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24 MO - Unlimited Internet Usage Discount not applied?
I'm in a 2 year contract with Telus, as my bill has gotten bigger the past few months due to their price increases, I notice on my statement for Internet in particular, it says "24 MO - Unlimited...
The math looks fine.
The internet charge is $115.
Internet Mobile & Home discount of $10 brings it down to $105.
The Loyalty credit of $17.86 brings it down to $87.14. (this appears to be a partial credit and will be the full $20 going forward)
That's it. The unlimited data is normally another $20 which would bring you back up to $107.14, but the credit of $20 nullifies that out, so we arrive at $87.14
We can take a look if you'd like. Feel free to send us a private message and we can discuss.
TELUS_Support
Official Support Team
Official Support TeamThe bills reflect the charge itself, as well as the discount. In this case, the $20 charge (which is the normal charge for it) and then the -$20 showing that it's been taken care of.
But the Math doesn't add up..?
My Internet is $87.14. The breakdown goes like this:
PureFibre Internet 500 (included data : 1000 GB)
$115.00
Internet Mobile & Home Discount
-$10.00
24 MO - Unlimited Internet Usage Discount
-$20.00
Usage in unlimited data add-on
$0.00
Unlimited Internet Usage
$20.00
Applied credits
Loyalty Credit - 24 month - $20 incl tax
Loyalty Credit - 24 month - $20 incl tax
-$17.86
Should the total not be $67.14 then instead of $87.14?
$115
-$10
-$20
+$20
-$17.86
-------------
$87.14
They're adding the $20 they discounted to get the $87.14 total.. if you minus $20, that total should be $67.14, but I'm being told the math makes sense??
- TELUS_Support
The math looks fine.
The internet charge is $115.
Internet Mobile & Home discount of $10 brings it down to $105.
The Loyalty credit of $17.86 brings it down to $87.14. (this appears to be a partial credit and will be the full $20 going forward)
That's it. The unlimited data is normally another $20 which would bring you back up to $107.14, but the credit of $20 nullifies that out, so we arrive at $87.14
"The Loyalty credit of $17.86 brings it down to $87.14. (this appears to be a partial credit and will be the full $20 going forward)"
Do you have any idea how long that's supposed to be partial for? Because it's been that same $17.86 price since January 2024 looking at my previous bills..- TELUS_Support
We can take a look if you'd like. Feel free to send us a private message and we can discuss.
