Internet & Home Phone
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1.5g down but only 250 up

I have 1.5 down into my udm pro it works fine. I have the new ONT so no issues. My upload is somehow limited to 250 up and my UDMpro sfp+ is locked at 10g. Anyone know how I can get my regular upload increased? If I plug into the ONT i can get full u...

Missed Appointments & Install issues

Yeah, so I’ve been dealing with TELUS for the past three weeks trying to get my fibre internet installed, and honestly, I’m exhausted. I’ve made 16 calls, spent over five hours on the phone, including being on hold, getting transferred, and waiting f...

Increase in fees without any prior notice

Last month my Home Services bill increased by $56 - my 2 Year Loyalty Discount had expired - guess I wasn't loyal enough to have it extended? Then yesterday I received my Mobility bill arrived and it has increased by $15. Apparently you have to call ...

Di444 by Organizer
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  • 1 replies
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Damaged hard wood floor

had a tech in to replace overheating modem and tv boxes also was suppose to have another out to replace faulty security system but the first tec drops the modem on the hard wood put good gouge in it installs used tv box dropped that too And won’t dea...

Damaged by Organizer
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  • 9 replies
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New 3G install and lower upload speed

  HelloI had new 3G pure fibre installed last week. We never checked the work done outside. I did that today and this is how it looks…I’m not a technician but to me it looks pretty sloppy with exposed patch cable.Also I’m not getting uploads even clo...

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Jackk3 by Organizer
  • 254 Views
  • 1 replies
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Telus migration to gmail

Finally had enough of "off shore Telus" and am pulling the plug and going elsewhere. I am unable to find anyone at telus to help me with downloading my email archives. Many of these emails are importand but telus's email administrator appear to be no...

deisman by Neighbour
  • 479 Views
  • 4 replies
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Resolved! TELUS Wi-Fi Hub dns change dosent work

Changing my dns on my telus wifi hub, for restrick xxx website to my kids at my home by opendns , and this dosent work , opendns work fine , when i change my dns on my computer , the restriction work , but not on my wifi hub , so my kid have acces to...

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Leomajor by Neighbour
  • 382 Views
  • 2 replies
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Telus doesn’t want me to switch to fibre

After receiving a letter from Telus that fibre was available in my neighborhood thought I would give them a call about options as I am currently on copper. The agent questioned why I would want to upgrade if everything was working now. Four months le...

MAC will not connect to Canon Pixma Printer

Hi, running a MAC with Sequoia 15.3.2 and a Canon Pixma Pinter Model G7020, recently purchased. Also have the Telus Router white cone shaped large one, which is also fairly new. I have fibre optic network and super high speeds upstairs and down. The ...

BJM2014 by Helpful Neighbour
  • 809 Views
  • 10 replies
  • 0 kudos
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