  • 0 kudos

Valorant High Ping West Servers

For the past few days myself and others have been experiencing high ping on Valorant, specifically on West coast (Oregon and California) servers. Normally I get 20-30 ms on these servers, now it is around 75-80 ms. Everyone I have come across on TELU...

Nub by Just Moved In
  • 18 replies
  • 4 kudos

Telus nightmares again!

My telus fiber optic had been working good for many months and then some telus guy phones and says your equipment needs to be upgraded. Which they did a few weeks later and nothing has worked right ever since. I have had three reps work on it and non...

JFT by Just Moved In
  • 1 replies
  • 0 kudos

Unjust Charges for Non-Existent Home Internet Service

Hello,I am reaching out to express my concern and seek resolution for an issue regarding being charged for a home internet account I do not use, nor did I activate. Despite having an active account at my unit, I was unexpectedly charged $162.27 CAD b...

Mert by Just Moved In
  • 1 replies
  • 0 kudos

When will PureFiber come to area

I have been a customer of TELUS for a very long time. My home hardline, cell, TV and Internet. In fact my email ends with Here is what is bothering me. I asked when to expect Purefiber in my area, Pennsbrooke. Marlborough along 52 st...

Jamesb59a by Just Moved In
  • 2 replies
  • 0 kudos
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