Internet & Home Phone
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Shaw cancel fee

Hello TELUS Forums,After speaking with a Rep and successfully changing providers from Shaw to TELUS, the agent told me he would cancel Shaw for me. And that they would handle any fee or there would not be a cancelation fee.However, after TELUS cancel...

Problems with customer service and clarity

I recently moved from a duplex to an apartment and I called to move my services. The Telus rep told me that my existing services could not be moved to my new address. They told me that I could get purefiber for $140 a month if I signed 2 years. They ...


My installation has been confirmed between 4 to 6 times, within weeks, and days before the schedule day. It still pending, should be happen today between 9 to 11 am but nobody has called or let me know why the delay. Im waiting and I cannot reschedul...

mila1 by Just Moved In
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Terrible server routing

I usually play video games on Japan servers as I have friends from there, about 2 months ago I was getting about 115-120 ping, now its always above 300. Using a VPN helps, I get about 150 ping but VPN's are quite unstable so its still not a enjoyable...

Immy by Just Moved In
  • 1 replies
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IPv6 with NH20A Bridge to PFSense

Hello,I'm having a really hard time getting IPv6 to work. Please help.Here's my setup:- Telus PureFiber X 3gbit- NH20A router provided by telus in Bridge mode- PFsense firewall connected to the 10gbit bridge port From the various googling I've done I...

Telus refuses to cancel my plan

When I moved places I went in store to deal with Telus. They set up a new plan and said I had to cancel my old plan on the phone. I have called multiple times and they say they will disconnect it and they don’t. I’ve been paying for two plans for TWO...

Cole55 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! T3200M port Forwarding not working

Hi, I've been trying to apply port forwarding for quite some time for all kinds of needs, but I've never been able to do it successfully. To make a long story short, the only way I can be visible and accessible from outside the network is to put my P...

Sylvain10 by Friendly Neighbour
  • 8 replies
  • 0 kudos

Is it possible to rename devices on the Modem admin URL

Hi everyone,I am new to this so I might not have the right terminology.I am trying to understand my home network (Telus PureFibre Gigabit).I use the Telus Connect app on my iPhone and I have renamed all of the devices on it (bdrm tv, lvrm tv, bdrm ST...

LenC by Friendly Neighbour
  • 3 replies
  • 0 kudos
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