After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Since Telus got fiber around my townhouse complex my connection drops 2-3 times per day for 15-30 minutes.I phoned to support but is completely useless, it is obvious that the DSL connection is down because the DSL LEDs from the back of my router are...
I ordered a Telus smart hub with outdoor antennae. The antennae did not come with the assembly screws to mount bracket on antennae. Telus sent a new hub to get parts from and return but they did not send the antennae and/or the parts that are suppose...
I am paying for 1G fibre Internet. Issue I'm having is that it starts at the correct speed, and a day later will slow down giving me only 90 - 120 Mbps on all my devices, both on wifi or when directly plugged into the wifi hub. I use fast.com and tel...
How do I change the amount of times my phone rings before it goes to telus voicemail? It is only ringing twice, and is not enough time .
I have Telus high speed package 1G, however when I check the internet speed it is showing 1.2 Mbps?
I'm a resident of Langford, BC, and I'm interested in any updates regarding potential speed enhancements to TELUS's PureFibre internet service in our area. Specifically, are there plans to increase speeds to 5 Gbps or higher?Back in June of last year...
This is insane. I have forgotten my email password so I need to change it. When I click on 'CHANGE PASSWORD' I am told that a special code I need to have to change the password HAS BEEN SENT TO MY EMAIL. I CANNOT OPEN MY EMAIL AS I HAVE FORGOTTEN THE...
I had Telus Pure Fibre in my previous residence. In a separate account, I had a cell phone. Telus is claiming I had a Telus email that I never knew existed, and has been billing (through auto payment) for this for at least a year, since the time I mo...
Hi There, We have been receiving the below bill details last 3 months for the cancelled Telus account, but the refund cheque has not been received yet. [Admin edit: Removed personal info] Due to an overpayment, bill credit or partial refund, you have...
Does Telus support IPv6 or not?Everything I see says it should. But I have never managed to get it work. I just now sat on the phone with Telus support for a hour to just be told at the end "we don't support IPv6." This is ridiculous.
