After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
My 2 year promotion on my internet and TV deal expired in June/July, I have been trying for the past month to change it. I have tried all the suggested methods in the website login and the app. I have been left hanging for 2 days just to have a messa...
I have been waiting for my telus home internet appointment for 3 weeks now. I keep getting texts on the day telling me its been move back to x date. This is becoming frustating taking days off to have my internet installation just for it to be cancel...
My uncle has moved to a senior's lodge and would like a land line phone connected in his room. I cannot seem to get anyone in customer support to understand connecting a new line which is NOT mobility. I need a service technician to physically go to ...
Telus customer support just put me on hold for over 1 hour now. This is a record for me.
I have been Telus customer over 22 years. CAN TELUS HAVE A SPECIFIC AGENT CONTACT ME BY EMAIL? It is so excruciatingly difficult to resolve anything with Telus. I spent hours after hours on the phone and when finally ONE agent could help me properly,...
I called Telus a few months ago because my internet bill was getting ridiculously high. I was paying almost double what some people in my family were paying, and they had more services than just internet. I eventually made it to the loyalty customer ...
My Telus Connect app does not recognize that I'm on my home network, nor does it recognize my 2 boosters. I try to add the boosters but it circles back to the same problem, saying I need to be connected to my home WiFi network (which I already am - v...
For all the Telus Tech Support agents who are skeptical that I do not have cell reception at my computer, please speak with their onsite technician who could register my new modem without standing 30 feet outside the house, down the gravel path, into...
At 6 pm every single night - our internet on our iPad keeps cutting out, all night. At first I thought it was the iPad, but we have 5 iPads and it happens on every one of them. Regardless, I have reset all settings and also reset internet settings an...
Is it possible to add another modem to my telus account that have that modem operating at a long-term care home where my dad is living? the fraser health wifi at his long-term care home is insufficient and he needs his own modem so that his Roku smar...
