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$5 monthly discount for home internet bill never worked. I still pay the fu

MikeCan
Just Moved In

Hi Telus folks,

 

I'm one of your most loyal customers and I don't understand why this never worked?

I signed up for this 2 months ago and I still pay the full amount?

 

When I contacted the chat support, they just transferred me to a waiting call queue for unknown waiting time?

 

Who can fix this?

 

bothScreenshot 2025-01-13 at 10.47.35 AM.jpg

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