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24 MO - Unlimited Internet Usage Discount not applied?
I'm in a 2 year contract with Telus, as my bill has gotten bigger the past few months due to their price increases, I notice on my statement for Internet in particular, it says "24 MO - Unlimited...
The math looks fine.
The internet charge is $115.
Internet Mobile & Home discount of $10 brings it down to $105.
The Loyalty credit of $17.86 brings it down to $87.14. (this appears to be a partial credit and will be the full $20 going forward)
That's it. The unlimited data is normally another $20 which would bring you back up to $107.14, but the credit of $20 nullifies that out, so we arrive at $87.14
We can take a look if you'd like. Feel free to send us a private message and we can discuss.
"The Loyalty credit of $17.86 brings it down to $87.14. (this appears to be a partial credit and will be the full $20 going forward)"
Do you have any idea how long that's supposed to be partial for? Because it's been that same $17.86 price since January 2024 looking at my previous bills..
TELUS_Support
Official Support Team
Official Support TeamWe can take a look if you'd like. Feel free to send us a private message and we can discuss.
