After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
My internet service was suspended without notification. It is suspended for 2 days, Telus customer service is kicking the can down the road. One agent simply deceived my wife, mentioning you are not authorized. I want my service resumption immediatel...
Does someone have the direct number to the support team? The regular internet support line team says it's the off net team but can't find an outside number to give me. There's no number on telus.com for the service. Also, what are their hours?
When I signed up My internet it was supposed to be $70/month, but after a month it went up to $130/month. Then I went to take a look at my agreements somehow it was changed without my consent and it's supposed to be a 2 year agreement!
I recently had 1.5GB Fiber installed and my my IP address is indicating that I am located in Vancouver BC even though I am in the Toronto area. This is messing up the regional restrictions on some of my streaming services that I use and have no idea ...
Who do we need to contact for contract renewals? Telus reps visited our community earlier in the year and said someone would call us in November. They didn’t.The reps also said the price would remain the same. Just wanted to ensure that will happen.L...
I am trying to access my voice on my home phone. It keeps asking for a mailbox number. I’ve tried my phone number ( 10 digit) and that doesn’t work. How do I find out what the mailbox number is and set up my voicemail message?
Horrible service! On November 24, I had a phone conversation with TELUS, and the representative kindly spoke with me and said that I urgently needed to pay a bill of $198. Only after that, they would be able to offer me a plan for $68 per month, as m...
I have a possibly silly question but as I don't have an account on reddit I wasn't to sure where to ask this, but I have an Iphone 12 Pro and a sim card with Telus. I have been wanting to do a refresh and just delete a bunch of apps I don't use, and ...
The light on my Boost 6E Mini suddenly gone, I guess it died? My home internet has deadzone since it is not working, what can I do now? Tried to call the CS but the wait is forever, can I get a new one at the retail shop and have it installed by myse...
I am in Arizona and when I try and log into my telus the page is blocked and I get a error message, , Cloudflare Ray ID: 8f592cfbdb97a6f1. I have tried logging from my phone and two lap tops, I get the same error on every devise.
