After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
This is an edited post for my initial rant about my install of Telus fiber. I realized that ranting How poorly the install went doesn’t really help anybody if they were coming here to make a decision on whether to switch to fiber optic. So what I fou...
I have been without internet for over a week because Telus can’t seem to be able to complete the install. Perfect timing being that my wife is taking online classes. I cancelled and returned my Shaw equipment as Telus told me the install would be com...
I have a poor wi-if internet connection at the second floor at our home, it seems I don’t have wi-if at least in the back room. I can’t to find how to speak with operator or with somebody. Every time only virtual online assistant. Help!!!!
Telus has been in our complex a month now. They've dug holes everywhere and backfilled them with dirt. I thought they were supposed to put things back exactly how they found it??? Next they install a LB to my home which looked perfectly fine basement...
I am so frustrated with Telus' customer service that I'm ready to drop all of my Telus services. I called to make a very simple request, and ended up losing all of my services for five days! I had to speak to five different people, and a technician h...
I would love to know how one can pay a bill on a Sunday (on the deadline date), in not being penalized on a Monday with no service (cut off) then for a re-hookup of services? Some elderly people do not have a computer or internet and can only pay bil...
I bought a home in Alfred, Ontario and internet here is scarce. The only thing available at my location is DSL or Bell Fibe that only goes up to 50mbs. I called Telus and they said there is 1.5gbs available in Alfred but NOT available at my house. No...
Recently I found my Internet WAN side was changed to GC-NAT IP (100.x.x.x), not dynamic public IP as before. And I VPN server in my home router was un-reachable from Internet.Telus's service agent can't explain it and just repeat that the public stat...
On Sept 3, 2024 a Telus agent phoned about a request to transfer my daughter internet service in another city. I told the agent she had already moved and service has been moved. The agent proceeded to tell us that this call was about discontinuing se...
I am not receiving any email to register my telus app
