Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Messenger Apps Using Mobile Data Instead Of Wifi

Recently my wife and I noticed some apps on our phones (running on our Wifi network) either takes a long time to load/open, or the app will switch to mobile data. When opening messengers (Whatsapp, WeChat, FB Messenger), we always get a Wifi notifica...

Jay4 by Neighbour
  • 390 Views
  • 6 replies
  • 0 kudos

Call Forwarding Variable

Hi, I am trying to activate call forward variable. I dial the *72 then get the desired number to forward to. After entering the number it gives busy tone. Doesn't matter what number I try to forward to. Tried to talk to support and they are no help (...

Timmah2 by Organizer
  • 388 Views
  • 9 replies
  • 0 kudos

Copper wiring system to fibre optics

I got an email that I have until March to switch to fibre optics. Telus disconnected my internet today without informing me. The technical support was no help at all. I don't have internet until my appointment.

Kirara by Neighbour
  • 164 Views
  • 1 replies
  • 0 kudos

Resolved! This website is not working.

I want to pay for the rest but it doesn't work and I still don't like that I have to pay for this even though I canceled it, but the site doesn't work.

YYal by Neighbour
  • 347 Views
  • 4 replies
  • 0 kudos

Restoration of land conditions

Telus came to our area and laid fiber optic cables in around Sep 2024. Their big tractor which carried the cable left long and deep tire marks on the front of our house. Good thing that I took picture of it when they parked the tractor there. I calle...

rskwong by Neighbour
  • 193 Views
  • 2 replies
  • 0 kudos

Adding Number to Call Control

I have room for more numbers, but unable to add a new number to our accepted list on call control. I manage our call control from a PC using Bing. When I click on "Add a Number", the screen changes but nothing comes up for input. Any thoughts?

Robinsegg by Friendly Neighbour
  • 331 Views
  • 5 replies
  • 0 kudos

Telus App

Ok Telus, why doesn’t your app no longer work on my phone? It worked a month ago but now I click and it flashes white and disappears. I can no longer see my bill and services so I have to log in thru the desktop

Cathop by Organizer
  • 141 Views
  • 1 replies
  • 0 kudos
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