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24 MO - Unlimited Internet Usage Discount not applied?
I'm in a 2 year contract with Telus, as my bill has gotten bigger the past few months due to their price increases, I notice on my statement for Internet in particular, it says
"24 MO - Unlimited Internet Usage Discount -$20"
Then a bit below it says
"Unlimited Internet Usage $20"
Is that discount not meant for that? I called Telus last month, and the person I spoke with said it looked like a mistake, put me on hold for maybe 10 mins, then said it's not a mistake, the math still ads up. Is Unlimited Internet Usage supposed to be $40 then instead of $20? They need to make these bills make more sense, because to me, it looks like they took away $20, and then just added it right back at the bottom of the bill..
The math looks fine.
The internet charge is $115.
Internet Mobile & Home discount of $10 brings it down to $105.
The Loyalty credit of $17.86 brings it down to $87.14. (this appears to be a partial credit and will be the full $20 going forward)
That's it. The unlimited data is normally another $20 which would bring you back up to $107.14, but the credit of $20 nullifies that out, so we arrive at $87.14
We can take a look if you'd like. Feel free to send us a private message and we can discuss.
5 Replies
TELUS_SupportOfficial Support Team
The bills reflect the charge itself, as well as the discount. In this case, the $20 charge (which is the normal charge for it) and then the -$20 showing that it's been taken care of.
But the Math doesn't add up..?
My Internet is $87.14. The breakdown goes like this:PureFibre Internet 500 (included data : 1000 GB)$115.00
Internet Mobile & Home Discount-$10.00
24 MO - Unlimited Internet Usage Discount-$20.00
Usage in unlimited data add-on$0.00
Unlimited Internet Usage$20.00
Applied credits
Loyalty Credit - 24 month - $20 incl tax-$17.86
Should the total not be $67.14 then instead of $87.14?
$115
-$10
-$20
+$20
-$17.86
-------------
$87.14
They're adding the $20 they discounted to get the $87.14 total.. if you minus $20, that total should be $67.14, but I'm being told the math makes sense??- TELUS_Support
The math looks fine.
The internet charge is $115.
Internet Mobile & Home discount of $10 brings it down to $105.
The Loyalty credit of $17.86 brings it down to $87.14. (this appears to be a partial credit and will be the full $20 going forward)
That's it. The unlimited data is normally another $20 which would bring you back up to $107.14, but the credit of $20 nullifies that out, so we arrive at $87.14
