Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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I ask for help

I apologize, but this is a cry from the heart... Every month I pay money for Telus (home Internet). But for the third month, I can't use it. Every 5-7 minutes - disconnect and no Internet. I don't know how to refuse such Internet. THIS IS A NIGHTMARE...

Inna by Friendly Neighbour
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  • 8 replies
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Customer agreement

So how long does it take for me to receive my customer agreement via email bc I’ve yet to receive one and I have the tech coming Monday

Steph99 by Friendly Neighbour
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  • 3 replies
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Resolved! Transferred to TELUS from Shaw

I just transferred to TELUS after receiving a call from TELUS with a really good deal, saying they would take care of the installations, cancellation of the SHAW account, cover the cost of the fees for breaking a contract with Shaw.I have yet to hear...

Genita by Neighbour
  • 449 Views
  • 3 replies
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Scam?

I just got 6 phone calls from someone claiming to be from the Telus promo department offering me 1/2 price on my internet and landline. Is this a real offer or a scam? Thanks for any help.

smeg by Neighbour
  • 314 Views
  • 3 replies
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Telus Incompetence

I have been trying to move my home services for 7 months now. I have been getting the run around from everyone in Telus. Managers won’t return my phone calls. Customer service said they’re sorry for the inconvenience. Dropped calls from agents and no...

Erratic wifi speeds

Using fibre from Telus. Paying for 1 GB. The first day, I was able to achieve 600 mbps, but then it seemingly randomly dropped to less than 100. It seems that when the tv box is connected, we lose internet wifi. We have 3 boxes distributed across two...

whistler by Neighbour
  • 209 Views
  • 3 replies
  • 0 kudos

Resolved! PureFibre Router (not the Booster) Password

Hi,I am looking for the PureFibre Router user and password (the one to the login page on 192.168.1.254—not the Booster on IP 192.168.1.41).I believe the router has some security features that are unavailable from the Booster.Does anyone know the defa...

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