Hi Folks,
I'm a seriously disgruntled telus customer who is fed up with the Telus DCS system. DCS stands for "Denial of Customer Service". Eight and a half hours on hold over two days trying to find out when the broken wires one kilometer away will get fixed so I can have a phone and internet back. I have talked to Manilla, somewhere in Guatemala, and yesterday in Edmonton and none can tell me anything. Up to 7 main lines (200 customers per line) and 3 poles were damaged and there is still no "outage" reported by Telus on their outage map. Freakin' incompetence and money grubbing. They shut down 3 more Canadian Call centers to show how much they care about real customer service!
Questions:
1. Why does it take hours to be able to report a fault now?
2. Given the outage impact, why has it never shown on the formal Telus outage map?
3. Why is there not some way to actually contact telus in Canada? Preferably in the area affected.
The run-around offered by offshore "Customer Service" is NOT customer service in any repect.
